Harish Chandra

Subject Matter Expert / Quality Assurance

Summary

Inquisitive, client-focused professional delivering excellence in the management of processes, procedures and personnel. Highly efficient in analyzing and researching complex data and information to meet contractual and regulatory requirements. Have ability to ensure high levels of customer service, interpreting needs and matching with services and solutions to best address to customized client requirements.

Work History

Work History
Aug 2014 - Present

Customer Service Associate

Dell International Services
  •  Organizing and scheduling staff assignments to ensure efficiency in process management and the completion of tasks within agreed time frames while maintaining high standards of quality
  • Evaluating employee performance and procedural efficiencies to identify opportunities for development.
  • Generating process-insight dashboards and reports and presenting findings and recommendations to senior management.
  • Assessing processes and procedures to evaluate compliance and implement initiatives to ensure compliance is maintained.
Feb 2014 - Jun 2014

Process Coordinator

Okaya Power Group
  • Drafting, testing and implementing process work flows on cloud
  • Generating process flow charts, potential obstructions and resolution strategies to senior management

Education

Education
Aug 2009 - Jul 2013

Bachelor of Technology

Kumaon Engineering College
  • Completed Bachelor of Technology in Electronics and Communication Engineering with 63.64%
Apr 2007 - May 2009

HSC - CBSE

Kendriya Vidyalaya No. 2, Dehradun
  • Completed class 12th in Science stream with 81.20%
Mar 2005 - Mar 2007

ICSE - CISCE

Carman School, Dehradun
  • Completed class 10th in Science Stream with 86.57%

Skills

Skills
10
Core Competencies
  • Team Management
  • Data Analysis
  • Training & Development
  • Process Improvement
  • Scheduling and Organization
  • Teamwork & Supervision
8
Software Applications / Programming Languages
  • Microsoft Office Suite (Word, Excel, Powerpoint & Outlook)
  • Turbo C
  • C / C++
  • HTML
10
Bilingual
  • English
  • Hindi

Achievements

  • Winner of quarterly awards
  • NCC 'C' certificate holder
  • Headed KWA, Robotics club and SAVI
  • Coordinated workshops, technical festivals and other events