Heather Ford

  • Joliet IL


I consider myself a self motivated, and dedicated individual.  I am eager to apply my skill set to a company that will utilize my talents to benefit their continued growth, and success.

Work History

Work History
Mar 2015 - Oct 2015

 WCS (Warehouse Clerical Support) HD Wave Operations Administrator

Best Buy Logistics & DDC     Woodridge, Il
  • Provide all technical support for high volume Home Delivery production within the warehouse.  
  • Data entry using multiple computer programs.
  • Locate product using an RF scanner, and assign inventory to customer orders.  
  • Verify inventory counts of product in claims/cancelled/available bin locations.
  • Untie inventory distribution from previous customers to assign inventory to current orders.
  • Research customer orders, and assign transfers where needed.
  • Create product transfers via the correct corresponding shuttle for each store/Vendor/DDC.
  • Verify orders are in the correct status for Home Delivery via the BBY Bridge Hotline.
  • Assign customers to their correct delivery route per location, and time. 
  • Finalize, Lock, and Generate Home Delivery orders for the Daily Route Manifest.
  • Plan, Allocate, and Release Waves for Home Delivery pick labels.
  • Verify each label has been printed for available picking.
  • Solve every issue that arises during the picking process (example: product not in location, label will not scan, product is damaged, customer needs to reschedule order)
  • Reschedule customer orders due to unpredictable issues.
  • Send follow up emails to Customer Service to ensure customer satisfaction.
  • Assign each Home Delivery driver a lane/door to load product out of corresponding with the Home Delivery Route Manifest.
  • Verify every label being picked for delivery is in a "STAGED" status to ensure product is in its final destination for Load Out.
  • Print and assemble the Daily Route Manifest.
  • Perform Inventory Audits for Home Delivery Routes.
  • Solve every issue that arises during the HD Audit process (example: product missing from staged lane, customer information on manifest (paperwork) no product in lane, product in lane with customer's information missing from route, customer rescheduled, customer's Special Order hasn't arrived)
  • Make adjustments to lane/manifest regarding unexpected changes.
  • Send Closing Recap email to Load Out Management team & Customer Service team to provide information on all issues that presented themselves during the Audit process.
  • Send follow up email to CCR Management to ensure customer's are notified of changes.
Dec 2013 - Jan 2015

Lead Quality Control Technician & Trainer

COMCAST Hub   Romeoville, Il 60446
  • Perform diagnostic testing on damaged cable equipment.
  • Perform cosmetics on cable equipment using replacement parts, and provided cleaning supplies.
  • Download software & codes onto cable equipment.
  • Prepare inventory for correct warehouse locations (damaged, error, re-test, pass)
  • Communicate with Warehouse Management for new, used, or damaged inventory to be tested.
  • Lead team and create daily goals to be achieved for monthly company quotas.
  • Lead team discussions, and put new ideas into action to achieve the highest percent of production.
  • Direct workflow of employees, and report progress to Supervisor.
  • Organize, and create projects for employees to keep their work interest.
  • Use forklift pallet-jack to bring in inventory from warehouse.
  • Train new employees.
Mar 2013 - Nov 2013

Customer Service Representative & Cashier  (Seasonal)

Kmart   Joliet, Il
  • Customer Service Desk Associate (Lead employee on duty for all large deposits)
  • Assist customers with any problem, or question.
  • Answer phones/take messages/dispatch calls.
  • Supervise cashiers.
  • Cashier (scan merchandise, perform payment transactions, bag products)
  • Cash balancing.
Jan 2012 - Mar 2013


Speedway Inc.  Crest Hill IL
  • Customer service
  • Cashier
  • Food preparation
  • Log food temperatures
  • Stock merchandise
  • Data entry, inventory, and product fulfillment
May 2011 - Dec 2011

Deli Clerk

Ultra Foods   Joliet, Il 
  • Customer service associate
  • Food preparation 
  • Stock merchandise
Dec 2010 - May 2011

Teller I

Standard Bank and Trust, Inc.   Morris, Il
  • Customer Service Representative
  • Cash handling
  • Vault balancing
  • File/Record keeping
  • Data entry using the Monetary Instrument Log
  • Process Insurance and tax payments
  • Process license plate registration renewals  
Jan 2007 - Nov 2010

Assistant Manager

Subway Sandwiches    Coal City, Il
  • Manage employees, and oversee daily operation 
  • Employee scheduling
  • Data entry
  • Inventory and product fulfillment
  • Customer service associate 
  • Cashier
  • Sandwich Artist
  • Create and fulfill part orders
  • Answer phones/take orders


Jan 2012 - Present

Associates in Science (currently working towards)

Joliet Junior College    Joliet, Il
  • Studying Nursing 
Aug 2001 - May 2005


Joliet West H.S.   Joliet, Il
  • General Education



Volunteer Baseball Coach


Classical Violinist

References Available Upon Request