Harish B Seshadri

  • Bangalore

Business Excellence Analyst

Summary

 Over 8 years  of experience in IT industry with fairly good record of involvement, leadership, flexibility and adaptability as a reliable resource and a valued team member, willingness to perform for organisation and self. Implementing and delivering quality service, Extensive subject matter expertise in application of Network & Security of LAN with ITIL methodologies to meet customer business requirements. Currently working as Senior Business Excellence Analyst  for operations team in Unisys.

Objective

Challenging position in which acquired expertise, creative talents and commitment to excellence will

have valuable application.

Personal Details

Father's Name  :  B. K Seshadri

Nationality          :  Indian

Date of Birth      :  15-06-1982

Marital Status    :  Married

Summary

5 + years of experience in IT industry with fairly good record of involvement, leadership, flexibility, adaptability as a reliable resource and a valued team member, willingness to perform for organisation and self.  Implementing and delivering quality service, Extensive subject matter expertise in application of Network & Security of LAN  with ITIL methodologies to meet customer business requirements. 

5+ years of experience in Unisys Network operation center working with Cisco LAN management - Switching / Routing / wireless / wifi  & Troubleshooting.

which includes :

3+ years of experience in Cisco Voice - working with CISCO call manager, Unity managers. voice gateways.

3+ years of experience in voice management with  PABX  for Alcatel lucent

2 + years of experience in windows servers/ client machine installation, application troubleshooting , backup and restoration  and client machine troubleshooting.

Experience in working with ITSM 6X,7X, Service center, HPOVO

Work History

Work History
Apr 2008 - Present

Enterprise System Specialist - Analyst 2

Unisys Global Services India Pvt, LTD

Network & Security Management for LAN environment for Cisco Network Environment.

Client : Sheraton Groups of Hotels (  Till December 2008 )

Responsibility :

  • Providing level 1 and level 2 support like Managing Switches, Routers, IP3servers(DHCP servers) and End-user troubleshooting.
  • Proactively monitoring network and avoiding future down times by effectively volunteering communication with client and recommending changes for improvement. 
  • Driving the efficiency and effectiveness of the incident management bound by SLA. 
  • Volunteering for internal training and documentation.
  •  Executing scheduled and  unscheduled changes by initializing  changes as per Change management and CAB approvals.
  •  Providing security measures by monitoring Switchport and ACL. 
  •  Working with cisco CPE and In-room connect devices.
  •  Representing NOC meetings  

Client : CIBA ( Chemical Industries Basel )( From 2009 JAN till September 2009)

Responsibility :  

  •  Managing level 2 support of Switching and Routing for CISCO devices.
  • providing Level-2 support for LAN-management including various vendor devices like CISCO, HP, Nortel .
  • Network monitoring for switches, Routes, Wireless controllers, Access points, DHCP servers, DNS servers and WAES servers, VPN connectivity. 
  • Isolation of issue by effectively communicating issue with client and providing resolution within stipulated time frame and meeting critical SLA'S.
  •  Providing backup and restoration during Infrastructure changes.
  •  Initiating Changes and completing the change task as necessary for improvements.
  •  Involved in successful transition of monitoring tool from HP Overview to BMC REMEDY ITSM 7.1

Client : STMicroelectronics ( from 2009 September till date.) 

Responsibility :

  •   Managing and Maintaining smooth operations by ensuring all critical deadlines are met by team at all time for Cisco Network data and Cisco  IP Voice incidents and IMAC requests.
  •   Managing LAN - switching / Routing 
  •   Managing Cisco Voice - working with Cisco CCM , PABX , voice Gateways.
  •   Represent Weekly & Monthly report  and progress to clients and stakeholders.
  •   Preparing statistics and management reports for client presentations.
  •  Reviewing and auditing the process. 
  •  Proposing and initiating Change-Requests. 
  •  Responsible for organizing team development process such as Training and development activities. 
  •  Ensuring that staffing and skill levels are maintained throughout operationalhours by managing shift staffing schedules, etc..
  •  Single point of contact for handling escalation effectively and proposing resolutions efficiently. 
  •  Arranging staff training and awareness sessions on demand by clients and stakeholders. 
  •  Working with HR team by conducting Fun activities off-working hours  on weekly and monthly basis  representing organization work culture to individuals and bring about improvements in work environment by inspiring employees to work in a better environment as per the interestof both employees and organization. 
Mar 2006 - Oct 2006

Technical Support Officer

Convergys India Pvt Ltd

Technical support for Microsoft Technologies 

Client: Microsoft

Responsibilities:

Providing the level 1 support to the Microsoft end users on Microsft Windows XP

operating system.

Managing and supporting user for various application support, network support and user profile support, working as technical support engineer responsible for  providing timely resolution to the user issues relating to application,  network , user configuration issues, virus and security issues,  and identifying hardware issues based on SLA defined by microsoft.

Interaction with a high quality communication skills and providing excellent satisfaction and technical resolution to the user over voice ( Telephonic ).

Aug 2002 - Sep 2003

Lab Instructor

Nadgir Polytechnic

Worked as Senior Lab instructor for final year diploma students.

 Responsibility involved  :

  •  Teaching programs and logic and practical knowledge about programming languages.
  •  Demonstrating execution and flow of logic.
  •  Debugging and guiding enhanced programming.
  •  Guiding students for project work and helping resolve challenging logic.

Education

Education
Oct 2003 - Jan 2012

Bachelor of Engineering

Bangalore Institute of Technology
Jun 1999 - Dec 2002

Diploma, Computer Science & Engineering

Nadgir Polytechnic Bangalore

Skills

Skills

Operating system & Hardware Assembly

OS installation  Application support for troubleshooting interfacing and operational issues. Implementing and conducting administration of resources.  Manage, Monitor and Troubleshoot hardware devices and drivers. Configuring and troubleshooting the Desktop Environment. Implementing, managing and troubleshooting network protocol and services.

Networking

CCNA Certified Trained on CCNA Voice Attended ASA 6500 training  

Certifications

Certifications

ITIL V3

EXIN

CCNA

cisco