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Career Aspirations

                I am Passionate about my work and really enjoy leading a highly productive team working together to achieve success with 16+ years experience in IT Industry. I aim to delight customer by delivering an outstanding experience and achieving excellent results for the company and ultimately the wider community. I am always looking to raise the bar and thrive a strategic discussion that will take the team and the individuals within to the next level.

Summary

  • Having 16+ years of experience in analysis, design, develop, manage and implementation of large IT Systems and Network infrastructure.
  • Having 7+ years of Program/Project management experience and 2 years of UK work experience in Onsite Customer facing roles.
  • Managed Projects/Programs and having team size of 30+ resources.
  • Proficient with Onsite and Offshore delivery model and methodology.
  • Ability to execute complex projects/programs on time and within budget.
  • Possess strong client facing skills and delivery focused and Proficient in managing multiple cross-functional teams/projects.
  • Outstanding leadership skills along with strong inter personal skills, verbal and Written communication skills

Work History

Jun 2011Present

Service Delivery Manager

IBM India Pvt Ltd

Work location Bangalore India

Key Role is to Build a strong relationship with business partners to determine business needs, link with vendors and internal teams to provide the desired services within schedule and of desired quality.To see the service level agreements in connection to the contracted services are maintained and achieved but at the same time maintaining the quality of the services delivered and at the same time meeting client expectations, if not exceed them. A Effectively monitoring, controlling and supporting a wide range of delivery services thus ensuring the fact that all the procedures and methodologies are followed to the core. Acts as the point of contact for business partners for changes, escalations and link with internal teams to create action plans to deliver solutions. Understand overall business direction and proactively identify service delivery actions to meet business partner needs. Review client service, service improvements, performance and overall quality of the business process. Preparation of Approach note, Proposals, Presentation for new opportunities Resource Management.

Nov 2008Jun 2011

Sr. Infrastructure Management Analyst

Affiliated Computer Services

Work location Bangalore India

Worked as part of Design and Architecture team, performed role to stabilize and manage the client infrastructure environment & provide Technical assistance to L3 and L4 support Engineers. An added role is to manage team members located at different geographical locations globally. Understand the Current infrastructure setup of different client, based on the issues provide better solution to improve the performance of the servers in the Data Center. Continuous analysis and evaluation of the current set up and identifying the areas of improvement Monthly Feedback review with the Client Account Managers.

Apr 2007Nov 2008

IT Manager and Sr Support Engineer for UK Process

Primus Telecommunication Private Ltd

Deputed by Ionidea infotec Private Limited.,

Work location London, UK and Gurgaon India.

The position is a lead role responsible for the day-to-day ongoing support and development of the European Citrix, Vmware & billing processes consisting of mostly MS Sql servers. The position is also about the IT strategic steering committee & provides a senior resource for the AD infrastructure. As one of the most senior engineers the position includes delegation of tasks to level 1&2 engineers as well as training & mentoring at Primus Telecommunication Private Ltd., UK. Monitoring day-to-day administration of the European Billing system. Includes interpreting log files and doing diagnostic testing when required. Ensure that all access and utilization of all systems is appropriate, effective and complies to IT security policies and procedures. Provide level 3 support as requested from Europe Helpdesk for all of Primus internal customers in the form of Remedy requests. Performance target 98% of all requests to be completed within the SLA Designing and implementing enhancements to continually improve the billing process, Citrix & Vmware effectiveness, efficiency and security.

Key Projects

Migration of Citrix Presentation Server 4.0v to 4.5v. New Vmware environment setup with Esx Server 3.5v. Migration of MS SQL 6.5v, 7.0v to 2000 and 2005 based on application compatibility. Migration of all websites to IIS 6.0v. Advent Opmanager-For Monitoring Server's and Networks NetVault-For file & system state Backup. Idera SQLSafe-For SQL Database Backup.

Aug 2005Apr 2007

Network Administrator

Everest Management Software Pvt. Ltd.

