Deputy Client Service Manager
Yalamanchili Software Exports Ltd
Ensuring client satisfaction with an organization's product or service.
To be the primary point of contact for a client or customer.
Directing and controlling the processing and fulfillment of orders, fielding customer inquiries, and resolving customer complaints.
To streamline business operations, provide product training to customers; discuss technical aspects about a product etc.
Develop customer strategies for performance metrics, escalation management, and communication.
Develop and maintain service delivery plan and strategic account plan.
Currently working on multinational implementation project of Sodexo Prepaid cards.
Traveled to onsite location for gathering initial project requirements.
Assignments : Sodexo Romania - Delivered Complete Prepaid Card Application
Sodexo Base - Base Version for Multiple Implementation
Achievements : Best Client Service Certificate and recognition