Skills

Skills

Customer Care

Skills: Ability to work well with others at all levels both within and outside your company Ability to write, speak and brief others clearly Ability to remain calm under pressure Ability to gain the trust and respect of senior colleagues Ability to provide creative input to projects Ability to think strategically Negotiating and influencing skills  

Interest

Listening to Music, Meditation, Surfing Net and Food

Work History

Work History
Jun 2006 - Present

Sr. Shift Manager

Pugmarks Interweb Pvt Ltd

HARSHKUMAR

Present:

373,Sector-10,

Panchkula,

Haryana-134113

Mobile:9888050548

Email:kumar.harsh@yahoo.com,harsh200412@yahoo.com

MeantFor:

Lookingforacareerpositioninanindustrywheretherewillbeascopetoworkwithavibrantteamandprofessionalexperienceandexpertisewillberegardedasawealthofanorganization

CareerObjective:

TosecurearewardingassignmenttoleadaCustomerCareteamtoitsnextlevelthroughskillfulmanagementandbymotivating,trainingandsupportingtheteamtoachievehigherstandardsofperformance.

Summary:

Aresultorientedprofessionalwith8+yearsofexperienceinCorporateCommunicationincludingCustomerService,OperationManagement,ProcessImprovementandPeopleManagement.

PresentlyassociatedwithPugmarksInterwebPvtLtd,ChandigarhasaSeniorShiftManager.Anexceptionallywell-organizedleaderwithatrackrecordthatdemonstratesselfmotivation,creativityandinitiativestoachievebothpersonalandcorporategoals.

TotalExperience(Total:8+Years):

………………………………………………………………………………………………………………………………

SeniorShiftManager

PugmarksInterwebPvt.Ltd,Chandigarh

Pugmarksisamultifacetedcompanythatprovidesonlineservicesinthreemainspheres-ManagedHosting,E-BusinessSolutionsandWebServices

June2006Present(6+years)

  • Supervise the Customer Care Team in the organization

  • Develop, execute and evaluate communications strategies

  • Ensuring effective two-way internal communications

  • Planning proactive communications

  • Leading public relations, including customer services

  • Playing a key role in issue management and planning

  • Producing high quality information service

  • Monitor Team performance and activity

  • Conducting Trainings for Transition Batches

  • Quality Management as well as Service Delivery Systems

  • Real-Time Data maintenance

  • Evaluating Performance

  • Process Improvement

  • Demonstrated ability to manage multiple deadlines and task

  • Responsible for development as well as continuous improvement for the entire team

  • Recognize the client requirements to ensure maximum customer satisfaction.

………………………………………………………………………………………………………………………………

Sr.CustomerSupportExecutive

ExcelCallnetPvt.Ltd,Chandigarh

ExcelCallnetisanewgeneration,internetbased,outsourcedprocessingcompanythatprovidesquickuseandcustomsolutionsfocusedonvoiceanddataprocessingservices.

March2004-May2006(2yearsand2months)

  • Voiceprocessingservices(scriptbased)

  • HandlingInbound/OutboundCampaigns(US,UK)

  • TechnicalSupport/Helpdesk

  • Salesandorderfulfillment

  • Billingqueries

………………………………………………………………………………………………………………………………

CustomerSupportExecutive

E3RInternationalCallCentre

E3RisanInternationalCallCentreprovidingservicestoUSA,UK&Australianclients.

December2003-Feb2004(3months)

………………………………………………………………………………………………………………………………

Certification:

DiplomainAdvancedSoftwareTechnologies(DAST)

Education:

B.SC.fromAgraUniversity,1995

10+2fromKendriyaVidayalaAgra,1992

HighSchoolfromKendriyaVidayalaAgra,1990

Skills:

AbilitytoworkwellwithothersatalllevelsbothwithinandoutsideyourcompanyAbilitytowrite,speakandbriefothersclearlyAbilitytoremaincalmunderpressureAbilitytogainthetrustandrespectofseniorcolleaguesAbilitytoprovidecreativeinputtoprojectsAbilitytothinkstrategicallyNegotiatingandinfluencingskills

Achievement:

Consistentperformancedespitefacingoddsituations

Garneredvaluableknowledgeateverystageofprofessionallife

Goal:

Becomeanassetofacompany.

Deliverbetterquality.

Strength:Customer Orientation, Driving Change, Planning & Execution

Weakness: Compromising with working hour for generating desired result

Interests:Listening to Music, Meditation, Surfing Net and Food

SelfPhoto:Willbeprovidedifcalledfor

References:Willbefurnishedonrequest

PersonalInformation:

………………………………………………………

FathersName:R.K.Verma

DateofBirth:Feb02,1974

Nationality:Indian

MaritalStatus:Married

LinguisticProficiency:English,Punjabi,Hindi

………………………………………………………

Declaration:

Ideclarethattheabovefactsgivenbymearetruetothebestofmyknowledgeandbelief.

(HarshKumar)

Place:Panchkula

Date:

Certifications

Certifications
Oct 1999 - Nov 2000

Diploma In Advance Software Technology

CMC India