Work location Bangalore India

This Position was to manage and maintain key critical infrastructure services like Active Directory Management. Group policy management,DNS, DHCP, WINS Maintain the stability of all W2K3 active directory servers, W2K3 exchange servers, application servers, core systems support, Systems Disaster recovery plans, Backups on all System Admin hardware. WSUS Administration Installed and managed Live Communication Server Standard Edition 2005. Microsoft Share Point installation and administration Installing, Configuring and Administering Microsoft Windows 2000, 2003 Server. Installing, Configuring and Managing Microsoft Exchange Server 2003. Implementing and Administering a Microsoft Windows 2000, 2003 Network Infrastructure. Implementing and Administering a Microsoft Windows 2000 Directory Services Infrastructure. Implementing and performing Differential daily backup, full weekly backup and full monthly backup. Monitoring production backup environment and restoration of tape backups and recovery of lost data. Using VERITIES BACKUP EXEC 10. 0d software. Network monitoring and Trouble shooting tools like nagios, mrtg, etc. Some working experience with Linux in installing software(Make, rpm, BSD ports) and writing shell scripts. Installation and administration of MS Virtual Server 2005, VMWare for software development team. Responsible for configuring & managing Cisco Routers 3000 & 2800 series. Responsible for configuring & managing Cisco Switches 2950 & 3750 series. Responsible for managing Cisco PIX Firewall 515E & ASA5510 by creating Access-list & enabling VPN connectivity for the Everest customers. Responsible for Monitoring all IPLC link & generate reports at every Month end. Diagnosing and resolving network problems. Managed & Configured Mitel Controller 3300 & ACD Server for VOIP Call distribution. Responsible for Software License Management & keep track of all Hardware Assets.

Jan 2004Aug 2005

IT Engineer

Hewlett-Packard Global e Business Operations Pvt. Ltd.

Deputed by Elogic Technologies Pvt. Ltd,

Work location Bangalore India

The role was to provide First level support for Server related problems within the site and support for hardware troubleshooting of the server's. Key role played in setting up of Core Data Center for Hewlett-Packard Campus in Bangalore catering to Core Server Infrastructure to entire Hewlett-Packard offices in India. This project work includes Installation, setting up and initial configuration of all Core Infrastructure Server's, Setup connectivity to Core Network and Level 1 troubleshooting. Involved in setting up of Core Data Center for Hewlett-Packard Campus Bangalore catering to core server Infrastructure to entire Hewlett-Packard offices in India. This project work includes Installation, setting up and initial configuration of all Core Infrastructure Server's, Setup connectivity to Core Network. Responsible for managing shared folder permissions and security. Installation, Hardware Administration & Configuration management of HP Net Servers, Compaq & HP Proliant Servers(DL580 G2/G3, DL380 G4). Providing L1 support for Network related problems within the site. Part of team responsible for implementing Internal Network related Trade projects for Hewlett-Packard Managed Services(Procter & Gamble, Gillette & Nestle). Responsibility includes monitoring the WAN Links(IPLC, Domestic & Co)-ordination with service providers. Support includes Configuring(Cisco routers[3700, 6500], HP Procurve Switches[4108gl/2524]) for upcoming sites & trade customers. Part of team responsible for implementing Internal Network related projects for Hewlett-Packard Managed Services. Additional responsibilities include troubleshooting of Voice network problems.

Aug 2000Dec 2003

Team Member

SLK Software Pvt. Ltd.

Work location Bangalore India

Initially started career in GIS(Geographical Information System) an US Based project with a team member of 12 & later on process started personally handling and troubleshooting the desktop related issues raised on day-to-day activity while supporting other projects. Installed and implemented Windows 2000 Network in a network of 100 + nodes. Installed and Configured TCP/IP Installed and Configured Network Printers Installed and Configured Software on Workstations. Providing technical support for users on Windows 98, Windows NT, Windows 2000 Professional and Windows 2000 Server in the site Configuration of Mail Clients like Microsoft Outlook and Outlook Express Worked on Remote control software(Terminal Services, Citrix and PC Anywhere) Day to Day Helpdesk activities Installed and Configured DHCP Server in the Network Scheduling Backups(Backing up of data on DAT Drives) Installation and up gradation of Hardware and Software Responsible for complete configuration and setting up of new computers for users Configuring DHCP, DNS and WINS Worked in a Fast Ethernet Network with 2 leased lines(1 Mbps and 512 Kbps)

Training and Certification

  • Project Management Professional
  • Microsoft Certified Technology Specialist ID – 3038788
  • CITRIX Certified Administrator ID – CTX290053
  • Cisco Certified Network Associate (CCNA) ID - CSCO10915652
  • VmWare Certified Professional - VMWare ESX 4.0TRANSHAM in London.
  • Cisco Secure Pix Firewall Administration - Top Gun technologies, Bangalore.
  • IBM ITIL V3 certified

Education

Executive MBA in System Management

Kuvempu University, Bangalore, India

B.Sc in Information Technology

Karnataka State Open University, Mysore