Haytham Abdelshakour

  • Egypt, EG

Work History

Work History
Jun 2014 - Jan 2015

Network Operations Manager

ALXTEL, Inc.

-Planning the work flow of the network operation center to meet the requirements of the top management. -Organize, direct and control the operations of the network operation center. -Evaluate the operations of the Network operation center using the KPIs (Key Performance Indicators) and make recommendations for improvement. -Oversees the work of NOC Team to ensure that system requirements have been properly implemented and procedures carefully followed. -ensures that customer needs are properly defined and satisfactorily met -Applying the new ticketing system and make sure all the NOC team are using it perfectly. -Preparing NOC performance reports regularly for the top management. -Preparing traffic performance reports regularly for the top management and other departments. -Coordinate between NOC and other departments like sales, rates and billing. -Ensure that all the route are working perfectly without interruption and no received traffic are wasted. -Ensure that all TTs both ways are perfectly closed. -Monitor all reports to ensure all the traffic issues are solved. -Being available 24/7 for monitoring the NOC performance and emergency cases. -Establish a weekly meeting for studying new work updates, recommendations, taking NOC team suggestions and solve their problems. -Establish a monthly lecture for improving skills and knowledge for the NOC team.

Oct 2013 - May 2014

Windows Server & VoIP Soft Switch Administrator

ALXTEL, Inc.‎

Responsible for the Voip Server of the Company. Monitoring, Maintaining, Backing up the Voip server as Server Administrator. Perform daily Voip system monitoring. Reviewing Voip system logs. Perform daily Voip system backup. Maintaining the Voip System Database. Responsible for Adding, Editing, Maintaining all the modules of the Voip System.

Jul 2013 - Sep 2013

Network Operations Center Engineer

ALXTEL, Inc.‎

Monitoring the live traffic stats & Troubleshooting any issues related for more than 70 countries. Work with our sales team to meet our requirements for making profit. Work with 100+ companies as customers and vendors. Troubleshooting VoIP calls. Troubleshooting the customers tickets. Troubleshooting Routing or coding issues. Troubleshooting L3 escalated issues & tickets. Monitor the wholesale VoIP Services performance and statistics. Troubleshooting VoIP problems and interact with carriers to resolve issues. Assisting the sales teams. Monitor the wholesale VoIP Services performance and statistics. Ensuring we are meeting out support targets. Working with Clients to ensure Alxtel is meeting or Exceeding their Expectations. Ensuring clients are happy with our service. Communicating with other departments to ensure Client satisfaction. Responsible for making routes adjustments to keep them working properly.

Jan 2013 - Jun 2013

Solutions Expert - Trainer

Janatech IT Solutions

Design and Configure Active Directory, DNS, DHCP and Group Policies. Install, configure & Administrate MS Exchange 2010. Install, configure & administrate I.S.A 2006 & T.M.G 2010. Perform daily system monitoring Reviewing system logs. Perform daily backup operations. Create, change, and delete user accounts per request. Apply OS patches and upgrades on a regular basis. Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.

Education

Education
Jan 1996 - Jan 2001

Bachelor's degree

Helwan University
Business Administration and Accounting
Jan 1992 - Jan 1995

high school Deploma

Alnokrashy high school

Skills

Skills

Asterisk

VMware

LAN-WAN

Microsoft Certified Professional

Cloud Computing

Infrastructure

High Availability

WSUS

Data Center

Antivirus

TCP/IP

System Center Products

IP

Switches

Firewalls

VPN

Routing

Operating Systems

Security

Servers

Hardware

Troubleshooting

Microsoft Technologies

Telephony

SIP

Mobile VoIP

Technical Support

Disaster Recovery

SAN

TMG

SCVMM

Virtualization

DNS

DHCP

Group Policy

Active Directory

Hyper-V

Windows Server

System Administration

Elastix PBX

ASTERISK PBX

Unified Communications

Nextone

voipswitch

Telecommunications

VoIP

Certifications

Certifications

Microsoft Certified Professional (MCP)

Microsoft Certified Technology Specialist (MCTS): Windows Server® 2008 Infrastructure Configuration

Microsoft Certified Technology Specialist (MCTS): Windows Server® 2008 Active Directory Configuration

Microsoft® Certified IT Professional (MCITP): Server Administrator on Windows Server® 2008

Microsoft Certified Solutions Associate (MCSA): Windows Server® 2008

Microsoft Certified Solutions Expert (MCSE): Private Cloud