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Experienced entrepreneur, systems architect, application developer, statistician and designer with a 35 year track record of satisfying clients. Harold has applied his unique background in engineering, technology and Commitment Based Management to significantly improve business performance through decreased costs, cycle time and non-conformances.

Successfully implemented custom eLearning tools for a student / teacher population in excess of 750,000 utilizing SharePoint 2010. Detailed experience in Open Source project Microsoft SharePoint Learning Kit (SLK) and Course Manager.

Agile, E-Learning, Commitment Management, Systems Architecture, Systems Design, Systems Integration, Software Development and Integration, SharePoint, MOSS 2007, Web Parts, Microsoft Office Tools and Automation particularly integration of Web, SharePoint, Outlook and SQL.

Work experience

Jan 1985Present


Supply business vision, process design, software development and integration consulting services to clientele. Utilize industry standard tools and techniques in designing and building solutions to client concnerns and problems. Used a broad range of tools, techniques and technologies to produce satisfied clients.

Key Development Accomplishments:

  • Created a system for managing commitments and keeping them clear and visible. Architected, designed and delivered a set of tools to define, track and manage commitments via e-mail and deliver Web-based status and analytics.
  • Created a production facility capacity planning / visualization tool coupled with manpower planning for a biomedical antibody manufacturer. Removed 85% of their planning time.
  • Innovated a unique graphical display system to provide "at a glance" status of commitments, individually as well as project level rollups. Reduced status assessment from days to instant..
  • Installed the Commitment Manager System within an Irish telecom firm and reduced time to react to customer trouble calls from days to hours!
  • Wells Fargo San Francisco / Minnesota: Designed and implemented a set of tools to identify transactions and extract operational metrics into a set of recurrent reports, providing disbursement manager and team members an accurate picture of performance over time. Integrated tools with existing systems to extract data for cycle time, transaction identity and amounts for performance metrics. Created process and tools to prepare daily performance metrics to provide call center managers to support proactive intervention in customer issues.
  • Medici Partners: Developed a business portal and dashboards for the companies mortgage industry clientele.

Environment:  Sharepoint, MS Outlook, Visual Basic, MS Access, SQL Server, MS Exchange, IIS, HTML, MS Excel

Key Business Process Reengineering Accomplishments:

  • Beckett Associates: Instrumental in redesign of a service delivery process, improving Marketing, Sales, Procurement, Manufacturing & Merchandising.
  • Wells Fargo San Francisco: Revamped loan reserves servicing process handling thousands of property loans and interfacing with 4 different company groups. Slashed cycle time for handling a disbursement from an average of 17 days to 5 days (80% of transactions) in just 3 months. Reduced number of items missing something from 50% to 10%.
  • Helped customer identify a candidate process and convened an internal process improvement team to participate in As-Is/To-Be designs and champion the new process implementation.
  • Led development of As-Is process documentation and process analytics (baseline & ongoing performance measures), including cycle times and process opportunity/waste/costs associated with the As-Is process.
  • Played a major role in the creation of To-Be process definition model and with pilot implementation of a new process design.
  • - Identified and eliminated non value added processes, reducing costs.
  • - Coached team members, captured/monitored new process metrics, produced comparative analytics and reported results to stakeholders.

Co-created technology recommendations for next phase process support as well as expansion to other processes within the organization.


Chief Architect

Vision Consulting

Directed technology architecture, design and implementation for process design offers within the automotive and financial industries.

Key Accomplishments:

  • General Motors: Led the reengineering of a component procurement process spanning a 5-year time period and 10,000+ component parts from 100+ vendors. Revamped employee provisioning process in the PowerTrain division, by documenting the As-Is process and designing a new To-Be process definition using Flores/Winograd methodology.
  • ESAT/BT: Influential in process improvements achieving a minimum of 33% reduction in order lead time, while simultaneously lowering non-conforming orders by 75%. Process slashed costs and increased revenue due to quicker delivery to their largest circuit order population.
  • Implemented a customized commitment management system to track new circuit orders, lauded by management for "providing order and clarity to our communications".
Jan 1998Mar 2001



Managed a profitable company delivering world-class collaborative solutions to clients on MS Exchange and Outlook platforms.  Built, assembled and mentored a high-performance team in completing large-scale projects.

Key Accomplishments:

  • Pfizer: Championed, secured buy-in, and architected and designed a sales force automation system. Received personal design award from Microsoft for delivering a knowledge management system built solely on the MS product line, integrating Exchange, Outlook, Web (IIS) and Search (Site Server) tools.
  • Award for the best collaborative application designed to replace a failed Lotus Notes application, the subject of a Microsoft White Paper.
  • Noted speaker at Microsoft conferences such as Bizapps, TechEd and MEC.

Senior Technologist

The Computer Group

Led teams in the design and integration of Microsoft products, including Windows NT Workstation/Server, Exchange, Outlook, SNA Server, IIS and SQL Server.

Key Accomplishments:

  • Produced co-existence software systems to support client e-mail migrations.
  • Requested to speak at Microsoft MEC.


Atlanta Technologies, Inc.

Co-founded a successful systems integration company delivering Microsoft, Novell and Banyan/Vines LAN/WANs to clients ranging from 10 to 50,000 users

Key Accomplishments:

  • Attracted and maintained a large number of satisfied clients.
  • Designed and implemented networks and e-mail systems with 50+ servers and 5000+ nodes over mixed media (fiber, TP, coax and broadband).
  • US Army: Planned and developed a software-based packet router for a proprietary network protocol.
  • G.D. Searle: Delivered an MS-based desktop video teleconference system.

Director R&D

Cox Cable Communications

Project Leader

The Southern Company


Sep 1970Jun 1971


Georgia Institute of Technology
Sep 1966Jun 1970


Georgia Institute of Technology
National Merit Scholarship


The McCallie School



DotNet Developer
Actively engaged in designing and developing DotNet applications. Current focus is in the Microsoft SharePoint arena.
Trainer / Educator
Training and Education have been an integral and important component during my career. I consider education of my development teams, peers as well as clients to be one of the most important and critical deliverables in any project or engagement.