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CONTACT INFORMATION: Phone: 334-549-9661 / Email: [email protected] EMPLOYMENT OBJECTIVE: To obtain a respectable position at a reputable and forward-thinking corporation that will value and utilize my knowledge and skills in Information Technology, which I have acquired through formal and on the job education, in order to assist the company as much as possible while rewarding me through recognition in the form of career progression. EDUCATION AND CERTIFICATIONS: Education: Auburn High School – Auburn, AL HS Diploma (June 1997) Auburn University - Auburn, AL (1997-2000) Auburn University Montgomery – Montgomery, AL - B.S.B.A. in Management Information Systems Certifications: CHDP (Certified Help Desk Professional) – 12/2002 A+ Hardware/Software Certified Technician – 2/2005 MCP (Microsoft Certified Professional - Windows XP) – 3/2005 MCDST (Microsoft Certified Desktop Support Technician) – 8/2005 CISSP (Certified Information Systems Security Professional) - 5/2009 EXPERIENCE: Systems Administrator/Engineer at Alfa Insurance Corporation (Public Company; 1001-5000 employees; ALFA; Insurance industry) December 2006 – Present (1 year 6 months) Distributed Systems Engineer I/II (internal promotion) - Alfa Insurance Corporation (Public Company; 1001-5000 employees; ALFA; Information Technology and Services industry) April 2002 – April 2006 (4 years 1 month) Student Technician at Auburn University (Educational Institution; 51-200 employees; Information Services industry) June 1997 – April 2002 (4 years 11 months)

Work experience


SMS Engineer

Federal Resources Corporation
Jun 2008Oct 2009

Systems Administrator/Information Assurance/Team Lead (Swing Shift)

General Dynamics Information Technology
Responsible for managing AFNOC critical servers and assuring proper uptime/maintenance for these servers. Requires and active DoD Secret clearance. Daily activities involve all or some of the following, Windows 2003 Server maintenance/configuration Windows System Update Services 2.x/3.0, Linux (Fedora Core)/Unix Solaris 9/10, Active Directory Account Management, Group Policy, NetApp NetIQ Server Monitoring, Symantec AV and consulting with other teams in order to cooperatively resolve major/minor issues. Worked with eEye Retina Scanning Utility for vulnerability remediation, DISA Gold Disk, SMS/SCCM, and WSUS in order to guarantee secure posture with systems and servers. Also responsible for regulating 24/7 work support for shift workers and delegating tasks for completion to various team members.

Sr. Systems Administrator

Air Force Network Operation Center

General Dynamic (Contractor) Systems Engineer

United States Air Force
Jan 2007May 2008

IT Systems Specialist/Systems Engineer (Server Farm Support Team)

ALFA MUTUAL Insurance Corporation
Responsible for maintaining user accounts via MS Active Directory and Group Policy Object utilizing Quest Active Roles Front-end software Built and managed multiple legacy Windows 2000/2003 Servers and configured multiple web/application server environments (IIS, Apache Web Server, etc.) depending on departmental needs Utilized VMWare ESX (Linux-based)/GSX Virtual Server Hosts for departmental servers that did not require a physical host Assisted in configuring/implementing multiple virtual servers for various departments Maintained and updated drivers on the corporate print server Installed and provided specifications to our Dell representative for ordering DELL server hardware for various needs based on the primary function of the server(s) Configured/implemented ManageEngine OpManager and AppManager server monitoring software suites Responsible for maintaining building/configuring a MS Sharepoint 2007 Policy and Procedure documentation server that housed corporate policies and procedures and a team This position also exposed me to level three Hardware/Software/Network troubleshooting in both Windows 2003 and Windows 2000 environments. Assisted with corporate thin client research and configured servers/applications to function in a corporate thin client environment. Familiar with remote/off-site VPN support using various techniques (ex. Citrix Access Gateway via Citrix ICA client
Apr 2006Jan 2007

Distributed Systems Engineer II (Desktop Support Analyst II)

