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Profile Summary

Management Professional with over 10 years of performance driven and progressive experience in Operations & Team Management, Cloud Applications Implementation such as Concur Expense Management, SRM, Customer Service, Project Management, Accounts Payable and certified Agile Scrum Master & ITIL V3 Foundation.

Results include:

  • Prudent, disciplined and self-motivated with excellent interpersonal, communication & organizational skills with proven abilities in team management with the ability to inspire staff across the organization to explore and adopt Stakeholder and Relationship Management.
  • Successfully set -up the Corporate Systems Team at Bangalore Shared Service Office, the team consisted of Concur (Cloud Application) Expense Support & Implementation Team, Concur Audit Management Team and Cash Management Team.
  • Implemented Cloud Applications such as Concur Expense Tool, SRM Tool ServiceNow, while working with Thomson Reuters, Concur Technology & IMI CCI.
  • Played pivotal role within the Accounts Payable Transition team which traveled to London by implementing processes in line with the pre-set guidelines by which completing the transition one month early than the agreed timeline.
  • Part of the Project team which planned and delivered Fujitsu Plan X Network transition – the scope of the project was to transition the third-party services handled by Fujitsu back to Thomson Reuters by which saving USD 300 – 400 Million.
  • Part of the Project Team which was entrusted for timely and error free processing of outstanding invoices ($1M) due to data migration to new ERP.
  • Awarded Bronze Award for the successful implementation of Telepresence Unit in Thomson Reuters Dubai office before the agreed timeline by which saving the organization USD 275,000.00.
  • Awarded Best CSR award on 2 occasions for delivering highest quality of Customer Service and resolving highest number queries within the team while working with Accounts Payable Team in Thomson Reuters.
  • Played a pivotal role in the SAP integration Project team.
  • Successfully Developed and Implemented Agile based Project Delivery Framework for Business and Analytics Business Unit in ANZ Bank.
  • Worked in International Locations like London, Birmingham

Skills

Customer Service & Stake Holder Management
Operations & Team Management
Concur Expense Tool Implementation
Accounts Payable & Expense Process Management
Training
Project Management & PMO

Work experience

Jul 2017Present

PMO Manager(Contract), Deployed at Dell International Services

Experis IT Ltd
  • Accountable for IT Environment Demand Management which include Service Front End management, IT Environment Vetting and Approvals, Enforcing process principles & Technology guardrails.
  • Establish a PMO from scratch and provide leadership to project team
  • Accountable for developing IT Environment Strategy, Coordinate Project Delivery pertaining IT environment & Project instances support.
  • Accountable for maintaining project pipeline, maintain & develop process and project related documents, reduce IT Environment footprint
  • Oversee projects simultaneously with final accountability for the deliverable, client satisfaction, schedule management & requirement management and ensuring the team meets CSAT Scores.
  • Manage and Maintain the integrity of path to production environment which included planning and coordinating quarterly refresh and Support refresh related activities.
  • Accountable for coordinating Production Server patching, change or upgrade in network devices and close security vulnerability.
  • Accountable for IT Environment Process Improvement

Publish Weekly and Monthly SLA dashboards for management review to address any gaps in performance & manage the functions and operations relating to budgeting and savings initiative

Jan 2016Mar 2017

Manager - Corporate Systems

IMI CCI

 

  • Strategized, Planned and setup Global Concur Expense Support Operations, Global Concur Expense Audit Operations and Global Cash Management Operations.
  • Involved in Global Implementation Project of Concur Expense Tool which helped the organization to move from Manual Expense Claim to Electronic Expense Claim
  • Developed & Implemented Intranet Support Process for Global users & Global IT Leaver’s Program.
  • Managed a team of 10 members which included setting up goals, development plans, performance reviews and all operational activities
  • Involved in the ServiceNow Implementation Project which includes working closely with the IT operations team and monitor all requests coming through ServiceNow tool and the resolution time.
  • Streamlined Box Account License management process
  • Conducting 1:1 session for Team Members also making provisions for appraisal for team members
  • Coaching and mentoring people with mixed abilities and implementing succession plan, delivering Induction & Process Training
  • Publish Weekly and Monthly SLA dashboards for management review to address any gaps in performance & manage the functions and operations relating to budgeting and savings initiative.
  • Audit all cash funding and user account creation requests and monitor employee expense claims which are above the allowed limit.
March 2015December 2015

Service Delivery Manager (Contract), Deployed at ANZ Bank

Quess Corp
  • Accountable for the management & delivery of Agile Projects run within Reporting and Analytics business unit with complete ownership and agreed SLA's, as well as maintaining Project Library and standardized artifacts and templates used during the project as part of continuous improvements.
  • Monitoring project risks and scope creep to identify potential problems and proactively identifying solutions to address them in advance.
  • Escalating promptly any issues that may impact the Project.
  • Publish weekly dashboards and project status for Reporting & Analytics Management Team.
  • Oversaw several Agile projects simultaneously with final accountability for the deliverable, client satisfaction, schedule management & requirement management and ensuring the team meets CSAT Scores.
  • Successfully Developed and Implemented Created Project Delivery Framework based on Agile methodology.
  • Manage all aspects of Project Delivery and PMO activity such as Reporting, Resource Allocation, Organizing Meetings, Vendor Management and Daily Forums for Reporting & Analytics Business Unit, MIS and Business Improvement Team
April 2014March 2015

