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Work experience


Sales Operations Administrator

Hired as a contractor and acted as liaison among sales operations, compliance, legal, sales, and customers for an online software-as-a-service (SaaS) company distributing business software, in which access to business software is purchased on a subscription basis and hosted offsite. Processed and maintained sales and purchase orders, verified accounts, managed flow of documents, maintained file log, updated Excel spreadsheets, and assisted in preparation of invoices.

  • Played key role in cultivating partnerships and forging existing relationships with Fortune 500 accounts.
  • Directly contributed to achieving major part of total channel revenue through internal document support, invoicing, and billing of 200-300 customers per day.
  • Increased efficiency by assisting with implementation and integration of electronic billing solution.

Ensured all orders were activated, compliant, and posted to application accurately.


Retail Communications Sales Consultant


Drove sales and revenue for a national wireless service provider by creating and presenting sales solutions to customers concerning telecommunications needs and assisting customers in making informed decisions. Utilized effective probing skills, strong product knowledge, and closing abilities to generate sales.

  • Consistently exceeded monthly sales goals by 10-15%.
  • Improved profitability by providing the highest level of customer service.
  • Achieved least turnover and service cancellations in the district.


Sep 2004Dec 2009

B.A. International Business

San Diego State University


Persuasive sales professional with demonstrated success in developing and executing customer-focused, highly-targeted sales programs that add value, boost revenue, improve market share, and increase margins.

Attuned to customer mindset with a well-earned reputation for managing customer service initiatives, which increased customer retention levels and customer satisfaction levels within highly competitive markets.

Effective consensus builder with exceptional verbal and written communication, interpersonal skills, and proven ability to assess client needs, build rapport, and quick to foster confidence and trust to close deals. Record of achievement with outstanding success in building partnerships and maintaining positive client relationships.


Product Management
· Product Management                    · New Business Development                · Sales and Marketing · Profitability Improvement            · Customer Acquisition and Retention       · Business Solutions · Key Account Management            · Customer Relationship Management (CRM)      · Problem Resolution     · Effective Negotiations            · Consultative and Direct Sales          · Customer Service  



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