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Alok Mahajan

8+ years of Experience in Business Analysis,SDLC, Product Management, Client Communication, backlog grooming, Documentation, and Team Management. Currently working as consultant for SAP for Virtual event Platform with North American team. Worked in an Agile / Scrum environment. Given onsite support to global tier 1 event SAP TechEd at Bangalore. Exposure of working in cross domain projects Legal/Telecom/Events domain and various web/e-commerce and mobile apps. Served in both private and public sector. Valid Indian passport holder Ready to travel as per business demand. MBA in Marketing and Btech in Computer Science and Engineering.

Work experience

Aug 2015Current

Business Analyst

Techtier IT Solutions Pvt Ltd

1.Working as product owner for SAP b2b Virtual event platform .Functioning as Primary SME for the even. Single Point of Contact for SAP North America Team.  Working as Adobe Experience Manager business practitioner role to perform various tasks listed below:-

  • Define Use Cases/User Stories
  • Create business requirements documents that developers can use in the creation of an AEM website.
  • Exposure to AEM Forms/AEM Mobile/PreFlightapp/Omniture Analytics
  • Understanding of the Sidekick, to build pages, and templates.
  • Organizing digital assets
  • Guide developers on the integration needed to meet business objectives
  • Manage multiple micro-sites and multi lingual sites
  • Build web pages based on the components that developers have created
  • Troubleshoot and resolve issues related to missing content or pages not updating

 2.As a part of Product management run team involved in Maintaining high-level project schedule, scope of work, participating in client calls to with various teams of SAP across various time zones. Participate in UAT triage/Scrum calls. Handling team of 12 people.

3.Working closely with development/ design/QA team to ensure requirements are developed and tested properly and deliverable are released on time.

4.Analyses the feasibility of, features and develops requirements for new systems, estimations/enhancements to existing systems; & ensuring the system design fits the needs of the users. 

5.Single point of contact for SAP for Elicitation, requirement clarifications, project deliverables, deployment, and related communication. On the other hand internally managing the project which includes project planning, team meetings, project kick off, set up timelines and deliverables for each sprint

6.Schedule/attend weekly and daily scrum calls with business.

7.Active part of HelpDesk team to support and resolve customer issues.

8.Working Knowledge of Adobe Experience Manager, Basecamp/Jira/teamwork/Microsoft Office/Visio/Google Docs/Adobe Connect Session/Luna Control Center /SQL/Google Analytics/Omniture

Dec204Marc 2015

Court Manager

High Court of Punjab & Haryana

Worked as Class A officer-6600 Grade Pay,  with Hon’ble High Court of Punjab & Haryana Supporting the judges in performing administrative duties/e-governance, thereby enabling the judges to devote more time to judicial functions. Ensuring guidelines passed by supreme-court are meticulously met and complied  for Case Information System(CIS). Responsible for managing 5 courts (including sub-courts) with manpower of 350 people.

  1. Policies and Standards : Maintain and evaluate policies and standard applicable to the court.
  2. Planning : Prepare and update annually a five year court wise “Court Development Plan”
  3. Information and Statistics : Ensure that statistics are compiled & reported accurately and duly completed and provided as required.
  4. Court management : Ensure that processes and procedures of the court are fully compliant with the policies and standards established by High Court.
  5. Case Management
  6. Responsiveness Management : Access to justice, Legal Aid and User Friendliness
  7. Quality Management
  8. Human Resource Management
  9. Core System Management
  • Documentation management
  • Utilities management
  • Infrastructure management
  • Facilities management
  • Financial system management
Dec 2014Mar 2015

Sr.Business Analyst


1.Analysis and documentation of client’s business requirements in detail, (BRD, SOW, SRS, FSD, Use Case, Wireframes & Solution guide,User Stories, backlog grooming) with all assumptions and included. Along with defining quality attributes, external interfaces, constraints, and other nonfunctional requirements. Using confluence to manage requirements/user stories/epics/versions.

2.Drive processes and technology improvement initiatives for the products, using standard project methodology (requirements, design, test, etc.).

3.Doing Product Management of B2B product  for SAP Hub in AEM  and Participating in unit testing /testing/documentation of new system functionality. Undertaken in house training of Adobe experience Manager /CQ/Adaptive FORMS and training colleagues

3.Design test cases for each module/feature to be released, meeting with QA team for detailed testing plan and verification of all the cases thereafter before final deployment.

4.Handling team of 8 people . Was also involved in hiring.

5.Managed content and handling deliveries of creating company's various websites targeting particular domain like anti money laundering (AML) healthcare, insurance, mobility etc.

6.Awarded employee of the quarter

Jun 2012April 2013

Independent IT Consultant

1.Gather client requirements/gap analysis and suggest the suitable Solution in ecommerce domain.

2.Working with group of Entrepreneurs in Chandigarh to create a online Grocery Store in Tricity based on Magento.

3.Executed  End to End Project delivery for Rama Kids, popular retail store in Chandigarh

4.Worked on some independent blogging/technical -writing projects.

May 2011Jun 2012

Pre-Sales Analyst

Net Solutions

Work closely with prospective customers, understand & analyze their requirements, consult them onsolutions and costs by collaborating with the product development and engineering teams therebygenerating revenue through consultative solution based selling.

Responsible For:-

  •  Business Analysis and documenting functional specifications
  • Develop Solution
  • Cost Modeling
  • Proposal Preparation and Presentation
  • Drafting RFI’s, RFP’s, Proposals, Contracts
  • Versatile experience of working with Startups, SME across the globe in particular markets like USA, UK, Europe, Middle East, India and Australia
  • Client Handling
  • Exposure to the concepts of Consumer Internet & Mobile space like Native iOS, Android & Blackberry apps, E-Commerce, HTML 5 apps, User Experience
  • Comfortable working with CMMI Processes
  • Work directly with CEO, CTO, COO and involved in strategizing & decision making w.r.t new client acquisitions, existing client retention
  • Supporting Onsite team and marketing team by creating whitepapers
Jun 2007Mar 2009

Software Engineer

HCL Technologies
  •  Responsible for designing, coding, testing and implementation of variety of software applications using Microsoft C#.Net, SQL Server 2005, Silver light.
  • Approved Subject Matter Expert for automation testing(QTP)
  • Worked with Microsoft , Comverse(Telecom) business units




Chitkara Business School

CGPA  7.49.


Senior Secondary School Examination

Kendriya Vidyalaya



Secondary School Examination

Kendriya Vidyalaya