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Harshal Barde

  • Barde Bhawan, Ghat Road, Cotton Market, Nagpur 440018 Maharashtra
  • +919096318866

Client Service Manager


A professional and pro-active manager who always has an upbeat positive attitude and who possesses a successful track record in building and cultivating business critical relationships. An accomplished and fluent communicator with strong investigation, problem-solving and decision-making skills, combined with a pragmatic approach and sound business acumen

Work experience

Apr 2015Present

Deputy Client Service Manager

Yalamanchili Software Exports Ltd

Ensuring client satisfaction with an organization's product or service.
To be the primary point of contact for a client or customer.
Directing and controlling the processing and fulfillment of orders, fielding customer inquiries, and resolving customer complaints.
To streamline business operations, provide product training to customers; discuss technical aspects about a product etc.
Develop customer strategies for performance metrics, escalation management, and communication.
Develop and maintain service delivery plan and strategic account plan.
Currently working on multinational implementation project of Sodexo Prepaid cards.
Traveled to onsite location for gathering initial project requirements.

Assignments : Sodexo Romania - Delivered Complete Prepaid Card Application

                               Sodexo Base -  Base Version for Multiple Implementation

Achievements : Best Client Service Certificate and recognition 

Mar 2014Mar 2015

Business Analyst

BetamonksTechnology Factory Ltd.(Subsidiary of Yalamanchili Software Export Ltd

Working closely with clients to grab requirements and translate into Business Requirement Documents and obtain signed off.
Develop functional specifications, project approvals, SOW, RFC, BRD, DOU, Gap analysis document and other project related documentation within scope of the subject matter of the project.
Meeting with clients to take up the business requirement which involves detail discussion for the project.
Interact with the Client and technical team to ensure that the requirements are remains same.
Producing the functional documents to the technical team and take implementation deadlines.
Expertise in Software Development Life Cycle(SDLC), Requirement Analysis and Elicitation, project tracking, Software delivery management, Stake holder management Interacting and coordinating with vendors.
Post production assistance to the client.

Assignments : Sodexo Austria      - Delivered Complete Prepaid Card Application

                               Sodexo Germany - Delivered Complete Prepaid Card Application 

Dec 2012Feb 2014

Software Engineer

Cleric Technology Ltd

Writing scripts to create tables, views, sequences, synonyms.
Developing PL/SQL procedures, functions, packages, triggers, etc.
Created PL/SQL functions to facilitate business functions and calculations Enforced database integrity using primary keys and foreign keys.
Worked on PL/SQL Cursors, Collections and Set operators.
Monitoring the query performance using explain plans.
Perform code reviews, and facilitate the source code.
Interacting with the testing team very efficiently and resolve their functional and technical queries.
Strong Analytical Skill and gave business demos to the client.
Worked on Supporting and Development projects, delivering the product on time.

Oct 2010Nov 2012

Assistant Manager

Axis Bank

Executing routine functions of various departments, ranging from retail banking to general administration.
Establishing and maintaining healthy business relations with customer, enhancing customer satisfaction matrices by achieving delivery and service quality norms.
Appraising the targeted customers on various products & services of the bank, such as Savings & Current Accounts, Fixed Deposits and Insurance products.
Retaining customers by providing best possible service in terms of immediate response to enquiries, quick execution of orders & by keeping the customers updated.
Coordinating with branches & other banks for clearing operations and other transactions.
Handling various functions such as Real Time Gross Settlement, Electronic Transfer and Electronic Clearing.
ATM reconciliation at day end.
Issuance of debit and credit card




Sinhgad Management Institute - PUNE University

First Division - 63 %


Bachelors in Engineering - Electronics and Telecom

University of Nagpur

First Division - 63 %


Maharashtra State Board

Shivaji Science College

Distinction - 79%


Central Board of Secondary Education

Bhartiya Vidya Bhawan

Distinction - 76.4 %


Client Relations                                                  
Project management
Delivery management 
Analytical and Problem Solving                         
Business Analysis                       
Interpersonal and Communication                      
UAT and Testing                                                


Nov 2015Mar 2016



Project Management Professional Certification - Ongoing

Personal Details: 

Birth Date                :          08-01-1985

                  Nationality               :          Indian

                  Marital Status         :           Married

                  Gender                      :           Male

                  Language Known  :           English, Hindi and Marathi

                  Passport                  :             Yes