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Summary

Creative and highly-organized Communications Specialist with 8 years experience in web and print content development, corporate communications, and project management for Fortune 500 companies. 

Work experience

2013Present

Business Analyst

Blue Cross Blue Shield of Michigan

Created communications to support National Health Care Reform (NHR) implementation for servicing operations. Represented customer and operations in workgroup meetings, and wrote announcements, procedures, reports and training for internal audiences.

  • Legislative Mandates - Interpreted legislative impacts and identified training gaps for servicing units. Worked with cross-functional teams, devised procedures, training projections, and managed external communications. Converted complex workflows into cross-departmental process maps and documentation for internal customers.
  • Marketplace E-Learning - Created e-Learning about Marketplace health reforms given to 2K+ servicing employees. Partnered with internal stakeholders to identify goals, and wrote script, interactive testing, and feedback to reinforce learning goals. Led to improved employee engagement and decreased confusion about health reform.
  • Health Reform Training - Partnered with curriculum and subject matter experts to create annual product training for 1K+ customer service representatives in 3 audiences. Furthered member and employee satisfaction.
  • Business Cases - Created planning documents for new project site launch. Formulated toolkit of project roadmap, financial and policy templates, and procedures to shorten executive and leadership onboarding time, ensure consistent project management, and improve reporting.
20112013

Project Administrator

URS

Created detailed communications and project documentation for engineering team based on leadership's goals, audience, and bids. Utilized expert writing skills by preparing documents, revising technical narratives, and incorporating stakeholder feedback while maintaining corporate communications strategies to ensure quality deliverables, organizational consistency, and branding.

  • Project Management - Responsible for writing and publication to stakeholders and project audiences. Monitored budget, cost projections, and briefed project manager on updates weekly.
  • Boardman Dam - Technically edited multivolume project report for $20M dam removal project. Coordinated review processes, composed content, consulted with subject matter experts, and oversaw all aspects of technical writing process. In 2013, USACE approved the Boardman Dam Project.
  • Documentation and Marketing Library - Wrote traditional and digital marketing collateral for projects. Introduced documentation archives and consolidated specifications libraries for department projects. Efforts conserved resources and yielded greater readiness to assemble winning proposals for bids.
20082011

Senior Administrative Assistant

URS/Kraft Foods

Collaborated with Facilities Manager of $13M business, coordinating all department communication. Responsible for internal and external presentations, reports, correspondence, and training materials.

  • Digital Manuals - Assessed need for digital archive of equipment and maintenance manuals. Developed and implemented an initiative to convert manuals and write plans that saved man-hours, improved availability and general business.
  • Kraft Safety Program - Created digital and traditional content promoting compliance with OSHA and corporate safety standards, leading to audit readiness and decreases in safety incidents.
  • Technical Writing - Initiated and distributed standardized templates for routine functions, procurement and reconciliation, and work orders to improve department efficiency. Increased employee activity and performance metrics by reducing missed orders or delayed payments.
  • Wastewater Treatment Monitoring - Worked with engineering to create learning materials and monitoring program for treatment facilities. Over 6 months, program reduced overage incidents with state and EPA to 1, yielding financial savings and strengthening Kraft's commitment to the environment.
20062014

Freelance Writer/Editor

Amaranthine Publishing

Developed and administered leading online writing community while overseeing staff of 10 volunteers. Created content including articles, newsletters and brochures, proofreading, media copy, and manuscript evaluations.

  • Editing - Coordinated editorial calendar, review teams, and project planning to promote fiction writers and increase submission/review ratio each month.
20072008

Research Analyst

Research Partnerships
  • Partnered with executive staff to create client presentations. Extracted data, worked with stakeholders, and conducted data analysis to generate results tailored to customer needs.
  • Provided content for proposals by performing market research and analyzing trends from surveys and focus groups.
20062007

Publishing Assistant

MTS Publishing
  • Created detailed communications for 3 digital and traditional magazines.
  • Collaborated with sales to create key messaging for use in print and online ads. Conducted product research, crafted advertisements, and generated copy.

Skills

Communications

Copy, documentation, editing, proofreading, proposals, technical writing

Microsoft Office Suite

Excel, PowerPoint, SharePoint, Word

Software

Adobe Acrobat, Captive, InDesign; Articulate; Mac; Windows

Social Media

Facebook, LinkedIn, Twitter, Yelp

Databases

Access, Oracle, SAP

Education

20002005

Bachelor of Arts (History)

Simon Fraser University
20022004

Associate of Arts (Classics)

Langara College