Jana Rollo Fennick

Jana Rollo Fennick

Work History

Work History
2007 - 2009

Senior Systems Analyst / Technical Writer

Longs Drugs
* Conducted requirements-gathering meetings and JAD sessions * Documented business requirements and Use Cases * Developed technical documentation for developers * Developed procedural documentation for support team and for business users * Developed software implementation plans; coordinated over 50 software implementations * Performed Project Coordinator functions * Created and maintained project plans using Microsoft Project * Created and maintained a Pharmacy Systems internal website * Conducted research and brainstorming sessions to improve the Pharmacy Systems software development lifecycle (SDLC), published findings and recommendations, and conducted a Power Point presentation for analysts, developers and testers * Developed high-level test plans * Performed programming and support duties as needed
2004 - 2007

Business Analyst II / Technical Writer

Longs Drugs
Similar responsibilities to those of Senior Systems Analyst / Technical Writer position.
1997 - 2004

Business Analyst / Technical Writer

Longs Drugs

Similar responsibilities to those of Senior Systems Analyst / Technical Writer.

1993 - 1997

IBM Programmer / Analyst

Longs Drugs
* Wrote support documentation for my team of programmers * Performed analysis, developed software, and provided technical support for a Retail Information System
1986 - 1993

HP Programmer / Analyst

Longs Drugs
* Wrote support documentation for my team of programmers * Performed analysis, developed software, and provided technical support for a variety of applications for two years, then exclusively for a pharmacy application for seven years * Fixed broken databases * Supervised contract programmers
1985 - 1986

Help Desk Online Support Specialist

Longs Drugs
* Developed the first Support Booklet to document responsibilities, processes and procedures for online support. * Fielded support calls from the stores for a variety of applications * Provided online technical support to stores – conducted diagnostic tests of software and remote peripheral equipment, resolved technical issues, and answered procedural questions of pharmacists and pharmacy technicians.

Education

Education

College of Alameda

College of Alameda

Introduction to Internet Writing Markets

The Keys to Effective Editing

College of Alameda

College of Alameda

M.A.

University of California

Professional Summary

* 10+ years of experience in writing for information processing and business systems usage, project leadership, and technical support services at a Fortune 500 company.

* Developed a variety of documentation for multiple audiences  - Training materials to quickly train application users  - Procedures documentation to help support personnel respond to Help Desk calls

  - Project Definition documents (proposals)  - Business requirements for user review

  - General design documents for application systems  - Technical requirements for software developers  - Software implementation documentation and instructions for technical personnel  - Dashboard reports (with project summaries and status) for executives

  - High-level Test Plans for vendors and Quality Assurance team

* Trained in Information Mapping concepts and formats

* Experience with Microsoft Word, Project, Excel, Viso, Power Point, and Outlook

* Knowledge of SDLC (Software Development Life Cycle) methodology

* Experience in proofreading, editing, reorganizing, and clarifying existing documentation

* Extremely organized with attention to detail

* Took the initiative in every job capacity to produce procedural documentation that was utilized by team members for many years

* Earned reputation as writer of clear, detailed, and well-organized technical documentation and procedures - documentation that anyone can pick up and use * Consistently recognized for interpersonal skills as demonstrated in quality of internal relationships, grace in communication of technical matters, and an enduring interest in serving others

Special Skills

- Writing clear, step-by-step procedures and informational documents for technical support personnel and business users     

- Editing existing documentation for grammar, content gaps, and logical organization

- Improving efficiency by using Information Mapping concepts to help employees and business users find the exact information they are looking for, quickly and easily

- Utilizing the different perspectives of my varied work experience as a systems analyst, business analyst, software developer, technical support specialist, and applications user to address the documentation needs of diverse audiences

- Experience with Microsoft Word, Project, Excel, Visio, Power Point, and Outlook

Community Involvement

- Steering Committee Co-Chair of Oakland's Beat22X NCPC (Neighborhood Coalition for Positive Change)

- Disaster Service Worker, Emergency Welfare Class, of the City of Oakland Emergency Management Board