Hari Prasad Reddy Devana

Hari Prasad Reddy Devana

Objective

To secure a challenging management position with considerable advancement opportunities where my seven years of  skills and knowledge in the area of Sales, Business Analysis, Web development, Business innovation and Business development, corporate communications and account handling in the ITES and IT sectors would be in good use.

Willing to relocate and experiment across different industries and opportunities.

Summary

  • Over 7 years of experience including
  1. IT (2 years as a Head- Web Services)
  2. ITES (4. 7 years as a Team Leader).
  3. 1 year as a Sales Officer in Lubricant Company.
  • Head of the team - Web Services and Development.
  • Experience in business analysis, project management, and team leadership.
  • Ability to support multiple simultaneous projects in a matrix organizational structure.
  • Currently driving Operational Excellence & Sales & Business Development in the IT sector.
  • Holds the honor of being awarded with Customer Satisfaction Award from the clients in the ITES sector.
  • Proven Internet strategist and marketer. Experienced creating practical communication strategies utilizing a broad range of Internet marketing and social networking web applications such as blogs, wikis, online communities, email newsletters, and Web 2.0 technologies.

Interest

Extra curricular activities at academic level:

§Collected used clothes from students and local residents and donated them to the Orissa Flood Victims.

§Worked as a teacher (part time) for moral science and social subjects in local orphan school.

§Collected Rs 75,000 from the local retailers and donated to Indian Army welfare fund at the time of Kargill War.

§The entire class formed as Ideas Inc, a student development body. Served as CEO for entire Period.

§Co-founded "Prathyoosha", the consulting group for Small Scale Entrepreneurs.

§Conducted local entrepreneurs meet with the objective of making the meet a learning experience for the business students.

§Organized an Inter Campus Millennium festival “GENESIS”. Achieved Sponsor -ships from the local business houses.

§Designed, developed and executed sales strategy to the Nandi Milk Pvt ltd., for improving the sales of their milk products.

§CO founded the in house monthly magazine "INFORAYS" for the Sri Ramakrishna postgraduate college. Served as Executive Editor for 8 months (Oct 2000-may 2001).

§Led the team, RIPLLES - annual management meet, south India level participated by MBA students.

PERSONAL PROFILE:

  • Date Of Birth:4th of December - 1979
  • Sex:Male
  • Marital Status:Single
  • Nationality:Indian
  • Mother Tongue:Telugu
  • Hobbies:I am a regular visitor to the mythological and social theatre,

Skills

Skills

Software Skills

 Microsoft Access, Excel, Word, Visio, Power Point,  Windows 2007, HTML, JavaScript, Flash, Ajax, PHP.MYSQL.   Internet and Graphics: Dreamweaver, Movie Maker, FrontPage, Paint Shop Pro, Photoshop, Visual Studio, Swish.   LANGUAGES:     English, Telugu, Hindi, Kannada, and French (Finished 2 basic level courses).   KEY INFO:   Position Desired          Full Time Willing to Relocate      Yes Acceptable Travel      Up to 30% of the Time Salary Expectations    Not specified Availability                     30 days Looking to work in        Anywhere in India and Asia

Web Services and Development

SKILLS:   Ability to maintain professionalism, grace and focus under pressure. Acumen to learn and grasp new technologies and methodologies. Excellent interpersonal skills in communications, client relations, and negotiation. Adept at successfully assuming new responsibilities and assignments Extremely adaptable team player. Developed and maintained functions for the start up of business operations. Redesigned existing infrastructure to accommodate new business development in web design and production. Tenacity to work within longer sales cycles Good knowledge about the Google Adwords and Analytics. Search Engine Optimization (SEO) and online marketing.. Open to feed back, flexible and friendly. Knowledgeable in emerging media marketing techniques and social media, to fully employ of all available Internet tools to stay ahead of the curve and accomplish organization goals. Green belt in Six Sigma Training.

Work History

Work History
Dec 2006 - Present

Head - Web Services

Epignosys Consulting Services Pvt Ltd

Since Dec 2006

HEAD- Web Services

Epignosys Consulting Services Pvt Ltd, Bangalore.

A technology Consulting start-up company.

Projects to name a few:

Trust Chemists and Druggists Pvt Ltd – Automated medication alerts.

CMR educational Institutions – Intranet Development.

Aktis.com – affiliate website development and online marketing.

IVTL Infoview – redesigned website and Intranet development

Jaxa Research – KPO company - website development

World Space – Identified potential Emerging market businesses.

Cleanmymovie.com – affiliate website development and online marketing.

Makemypresentation.com – market analysis.

Designed and developed a women employee security system for a BPO company.

Developed SEO (Search Engine Optimization) work sheet.

