Gerard Baptiste

Work History

Work History
May 2009 - Nov 2009

Sales Executive

Hillside Honda
  • Set out clear plan for day’s activities
  • Helped customers make sense of the whole range of product, pricing, & financing information.
  • Made necessary phone and e-mail follow-ups
  • Prospected, built, and maintained customer base
Jul 2008 - Nov 2008

Sales Associate

Verizon Wireless
  • Responsibilities include assisting new and existing customers in the selection and purchase of products and services.
  • Performance duties include, effectively communicate product and service information, feature functionality, billing procedures and equipment usage to each customer.
  • Proactively follow-up with customer after the sale to guarantee product and customer satisfaction. Effectively process customer bill payments and answer basic customer service questions.
  • Make outbound calls for customer follow-up and prospecting opportunities, maintain clean retail work area, effectively perform back office duties including inventory and repair, accessory stock, shipping and receiving of repairs with third party repair vendor and basic handset repairs and/or system upgrades.
May 2008 - Aug 2008

Retail Operations Intern

Sean John
  • Reported directly to the Manager of Retail Operations
  • Calculated and distributed Daily Sales Summaries to all stores
  • Created Customer Service guidelines
  • Acted as a liaison between store employees and retail operations, briefing both sides on the latest developments
  • Coordinated weekly meetings amongst sales department representatives
  • Integrated a customer-friendly policy to insure the satisfaction of customers
  • Fielded complaints and inquires from customers/clients on behalf of sales

Education

Education

Interest

Sports e.g. basketball, football, and lacrosse.

Reading

Movies

Traveling