Work History

Work History
Jan 2015 - Present

Service Desk

Techies(Private) Limited

247 Techies(Private) Limited, Colombo Senior Team Lead-Service Desk

Handling a team to provide an outstanding experience on customer services and technical skills Training for Team members and guidance. Handling Service Desk Team Lead's reports. Call and Email communications with overseas customers. Handling J-Mark ticketing on behalf 247 Techies SMB Team. Handling sessions and customer of 247 Techies SMB on behalf 247 Techies SMB Team. Over view of qualifications Accomplished and Goal-Orientated Experienced in answering inbound & outbound call Excellent troubleshooting and technical support abilities Experienced in Maintaining Aspect call center system and E-workforce systems Excels in developing and motivating highly focused teams Productivity Improvement Operational Leadership

Feb 2013 - Jan 2015

Service Desk

Techies(Private) Limited

247 Techies(Private) Limited, Colombo — Team Lead-Service

Desk Handling a team to provide an outstanding experience on customer services and technical skills Training for Team members and guidance. Handling reports. Call and Email communications with overseas customers. Handling J-Mark ticketing on behalf 247 Techies SMB Team Handling sessions and customer of 247 Techies SMB on behalf 247 Techies SMB Team

Nov 2012 - Feb 2013

Senior System Support Specialist

Techies(Private) Limited

with 247. 247 Techies(Private) Limited, Colombo — Senior System Support Specialist

Handling customer over the phone and guiding to diagnose the issue and fixing through the remote support. Handling critical session via remote support. Remote desktop support for client computers. Providing an outstanding services to the customer in remote session and over the phone Conversion skills for Marketing side via Tele-Sales. Trained staffs on handing critical sessions, customer service skills. Providing an outstanding services to the customer in remote session and over the phone. Acting as a Tech Lead on Tech Leads absence.

Jan 2012 - Nov 2012

System Support Specialist

Eureka Technology Partners, Colombo

247 Techies(Private) Limited, Colombo — System Support Specialist

Handling customer over the phone and guiding to diagnose the issue and fixing through the remote support. Handling critical session via remote support. Remote desktop support for client computers. Mihlar 2 Providing an outstanding services to the customer in remote session and over the phone. Conversion skills for Marketing side via Tele-Sales. Trained newly appointed staff on handing sessions, customer service skills and telesales Conversion Providing an outstanding services to the customer in remote session and over the phone. Mother Company Eureka Technology Partners exchanged their online Technical support Business & Employees

Jun 2011 - Jan 2012

Technical Support Executive

Eureka Technology Partners, Colombo

— Technical Support Executive

Handling customer over the phone and guiding to diagnose the issue and fixing through the remote support. Remote desktop support for client computers. Conversion skills for Marketing side via Tele-Sales. Providing an outstanding services to the customer in remote session and over the phone.

Sep 2010 - Jun 2011

Call Center Agent

Suntel ltd, Colombo

— Call Center Agent

Handling each and every dealer centers in island wide. Handling all documents sending from dealer request. Handling VIP and SME customer calls and doing back office functions related to VIP and SME customers. Handling WOW technical & VIP technical customer calls. Handling E-mail, Internet Configuration & Troubleshooting. Processing necessary jobs as per customer's request. Doing all the back office part. Overlooking the team on team leader's absence. Trained newly appointed staff on how to use the call center system and its functions. Handing reports.

Feb 2010 - Sep 2010

Customer Retention Agent

Suntel ltd, Colombo
— Customer Retention Agent Recovering Incoming & Outgoing calls disconnected customers. Retaining nonpayment customer the network to connect mode. Overlooking the team on team leader's absence. Trained newly appointed staff on call center functions. Handling reports. I have participated in outbound management training in wild drift program, I got to have more experience about individual work, team work, planning, time management & leadership.

Education

Education
Jan 2010 - Dec 2010

Diploma in Network Administration

Turnkey IT Training - Sri Lanka 

Knowledge and trouble shooting skills in Hardware, Networking and Server Environment.

Sep 2009 - Oct 2010

Diploma in Computerized Accounting

E-Soft

Basic  Knowledge in SAGE, Quickbook, Tally and Peach tree

Apr 1996 - Oct 2009

Higher Education

Royal College

Completed G.C.E Advanced Level -2009