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Hasan Mahmud


Work experience

Jan 2014Present

Convenience Store Clerk

Letsave Franchising Pty Ltd

■ In-Charge of the store POS System, responsible for handling customers’ cash and card purchases;

■ Attending to customers approaching the counter and responding to their queries;

■ Performing tasks related to accounting, inventory, customer services and marketing, as required to manage the store business;

■ Responsible for maintaining and updating the store’s computer database regarding inventory, new stock entry, pricing, discounts, promotions, special offers, product expiration etc.;

■ Keeping record of the products sold on daily basis and forwarding relevant entries in the inventory accounts;

■ Purchasing merchandise to maintain sufficient stock of various products in the store as per demand;

■ Relaying product knowledge to customers and assisting with their shopping;

■ Responsible for the day end process of the store;

■ Shelving stocks and maintaining cleanliness of both shelves and work areas.

Jan 2012Jan 2012

Customer Service Representative

TELSTRA Shop Watergardens

■ Sold over AU$30,000 of Telstra products and services within 1 month of joining the company;

■ Ranked among Top 5% of Sales Representatives;

■ Answered questions about product features and benefits to the Customers;

■ Recommended products to Customers based on Customer specific needs and requirements;

■ Prepared sales order reports;

■ Ensured services were carried out as agreed with the Customers.

Jan 2009Jan 2011

Administrative Assistant

Tribune Architects

■ Provided administrative support and clerical services for this real estate construction company under direct supervision of the company Senior Administration Officer;

■ Provided exceptional administrative support to peers and senior management;

■ Successfully streamlined office processes to increase efficiency and service standards;

■ Ensured company website information is up to date and accurate by regularly updating the company database;

■ Prepared and distributed various documents related to policy, procedures, guidelines and monthly income/expenditure reports;

■ Adeptly handled administrative matters including screening calls, managing calendars, planning meetings, making travel arrangements, event management and organising office for efficiency;

■ Answered telephones promptly and courteously assisting Clients and Employees throughout the organisation.

Jan 2004Jan 2008

Officer - General Banking

Jamuna Bank Ltd.

■ More than 3 years of experience in General Banking and related services;

■ Established good working relationships with Customers with a 95% satisfaction rate among client base;

■ Ranked among Top 3% of the Team Members, regularly meeting and exceeding target KPI’s;

■ Attained approximately AU$130.000 in terms of term deposits on behalf of the Bank;

■ Received numerous letters of recommendation and appreciation from Customers and management;

■ Prepared month-end reports for managers and helped identify and resolve any problem that occurred.


Jan 1999Jan 2004

Bachelor of Business Administration (BBA)

American International University-Bangladesh


Certificate I in Vocational Preparation

Certificate IV in Business Administration


Training & Development
Reporting & Analysis
Records Management
Front to Back Office
Multimedia Presentations
Brand Management
Information Technology
Adobe Creative Suite
Microsoft Office
Social Media
Customer Relations
Customer Service
Office Administration