Implementation Project Manager

Concur Technology
  • Proficient in Configuration and Support & Maintenance of Concur Expense Management Tool with complete ownership and agreed SLA's and meeting pre-defined CSAT Scores.
  • Conceptualize and design solutions for complex requirements as well as responsible for Implementing Concur Expense management tool for Clients across global locations by Preparing strategic management plans, Stage Plan, gathering client requirement, Site creation, highlight reports, risk logs, requests for change Implementation, testing, Expense & Corporate Card Admin related training, roll out of site to users.
  • Managing client expectations by ensuring the delivery of the highest quality service.
  • Working with the client to get their Corporate card automated data feed setup, assigning cards to the user profile, resolve credit card sync issues.
  • Publish Weekly project status reports and maintain Project Library & standardized artifacts and templates used during the project as part of continuous improvement.
Nov 2016April 2014

Thomson Reuters

AS PROJECT COORDINATOR - Jan 2013 – Apr 2014

  • Lead and deliver Medium and Small IT & Non-IT Projects for customers in EMEA and US regions
  • Responsible for assisting Project Managers, Senior Project Managers & Program Managers with Project Timeline preparations, Procurement, Project Documentation and Resource hiring
  • Develop project schedules in MS Project, Reporting, Budget Tracking, share point update, track all Pipeline project, Travel request related to projects.
  • Supervise and spearhead change control procedure gaining agreement for revisions to the project from project stakeholders as well as verified all invoices presented for respective Projects based on the PR created and Responsible for ensuring all Technology items ordered via Catalogues in SRM
  • Validate all invoices received from vendors for duplicate and fraudulent invoices and coordinate with Payment team to release payment for outstanding Invoice pertaining to open project.
  • Accountable for meeting CSAT scores & ITIL process definitions and implementation.
  • Publish Weekly project wise delivery status reports

AS BUSINESS PROCESS ANALYST - Feb 2011 – Jan 2013

  • Budget Allocation (Capex & Opex) for all the internal services departments and track expenses through spending Analysis report.
  • Make sure all costs forecast is completed and actual are tracked to enable accurate run rate reporting and subsequent years forecast to be produced and notify the Vendor Managers/Line Managers on Maintenance Contract Renewals/Contractor Renewals 3 months in advance.
  • Raising PO's as per Internal Service team business requirement and make sure that amount of purchase is not exceeding the budgeted value and validation of service charges against budget/contract and processing & Verification of all invoices presented to Internal Services against PO created.
  • Validate all invoices received from vendors to identify duplicate & fraudulent invoices and coordinate with Payment team to release payment for outstanding Invoice pertaining to open project.
  • Ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved service.
  • Prepare the variance report on a monthly basis and explain the spending trend on the CAPEX & OPEX expenditure and Generate monthly vendor utilization report Ad Hoc Charge Analysis – project impacting, project spend and business unit spend.
  • Setting out quality standards for various operational areas, ensuring a high-quality customer experience while adhering to the SLA’s and work processes.
  • Acted as Customer Service Team Lead as needed to assist the new employee with process and item questions.
  • Setting out quality standards for various operational areas, ensuring a high-quality customer experience while adhering to the SLA’s and work processes.

AS PROCESS DEVELOPER, Accounts Payable - Nov 2006 – Jan 2011

  • Managed daily A/P processes, Email, Telephone queries from Vendors, Auditing, AP Close & Employee Expense Queries and Served as the Acting Team Lead for a team of 10 AP Specialists & train new members in the team and prepare them for production.
  • Supervise processing of invoices are within the agreed SLA’s Audit invoices processed by team members to avoid duplication and detect fraudulent invoices and ensure adherence to corporate accounting and SOX standards by taking ownership from an operations perspective.
  • Involved in Global Implementation of Cloud applications such as Concur Expense Tool, SRM Procurement Tool
  • Played a significant role in Accounts Payable Transition and SAP Integration project, the team traveled to London & Hyderabad for onsite.
  • Part of the Project Team which was entrusted for timely and error free processing of outstanding invoices ($1M) due to migration to new ERP.
  • Training end users on Cloud Applications Concur Expense Management and SRM Procurement tool and Team Member induction and Process Training

 

Education

July 2010September 2011

M.B.A, General Management

United Business Institutes

Executive Post Graduate Program, delivered in Bangalore, India 

Certifications

Prince 2 Practitioner,                                          Sep 2012 – Sep 2017

ITIL V3 Foundation,                                           Jan 2011

Personal Details

Nationality:                              Indian

Date of Birth:                           Jun 13, 1978

Passport Number:                   H3024106

Languages Known:                 English, Hindi, Kannada, Tamil & Malayalam

 

References: Available on request   

 

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