• NaserĀ  BNS

Hassan Heikal

Work History

Work History

Customer Service Representative

Jan 2014 - Present
National Bank El
Joined Customer relation management Administration team from: Providing the highest standard of service for responding effectively and independently to CRM operational systems' requests and assuring the coherence with company standards through effective understanding of the business process. My Trainings: Golf branch as a customer service representative for 3 months.

Team Leader

2009 - Nov 2012
Joined 110 customer service till: handling all types of inquiries and complains for the customers to meet customers needs. Joined Siebel Team in as a rotation: giving the know-how to the users and responsible for handling any technical issues. Joined Assist team in 2010 as a rotation: handling agents inquiries and complains through assist hunt. Joined assist team in November 2012 as permanent employee: handling agents inquiries and complains through assist hunt. Team leader for 6 months(Postpaid Segment): Monitor my team quality in order to develop it and confirm that it is according to the quality standards.