Download PDF


To help make a growing company successful and secure employment utilizing my talents, skills, and unique helpful personality.


I have a broad range of talents ranging from restaurant shift manager, security, clerical, technical support and warehouse.  I'm bilingual in English/Spanish and also fast paced with the potential to learn new things. I work well with others and with great customer service skills.

Work History


Technical support

Nextlink internet and Phone
  • Create a positive customer experience with every contact
  • Resolve connectivity issues quickly and efficiently through phone calls, emails, and chat
  • Troubleshoot customer premise equipment remotely
  • Sit, type, talk, hear and use a headset for 8 – 10 hours
  • Perform other duties as assigned.
August 2018December 2018

Security operations controller

GDC technics

Responsible for providing Security and enforcing Policy for the effective execution of the Personnel and Physical Security Program. Operate Security Systems including Cameras and gate systems. Control flow of traffic into and out of the interior parking lot. Prepare reports for Incident Reports, Parking violations, and Badge violations. Maintain Entry point records. Respond to emergencies during actual or simulated emergency situations. 

  • Create Security Incident Reports when required.
  • Provides access to facilities for authorized personnel.
  • Enforces SOP’s associated with Security activities.
  • Assumes responsibility for maintaining effective communication, coordination, and working relations with Company personnel and management.
  • Provide assistance during emergencies, evacuation, or training drills.
  • Assumes responsibility for related duties as required or assigned.
May 2013August 2018

Central monitoring controller / Technical support 

Trinity industries
  • Acquires job skills and learns company policies and procedures to complete routine tasks
  • Works on administrative assignments with clearly defined objectives
  • Performs routine clerical duties using prescribed procedures
  • Solves administrative problems which are limited in scope and complexity
  • Receives detailed instructions from supervisor
  • Ability to follow oral or simple written instructions and procedures
  • Activity report entries and data entry
  • Problem solving
  • Routinely patrols
  • Open/Closing gates repeatedly
  • Answering phones
  • Remotely monitoring cameras for plants around the US and Canada
  • Routinely checking the vital systems monitor for connection
  • Troubleshooting, IP configuration,  ping IP’s, power cycling.
Jan 2013Jan 2014


Life touch
  • Provides clear instructions to each subject to capture desired expressions and high-quality portraits.
  • Represents Lifetouch in a positive manner and ensures a great picture day experience through professional, energetic, enthusiastic interactions with subjects, administration, host staff, parents and helpers.
  • Problem-solves and communicates in a way that is confident and professional during stressful situations.
  • Stays on schedule and adheres to all applicable policies and procedures.
  • Maintains, transports and sets up all necessary equipment and supplies.
  • Safeguards sales proceeds and equipment and maintains the confidentiality of customer/subject related information
Jan 2011Sep 2012

Security officer

Allied Barton

Working the screener station which consists of using a hand wand of any employee alarming the metal detectors, ensuring all employees wear badges entering production floor, inputting activity entries using excel and Microsoft word, deactivating truck gates for deliveries at the site, answering phones, hourly radio checks for all posts, email documents.

Jun 2010Jan 2011

Security Supervisor

Ameritex guard services

Supervision of 8-14 officers, Training officers CEIA Metal detectors, Train officers at each post consisting of 12, bypassing alarms and dock doors, inputting entries on an event log using excel and Microsoft word, checking visitors in and out using "easy lobby", observation of site, ensuring site is secured, resolving incidents with employees or site employees, hand-wanding (metal detectors), rover the site, ensuring all doors are secured on an hourly basis, answering phones, observe and report

Jun 2009May 2010


Micheals Distribution Center

Package HandlerJun 2007

Package and pick orders for other distribution centers. Racking and running the sorter to send out to their routes. Placing freight in the conveyors to their location, weighing up to 60 pounds. Using a powered pallet jack, forklift, and tugger.

Dec 2008Mar 2009

Laundry attendent

Sunshine Center

Wash and fold laundry and help with dry clean. Attend customers with change, clean machines. sweep store. Bring in dry cleaning and having it ready for customer pick up.




Remington college


Customer service skills

Throughout the many different jobs I've accomplished, I have learned that using this skill has given me much respect and where there is respect, there is success. It is also my nature and how I was raised was "treat others how you would like to be treated."

Basic computer skills

Basic data entry experience with the use of Excel, and Microsoft Word


I have worked many long-term jobs that require to do different tasks. As a shift manager, I had to make sure the store was clean and neat. It also required, patience, closing at the end of the day, cashier, cooking, and dealing with customers. I enjoy fast paced jobs because every day I create a goal and that is to become better at what I do each day.

Bilingual (English and Spanish)

My parents speak Spanish only so as I was growing up I had to help with translating English and Spanish. It became very useful as I got older and started working young, with customers, and even with co-workers.


This remote provides an affordable control software for all of your customer support and help desk needs. Quick access of Windows, Mac OS X, and Linux computers remotely. Use session tools, including chat, messenger, screenshot capture, and file transfer.


The security program can monitor channels, take snapshots of critical moments, and pause at a channel when events occur.

Remote Desktop

Remote Desktop is a program or an operating system feature that allows a user to connect to a computer in another location, see that computer's desktop and interact with it as if it were local. 

Closed circuit Telelevision (CCTV)

CCTV involves the use of an unmanned, remotely mounted video camera system, transmitting live pictures back to a television screen where developments can be monitored and recorded. camera



Level 2 non-commissioned security

Texas department of public Safety 

Alarms systems monitor

Texas Department  of public Safety