ALFA MUTUAL Insurance Corporation
Utilized remote connectivity tools such as Windows Remote Desktop and DameWare for troubleshooting Provided on-site hardware/software installation/configuration and troubleshooting Responsible for ordering replacement hardware based on a criteria of specifications required to continuously build upon existing technology Responsible for creating purchase requests for hardware/software ordered through PeopleSoft Financial Responsible for developing a Vb Script with 5 performance-enhancing settings that was deployed on all 1000+ Home office XP/2000 machines via registry settings In charge of teaching a quarterly agent laptop training course for newly hired ALFA Insurance agents. Involved in Symantec Ghost 8/9/10 Image creation to keep images up-to-date Assisted in Windows Vista research for implementation Configured and installed various software suites on varying client machines Configured IBM 3270 and 5150 AS400 sessions Assisted in MICR printer research for check processing printer replacement for Human Resources Dept. Aided in network drop configurations and troubleshooting Responsible for training various new employees on job tasks Responsible for installation of newly purchased printers/scanners and assisted with troubleshooting on existing high volume document scanner/copiers Maintained a server that included files used for remote installations when visiting end users at their desks Involved in the creation of various technical/instructional documentation for end-users. Diagnosed and troubleshot viruses, malware, adware, and spyware on customer machines. Created custom boot disks for various machine types. Involved in software update/upgrade testing.
Apr 2002Apr 2006

Help Desk Analyst I/II

ALFA MUTUAL Insurance Corporation
Supported over 2000+ users in ALFA Insurance*s corporate WAN (Wide Area Network). This involved level one and two Hardware/Software troubleshooting in both Windows XP and Windows 2000 environments. Utilized remote connectivity tools such as PC Anywhere, Windows Remote Desktop and DameWare. In charge of teaching a quarterly agent laptop training course for newly hired ALFA Insurance agents. Involved in Symantec Ghost Image creation to keep field installers* images up-to-date. Managed user accounts and passwords along with Active Directory permission configurations Basic troubleshooting with various Cisco WAN routers/switches. Used Solar Winds LAN/WAN monitoring utility. Involved in training newly hired analysts. Maintained service level agreements and responsible for reporting to managers and customers. Created and updated a departmental web page. Involved in the creation of various technical/instructional documentation for end-users. Diagnosed and troubleshot viruses, adware, and spyware on customer machines. Created custom boot disks for various machine types. Involved in software update/upgrade testing.
Jun 2001Apr 2002

Desktop Support

Auburn University Office of Information Technology
Auburn University (Office of Information Technology) Resolved customer requests and diagnosed problematic situations. (Intermediate to advanced level) Involved in hands-on work with troubleshooting software problems (i.e. device driver errors and viruses) Performed several office suite installations and network client installs (Netware and Windows NT client). Involved in creating a LAN that was utilized to image machines and distribute software. Upgraded users (campus-wide) with service packs for each of the installed software suites upon request. Performed printer installations (local and networked). Upgraded hardware components and device drivers (i.e. sound cards, memory, video cards, etc.) Provided the office with an FTP server that contained device drivers, service packs and complete installations for Novell Netware 4.x, Novell Groupwise 5.x, and HP Jet Admin software. Installed/upgraded various anti-virus software and system utilities.
Jun 1997Jun 2001

Lease Student Technician

Auburn Division of University Computing
Maintained client relations with University faculty & students for the AU Lease program. Built and configured Windows 2000 Servers for imaging and software hosting. Took call requests and provided on-site troubleshooting in Windows NT 4, 2000, and 95/98. Involved replacing and/or updating device drivers, installing or reconfiguring hardware components, etc. Performed installation and support of office suite software (i.e. MS Office and Corel Office suites). Imaged multiple computers to be delivered using Symantec Ghost imaging software. Setup hardware components assigned machines with new IP addresses, and installed network clients. Assisted in manually mapping networked departmental drives. Placed service calls to Dell and IBM in order to request service or replace defective hardware components


Henry J. Kaiser High School


Auburn University at Montgomery

Auburn University

HS Diploma

Auburn High School


Auburn University at Montgomery

Auburn University


Jun 2009Present


Jun 2004Present