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Work experience

Nov 2005Jun 2009

Senior Technical Writer

Wrote telecommunications software user guides, software release notices, and help systems.Wrote process narratives and control activities and participated in a Sarbanes-Oxley audit.

Feb 2005Nov 2005

Senior System Documentation Analyst

Pacific Life
* Served as content administrator for a division-wide content management system for Annuities software documentation. * Participated in Sarbanes-Oxley and Business Continuity and Disaster Recovery Planning efforts. * Designed flow charts to document change control process for several departments. * Used Information Mapping concept to write training manuals for business analysts.

Senior Technical Writer

* Wrote and designed help, job aid quick reference cards, training guides, user manuals, guided tours, internal newsletters, web sites, and flow charts for pharmaceutical distribution software. * Re-created company-wide AS/400 help system after a six-year gap of help maintenance.

Senior Technical Writer

State Of The Art
Wrote DOX, XENIX, and UNIX user manuals for accounting software.




California State University-Fullerton
Completed paid internship at Yorba Linda Chamber of Commerce during senior year of college. Graduated with high honors.


Karalee Dickerson

Karalee was my manager in the Documentation department at VoltDelta Resources.

Software User Guide


Deadline-driven, customer-focused Senior Documentation Analyst with extensive software documentation experience on multiple platforms, including the web, desktop, Macintosh, Palm, midrange, and mainframe. *Delivering quality, timely documentation since 1989.*

Positioning Statement

I am a customer-focused and deadline-driven senior technical writer with extensive software documentation experience. My strengths include my user-friendly approach, my ability to learn quickly, and my ability to communicate effectively with developers, marketing professionals, and management. I have written online help, software release notices, user manuals, quick reference cards, web site content, and multimedia presentations on multiple platforms, including the Internet, Windows, Macintosh, handheld, midrange, and mainframe for a wide variety of audiences, from novice to system administrator.