Hortencia Diaz

• Create a positive customer experience with every contact
• Resolve connectivity issues quickly and efficiently through phone calls, emails, and chat
• Troubleshoot customer premise equipment remotely
• Sit, type, talk, hear and use a headset for 8 – 10 hours
• Perform other duties as assigned.

Responsible for providing Security and enforcing Policy for the effective execution of the Personnel and Physical Security Program. Operate Security Systems including Cameras and gate systems. Control flow of traffic into and out of the interior parking lot. Prepare reports for Incident Reports, Parking violations, and Badge violations. Maintain Entry point records. Respond to emergencies during actual or simulated emergency situations. 

• Create Security Incident Reports when required.
• Provides access to facilities for authorized personnel.
• Enforces SOP’s associated with Security activities.
• Assumes responsibility for maintaining effective communication, coordination, and working relations with Company personnel and management.
• Provide assistance during emergencies, evacuation, or training drills.
• Assumes responsibility for related duties as required or assigned.

• Acquires job skills and learns company policies and procedures to complete routine tasks
• Works on administrative assignments with clearly defined objectives
• Performs routine clerical duties using prescribed procedures
• Solves administrative problems which are limited in scope and complexity
• Receives detailed instructions from supervisor
• Ability to follow oral or simple written instructions and procedures
• Activity report entries and data entry
• Problem solving
• Routinely patrols
• Open/Closing gates repeatedly
• Answering phones
• Remotely monitoring cameras for plants around the US and Canada
• Routinely checking the vital systems monitor for connection
• Troubleshooting, IP configuration,  ping IP’s, power cycling.

• Provides clear instructions to each subject to capture desired expressions and high-quality portraits.
• Represents Lifetouch in a positive manner and ensures a great picture day experience through professional, energetic, enthusiastic interactions with subjects, administration, host staff, parents and helpers.
• Problem-solves and communicates in a way that is confident and professional during stressful situations.
• Stays on schedule and adheres to all applicable policies and procedures.
• Maintains, transports and sets up all necessary equipment and supplies.
• Safeguards sales proceeds and equipment and maintains the confidentiality of customer/subject related information

Working the screener station which consists of using a hand wand of any employee alarming the metal detectors, ensuring all employees wear badges entering production floor, inputting activity entries using excel and Microsoft word, deactivating truck gates for deliveries at the site, answering phones, hourly radio checks for all posts, email documents.

Supervision of 8-14 officers, Training officers CEIA Metal detectors, Train officers at each post consisting of 12, bypassing alarms and dock doors, inputting entries on an event log using excel and Microsoft word, checking visitors in and out using "easy lobby", observation of site, ensuring site is secured, resolving incidents with employees or site employees, hand-wanding (metal detectors), rover the site, ensuring all doors are secured on an hourly basis, answering phones, observe and report

Package HandlerJun 2007

Package and pick orders for other distribution centers. Racking and running the sorter to send out to their routes. Placing freight in the conveyors to their location, weighing up to 60 pounds. Using a powered pallet jack, forklift, and tugger.

Wash and fold laundry and help with dry clean. Attend customers with change, clean machines. sweep store. Bring in dry cleaning and having it ready for customer pick up.