Skills Summary

  • Seasoned Corporate Professional-natural leader, organized, problem solver, resourceful, team player, meet goals, manage and work within identified costs/budgets
  • Excellent Communicator-effective at all organizational levels
  • Exceptional Researcher/Presenter-compile, analyze and utilize statistical data for presentations and stakeholder summary reports , detail oriented, ability to identify key variables and match solutions, story tell through data
  • Technical-SPSS, JMP, Tableau, RapidMiner, Excel, PowerPoint, Jira, Salesforce

Work History

Work History
2011 - 2016

Customer Experience (CX) 


Sr. Client Success Manager - Lead Analyst

  • Managed over 40 clients in over 15 countries in retail, services, B2B, and food industry verticals. Top manager for client retention.
  • Clients ranged from $62B retail Global 2000 to mid-small corporate and franchise operated companies.
  • Managed client implementation-onboarding, authored custom training documents and execute training for software platform.
  • Key contributor to product/system enhancements that elevated actionable insights.
  • Built CX omni-channel programs (e.g., social media, text analytics, video feedback, survey data) through customer journey mapping, reporting and analyzing client data identifying trends and patterns.
  • Consulted mid- to executive-tier levels regarding operational improvement strategies, survey design and insights capabilities. Presented findings in an easy to understand and actionable way for multi-faceted programs that include customer and employee engagement, brand performance and B2B programs.
  • Managed data science work flow of strategic business reviews, ad hoc analysis and customer reporting project management through identification, estimation and prioritization of tasks/resources to deliver on time/in budget.
  • Performed deep dive analyses of both structured and unstructured customer feedback data focusing on operational improvement, customer retention, marketing insights and customer satisfaction share of wallet.
  • Provided consulting and thought leadership to the Client Success Managers team on best practices around survey design and scales, new client implementations and data analysis techniques.

2008 - 2011



Accounts Supervisor/Print Media Manager

  • Grew agency print business by 34%.
  • Training and mentoring of new employees and account managers.
  • Established timelines and assign agency resources.
  • Special promotions project lead that resulted in  agency monetary awards.
  • Formulation of market strategies, promotions, point of purchase materials, media planning.
  • Designed and implemented agency process for print media execution start to finish.
  • Managed creative process from project brief to on-press approval for as many as 100 variations of print creative (2-10 million pieces).
2005 - 2008

Marketing - Advertising

The Summit Group (TSG) and Bajio Mexican Grill

Bajio: Interim Advertising Fund Director & Agency Liaison

  • Developed brand compliance processes, co-op same store sales reporting tools and process, franchisee monthly newsletter and POP display recommendations

The Summit Group (TSG): Senior Account Manager

  • B2B & B2C diverse client load: Non-profit, QSR and fast casual, healthcare, technology, financial and political
  • Performed agency account manger/project management functions efficiently
  • Key strategist for new business pitch team




University of Phoenix

Cum Laude

Business principles with an emphasis in marketing behaviors.

M.ED - Human Relations Studies

Northern Arizona University

Summa Cum Laude

Arbitration techniques, counseling, personality theory, and it's application within organizations. 

BSE - Kinesiology

University of Nevada - Las Vegas

Division 1 Collegiate Athlete-Scholar Athlete Award

Pre-med study of human movement for orthopaedic surgery track.