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WORK EXPERIENCE

Jul 2015Dec 2015

Sales Executive                    

Xefox Digital Marketing Agency

Responsibilities: 

  • Organize and manage all sales activities.
  • Establish and implement sales objectives and goals.
  • Analyze, interpret and evaluate the effectiveness of sales, methods, costs and results.
  • Handle customer complaints and solve conflicts within the company.
  • Evaluate market demand and try to meet customers' needs and expectations.
  • Develop and update the sales kit (including the company profile, portfolio and sales presentation).
  • Cold calling to arrange meetings with potential customers to prospect for new business.
  • Prepare the Contracts (including terms, quotations and communication model)
  • Negotiate the terms of an agreement and closing sales.
  • Communication between the client and the team until the contract signage.
  • Provide customer services after selling the service.
  • Provide customers relevant information about the services the company sells.
Oct 2014Dec 2014

Customer Service Advisor                   

Mobinil

Responsibilities:

  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves service problems by clarifying the customer's complaint.
  • Maintains financial accounts by processing customer adjustments.
  • Recommends potential services to management by collecting customer information and analyzing customer needs.
Sep 2014Nov 2014

Sales Executive

GoodsMart

Responsibilities:

  • Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.
  • Sells services by establishing contact and developing relationships with prospects; recommending solutions.
  • Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
  • Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
  • Prepares reports by collecting, analyzing, and summarizing information.



EDUCATIONAL BACKGROUND

 20122017

Bachelor’s Science Degree in Mechanical Power Engineering

Helwan University

Overall Grade: Good, GPA: (B) 3.1

Graduation Project: Design and Implementation of Fuel Economic Vehicle, Grade: (A) Excellent.

20092012

General Egyptian Certificate of Secondary Education

Al Akbat Secondary School

Grade: Excellent, 95% 

INTERNSHIPS

  • Training in Giza Systems, 2016
  • Training in Exxon Mobile, 2015
  • Training in LEONI, 2014
  • Training in The Arab Contractors, 2014

EXTRACURRICULAR ACTIVITIES

  • Marketing Director & Engine Team Member at Helwan Supermileage Team.
  • Participant at Google for Entrepreneurs.
  • Participant at the Intel Youth Enterprise Program.
  • Marketing Director at Helwan Formula Student Racing Team.
  • Fundraising Specialist at Steps Towards Progress”STP”.
  • Member at Student activities and trips Committee of The Students' Union.
  • Volunteer at Resala Association (NGO).
  • Public Relations Member at Kinetics.
  • Participant at Pirates Egypt.
  • Fundraising Specialist at IRIS.
  • Participant at K vector Foundation.

MOOCs

2016Present

Introduction to Marketing.

The Wharton School of Business

License Certificate Serial: VEV9JE8EVUNE

2016Present

Sales Fundamentals Course.

Udemy & Jobs university

License Certificate Serial: UC-CXHOWOVG

2014Present

SEO Training Course.

Udemy & MOZ Online Course

License Certificate Serial: UC-VUV37QFR

2014Present

Social Media Marketing Course.

HP Learning Initiative for Entrepreneurs

License Certificate Serial: 1331817-66

2014Present

Selling Online Course.

HP Learning Initiative for Entrepreneurs

License Certificate Serial: 1331817-236

2014Present

Customer Relationship Management (CRM) Course.

HP Learning Initiative for Entrepreneurs.

License Certificate Serial: 1331817-423

Skills

Arabic 

Native language (written and spoken).

English

Excellent (written and spoken).

German
Good surfing skills on the Internet
Windows, Word, PowerPoint, Excel and Outlook

PERSONAL INFORMATION

  • Date of Birth : 4th February, 1994
  • Marital Status : Single
  • Gender : Male
  • Nationality : Egyptian
  • Military Status : Temporary Exemption