Currently working on Online pharmacy

Buy together web portal.

Noki Siemens Asia pacific HR website.

Knowyourwill.com

Goal kards

Flip

Responsibilities:

Developed and maintaining functions for the start up of business operations, media partnerships and distribution deals. 

Handled 2 critical accounts (from Australia and Netherland) in software development and maintenance.

Responsible for Idea generation, pre-sales and product development.

We have created our own model of identifying disruptive technologies and working with VC’s to getting them funded (US based and an Israel based companies respectively).

Successfully completed over 40 Web Design and development services for corporate, non-profit, municipal and small and medium sized business clients in diverse markets.

Developed and delivered an automated medication alert for a retail drug store chain.

Undertook 3 affiliate web marketing projects for Arthritis treatment, a law firm and Parental control DVD player. Conducted Search engine optimization SEO and search engine marketing SEM efforts for clients, including traffic analysis and reporting.

Developed and maintaining functions for the start up in business operations. Contributed to overall business direction.

Project Management

  100% project completion on time while meeting strict timelines and budget requirements.  Created and monitored schedules, deliverables and internal and vendor resources.  Contribute to UI, design and development efforts.

Client and Vendor Relations

  Secured new business through exceptional customer relations, hard work and Increased sales 13% through educating clients about value added extras.  Negotiated cost estimate with vendors: maintained daily contact with vendors.

Staff Development

  Developed strong employee productivity.  Established solid, positive, and productive work environment.

May 2004 - Dec 2006

Team Lead

Infosys BPO Ltd

Team Lead (Assistant process Manager)

Infosys BPO Ltd, Bangalore.

Team Size: (28)

Client: Veritas, then Symantec.

Responsible for the rise in the billing headcount from 1 to 28.

This process/team is a part of Order Management of client’s customers in ASIA, Japan and Pacific Region.

Following are the support areas provided by the team

qTaking care of the orders

qValidation of customers using internet

qBooking of the orders

qOrder Management

Role in project: Business Analyst (Assistant process Manager)

Following are my responsibilities as BA. I am the SPOC (Single Point of Contact) for Team India for any communication from the Process owner, Tool owners, and any other cross-functional Partners supporting the Team. Resolved escalation issues from team as 1st point of contact.

·People Management

Work Related issues, Roster planning, Transport, Attendance & Leave, and Team

Building exercise.

·Operations Management

SLA Metrics, Head count analysis, process transition, escalations, reporting & analysis, and billing

·Process Management

Process training, audit & analysis, process improvement, and feedback & analysis.

May 2002 - May 2004

Process Executive

http://www.infosys.com

Process Executive and Senior Process Executive,

Infosys Technologies Ltd then INFOSYS BPO Ltd, Bangalore.

Team Size: (8)

Client: Cisco Systems Inc.

This process/team is a Global Support (through e-mail) for the customers all around the world, who use the client’s E-Commerce Business solutions to query about the product lines, place online orders, track these orders and various other features of the business solution package.

Following are the support areas provided by the team to the client’s customers

qOrder status queries

qEarly shipments, change and cancellations

qCompletely post booking order management

qValue services for prime customers

General enquiry on the navigation of the website.

MAY 2001 to APRIL 2002 -11 months

Sales Officer.

ExxonMobil Corp, Bangalore.

Worked as Sales Officer for ESSO Lubricants, a down stream Subsidiary of EXXON MOBIL CORP. USA,

Business development

§Identifying new business opportunities to achieve business volumes

§Explored potential avenues and tapped areas with business potential and opportunities.

Strategic Approach

§Conducted a research consumer preference among various lubricant brands by performing primary research to find powerful data points to acquire information in South Bangalore region.

§Led the team of two (hired temporarily), executed outdoor advertising and few schemes for acquisition of new customers [free emission test at customer’s shop, created public awareness about ESSO’s products, demonstrated products in public and private companies].

§Analyzed the needs of market, customers, and vendors, - actively met prospective customers and conducted presentations to educate them about the quality and the services of the company.

2000 Aug to 2001 Feb

Project Trainee.

Nandi Online Pvt Ltd, Nandyal (Kurnool Dist)

Project:

Worked as project trainee at M/s NANDI ONLINE PVT LTD, Kurnool, for the period of 6 months field of marketing research.

Education

Education
May 1998 - Apr 2001

BBM

Sri Krishna Devaraya University

EDUCATION:

  • A Bachelor in Business Management [B.B.M], with specialization in Marketing and Information Technology [From S.K University, Anantapur, A.P 1998-2001 with 63%].
  • [CFA] from ICFAI, appeared for 2nd semester exam.
  • And discontinued.

Certifications

Certifications

Greenbelt

Six Sigma