Hatem Ahmed

  • United Arab Emirates, AE Dubai
Hatem Ahmed

Work History

Work History
Feb 2008 - Apr 2014

IT Manager

Al Islami Foods UAE

Responsibilities:

Responsible for the day to day IT requirements of the company such as user management, trouble shooting, Reporting , Data Analysis ,Chart , help , advice , Maintaining desktop applications, local area networks, IT security and telecommunications

Main achievements :

  • Apply ERP system integrate branches with accounts, Supply chain, and warehouse and HR department.
  • Building and Developing POS system for Al FAROOJ branches in and out UAE, with full access to all POS machines features.

With centralized reporting system with full set of different kind of customized reports, sales analyses, customer analyses, areas analyses and many other different features.

  • Build and Design a complete Delivery Call Centre for more than 32 branches in UAE, 6 in Lebanon, 2 in Libya and 2 in France from developing the software to designing the database and installing the hardware.
  • Apply the project “ over voice IP ” with Avaya Technology Phone System ,From this system we are getting many types of reports, some of are like Agents Summery, Customer details, Call flow chart, Abundant calls, Agents skills report, Also recording all Agents Calling activities with customers
  • Creating Human resources system, this is completely programmed, developed , and managed in-house
  • Creating centralized System connecting all functions of business and departments ,From the branch everyday automatically comes the Data to the Main server, At the end of the day, it automatically emails customized set of reports to a list of emails, Employees Access and Security, Accessing the data center through Web site to access the reporting system from anywhere anytime using user name and password in user friendly UI (User Interface).
  • Apply finger print attenance system
  • Network infrastructure in our Head office as well in branch offices.
  • Automatic backup in 3 Sites
  • Designing a complete network for the company
  • management head office and all braches with connecting all the branches with the management head office.
  • Apply camera system in all branches and absolving by monitor in head office
Feb 2006 - Jan 2008

IT Professional

MISHWAR®GROUP Restaurants LLC Saudi Arabia
  • Installing new Delivery Systems on MISHWAR® Restaurant Branches –9 Branches- ( PAR® System ) and training the team work on this new system.
  • Installing & Maintaining Exchange 2003 server
  • Installing & Maintaining ISA 2004 server
  • Installing & Maintaining servers Active Directory, users & groups, security Policies
  • Installing & Managing domain controllers (user and security policy)
  • Design and installing Restaurants' networks and connecting these networks with the Head Management office's network with VPN Technology

Publishing Online (Web-Based) Mail Server

Jun 2006 - Jan 2008

Desktop and web Applications Senior Developer Freelance

The Consultants Saudi Arabia
  • Developing a web site for the first Saudi Action Movie

( Al-Hawya) using PHP, MySQL and Flash

  • Developing and designing a web site for the Saudi Railways Using ASP and Flash.
  • Developing and designing a web site for the Saudi star Ali Al-Saad using PHP and Flash.
  • Developing and designing a web site for Al-Sudairy co. using ASP and Flash.
  • Developing a multimedia CDs for the following,

      Saudi Education ministry,  Al-Arfaj co.

Developing a software for managing the Prince Mohamed Car allowance for Saudi youth project

May 2005 - Jan 2006

Bayanat Egypt

IT Technical Support
  • Networking infrastructure
  • Cisco Switches
  • IP camera & cctv camera

windows server 2003 & Active Directory Users and Computers

Education

Education
2000 - 2004

Bachelor of Computer

Delta university

Skills

Skills

Camera

IP camera & CCTV Camera

Troubleshooting

Manage and troubleshooting Network ,server , software and associated backup routines. Can evaluate, test, advise, train and support I.T. related projects

Servers

Windows Server MS Exchange - SQL server Administration -Active Directory - Window Administration - VMware - VPN

Photoshop

PHP

MySQL

Java Programmer

ASP.NET

Voice over IP (AVAYA)

SQL Server

MCSE

Visual Basic Dot NET

ERP

Networking

Certifications

Certifications
Oct 2013 - Nov 2013

Java Standard Edition(New Horizon)

Oct 2013 - Nov 2013

Android Development (New Horizon)

Aug 2009 - Sep 2009

SQL Server administration (New Horizon)

Oct 2005 - Dec 2005

Cisco CCNA (New Horizon)

Jun 2005 - Oct 2005

• MCSE (New Horizon)

Sep 2000 - May 2004

• Bachelor of Computer

Professional skills

  • Reporting, planning and budgeting ,Cost ,P/L ,KPI, Inventory, POS , Call Center
  • Can managing a team of over 10 administrative & technical staff.
  • Make Budget and Plan
  • Strengthening the IT infrastructure through to implementing new technologies
  • Performing routine audits of systems and software
  • Having excellent time management, confidentiality & communication skills.
  • Manage and troubleshooting  Network  ,server , software and associated backup routines. Can evaluate, test, advise, train and support I.T. related projects
  • MS Exchange - SQL server Administration -Active Directory - Window Administration - VMware - VPN
  • Maintaining documentation of changes regarding users, functions & systems
  • Writing documentation for ICT procedures, security and disaster recovery
  • Managing the internal & hosted network infrastructure including: firewalls, servers, switches and telephony
  • Excellent communication skills, can work under pressure, dynamic and active.
  • Reporting to the IT Director & Chief Executive
  • Maintenance, Training 

Computer skills

  • MCSE
  • Networking & infrastructure
  • Cisco
  • ERP
  • PAR System & MICROS  System
  • Building and Developing POS system with call center with centralized
  • POS (Hardware  & Software)
  • Voice over IP (Telephone System)
  • ITV
  • IP camera & CCTV Camera
  • Access control 
  • .NET Developing(desktop application - web application ) (VB.net)
  • crystal report
  • Java & Android (Developing)
  • SQL server