Hasan Mahmud

HIRE HASAN, GET EVERYTHING DONE!

Work History

Work History
Jan 2014 - Present

Convenience Store Clerk

Letsave Franchising Pty Ltd

■ In-Charge of the store POS System, responsible for handling customers’ cash and card purchases;

■ Attending to customers approaching the counter and responding to their queries;

■ Performing tasks related to accounting, inventory, customer services and marketing, as required to manage the store business;

■ Responsible for maintaining and updating the store’s computer database regarding inventory, new stock entry, pricing, discounts, promotions, special offers, product expiration etc.;

■ Keeping record of the products sold on daily basis and forwarding relevant entries in the inventory accounts;

■ Purchasing merchandise to maintain sufficient stock of various products in the store as per demand;

■ Relaying product knowledge to customers and assisting with their shopping;

■ Responsible for the day end process of the store;

■ Shelving stocks and maintaining cleanliness of both shelves and work areas.

Jan 2012 - Jan 2012

Customer Service Representative

TELSTRA Shop Watergardens

■ Sold over AU$30,000 of Telstra products and services within 1 month of joining the company;

■ Ranked among Top 5% of Sales Representatives;

■ Answered questions about product features and benefits to the Customers;

■ Recommended products to Customers based on Customer specific needs and requirements;

■ Prepared sales order reports;

■ Ensured services were carried out as agreed with the Customers.

Jan 2009 - Jan 2011

Administrative Assistant

Tribune Architects

■ Provided administrative support and clerical services for this real estate construction company under direct supervision of the company Senior Administration Officer;

■ Provided exceptional administrative support to peers and senior management;

■ Successfully streamlined office processes to increase efficiency and service standards;

■ Ensured company website information is up to date and accurate by regularly updating the company database;

■ Prepared and distributed various documents related to policy, procedures, guidelines and monthly income/expenditure reports;

■ Adeptly handled administrative matters including screening calls, managing calendars, planning meetings, making travel arrangements, event management and organising office for efficiency;

■ Answered telephones promptly and courteously assisting Clients and Employees throughout the organisation.

Jan 2004 - Jan 2008

Officer - General Banking

Jamuna Bank Ltd.

■ More than 3 years of experience in General Banking and related services;

■ Established good working relationships with Customers with a 95% satisfaction rate among client base;

■ Ranked among Top 3% of the Team Members, regularly meeting and exceeding target KPI’s;

■ Attained approximately AU$130.000 in terms of term deposits on behalf of the Bank;

■ Received numerous letters of recommendation and appreciation from Customers and management;

■ Prepared month-end reports for managers and helped identify and resolve any problem that occurred.

Education

Education
Jan 1999 - Jan 2004

Bachelor of Business Administration (BBA)

American International University-Bangladesh

Certifications

Certifications

Certificate I in Vocational Preparation

Certificate IV in Business Administration

Skills

Skills

Training & Development

Reporting & Analysis

Records Management

Front to Back Office

Multimedia Presentations

Brand Management

Xara

Information Technology

Multimedia

Adobe Creative Suite

Microsoft Office

Social Media

Customer Relations

Customer Service

Communication

Marketing

Sales

Business

Management

Office Administration