Carlos Diniz

Summary

IT professional with over 7+ years of experience in Retail, Bank/Finance (Citibank) and Telecom companies, working in diverse O/S environments including Mainframe, Unix and Windows Servers. Highly skilled in Infrastructure Project Management using PMI to lead project teams of up to 25 people from different areas (Infrastructure, Developers, Network, Consultants) with budgets of $1.5+ MM Dollars, always controlling costs, timelines and risks, giving out of the box solutions. Expertise in implement ITIL procedures like Problem Management, Change Management, Disaster Recovery and Continuity of Business. Excellent verbal and written communication skills with capacity to communicate effectively with business partners, customers, sales staff, and technical/engineering teams, with a large experience preparing and giving training, presentations and reports.

Work History

Work History
May 2009 - Present

Technical Support

GCNP Media Inc.
A Canadian WEB Advertising and Marketing Company . Designed, Created and updated sites using Html/CSS and PHP to use as a base for e-Marketing Sites. . Installed and configure new products under Windows 2003 servers. . Created Unix Shell and Windows Powershell scripts to automated production procedures, to support all group in daily activities.
Jan 2009 - Present

Volunteer

ACCES Employment
Prepared and presented a workshop “Preparing for your Job Search” for ACCES Employment clients. Teaching people some techniques and tools to be prepared to find a new Job in Canadian Market. The Job Search isn’t just a Resume and a Cover Letter, Organization, Tools, ESL and Family are part of the process. In negotiation to extend the workshop to all ACCES locations (5).
Jan 2009 - Present

Volunteer

St. Christopher House
Joined a group of professionals to change St. Christopher website (www.stchrishouse.org), creating a new experience for users in CMS (Content Manager System) environment.
Sep 2004 - Jul 2008

IT Infrastructure Project Manager

OI TNL Telecomunications SA
 Implemented Problem Management Process (ITIL) using BMC/Remedy Software to register and control all problems and requests  Coordinated the WAY TV Datacenter Migration/integration to OI Telecom Datacenter, moving 28 servers and 32 applications without interruption  Redefined Hardware/Software Development and QA environment, to ensure that all Web applications have a full environment, improving Development/QA Process  Coordinated the migration of servers (50) and applications (20) from Rio de Janeiro to Minas Gerais, with 100% of availability during the process.  Implemented Failover process of the servers (101) and applications (60)  Revised applications production monitoring (HP-Openview) and created the failure alarms, allowing that 95% of the problems were alarmed before the users perceive it.  Revised and corrected all (2400) the Applications Categories Information (used by BMC/Remedy), to guarantee that 100% of the problems was correctly addressed
Apr 2003 - Aug 2004

Production and Planning Manager

Globex SA - Ponto Frio
 Defined and implemented the Software Change Control Area and Process, using the software Rational Clear Case and Clear Quest  Reorganized the Data Center Production Schedule Area, defining new processes and automating the transmission procedures, reducing costs of communication in 20K/month  Revised the printing park (Xerox environment), and implemented contingency printers to maintain 24x7 services, without costs for the company, reducing operational costs in the order of 100K/Year  Implemented the process of Problems Registering, giving visibility to Senior Management of 100% of the problems that occurred in DC environment (network, servers, S.O., among others)  Reorganized Data Center area (reduction in 30% of the physical space), improving the IT Infrastructure  Designed the Project of Data Center Outsourcing, looking for a cost reduction in around 8% per month in all DC operation, including Hardware, Software and Processes (Schedule, Operation and Technical Support)
Nov 1997 - Mar 2003

Consultant of Change Control & Continuity of Business

Citibank
 Managed and controlled all the Infrastructure and Development IT changes, analyzing impacts and providing management visibility;  Defined and implemented with US Regional (FL-USA), the Process of Infrastructure Changes and the Project of Remote Software Configuration Management using PVCS;  Defined, implemented and tested the politics of COB (Continuity of Business) for Mainframe and Midrange, restoring the environment in less than 24-hour  Implemented the process of Problem Management for IT, using BMC Remedy Software, defining all operational processes whit USA regional, reducing the resolution time of problems  Defined and Implemented Software Configuration Management Process (SCM), resulting in CMM Level 2 certification, gain 20% reduction in effort and improved estimate quality
Nov 1995 - Oct 1997

Consultant

Info At Home Consulting
 Implanted the Control of Allocation of Hours for Human Resources area, control the Costs of the TV Productions and optimize the use of the Resources, reducing the costs of the Productions in 5%.  Implemented the System Production Automation for Unix environment  Developed a System to Manage and Control Backups for Unix environment Integrated with the Project of Automation, guaranteeing in 100% the Backup and the Restore of the information generated for the systems;  Defined and implemented Norms and Procedures for Unix Environment.
Mar 1993 - Mar 1995

Product Manager

Fininvest
1988 - 1993

Analista Jr.

White Martins

Education

Education
1985 - 1988

Bachelor

UniverCidade