Hari Prasad Reddy Devana
Extra curricular activities at academic level:
§Collected used clothes from students and local residents and donated them to the Orissa Flood Victims.
§Worked as a teacher (part time) for moral science and social subjects in local orphan school.
§Collected Rs 75,000 from the local retailers and donated to Indian Army welfare fund at the time of Kargill War.
§The entire class formed as Ideas Inc, a student development body. Served as CEO for entire Period.
§Co-founded "Prathyoosha", the consulting group for Small Scale Entrepreneurs.
§Conducted local entrepreneurs meet with the objective of making the meet a learning experience for the business students.
§Organized an Inter Campus Millennium festival “GENESIS”. Achieved Sponsor -ships from the local business houses.
§Designed, developed and executed sales strategy to the Nandi Milk Pvt ltd., for improving the sales of their milk products.
§CO founded the in house monthly magazine "INFORAYS" for the Sri Ramakrishna postgraduate college. Served as Executive Editor for 8 months (Oct 2000-may 2001).
§Led the team, RIPLLES - annual management meet, south India level participated by MBA students.
To secure a challenging management position with considerable advancement opportunities where my seven years of skills and knowledge in the area of Sales, Business Analysis, Web development, Business innovation and Business development, corporate communications and account handling in the ITES and IT sectors would be in good use.
Willing to relocate and experiment across different industries and opportunities.
Since Dec 2006HEAD- Web Services
Epignosys Consulting Services Pvt Ltd, Bangalore.
A technology Consulting start-up company.Projects to name a few:
Trust Chemists and Druggists Pvt Ltd – Automated medication alerts.
CMR educational Institutions – Intranet Development.
Aktis.com – affiliate website development and online marketing.
IVTL Infoview – redesigned website and Intranet development
Jaxa Research – KPO company - website development
World Space – Identified potential Emerging market businesses.
Cleanmymovie.com – affiliate website development and online marketing.
Makemypresentation.com – market analysis.
Designed and developed a women employee security system for a BPO company.
Developed SEO (Search Engine Optimization) work sheet.
Currently working on Online pharmacy
Buy together web portal.
Noki Siemens Asia pacific HR website.
Developed and maintaining functions for the start up of business operations, media partnerships and distribution deals.
Handled 2 critical accounts (from Australia and Netherland) in software development and maintenance.
Responsible for Idea generation, pre-sales and product development.
We have created our own model of identifying disruptive technologies and working with VC’s to getting them funded (US based and an Israel based companies respectively).
Successfully completed over 40 Web Design and development services for corporate, non-profit, municipal and small and medium sized business clients in diverse markets.
Developed and delivered an automated medication alert for a retail drug store chain.
Undertook 3 affiliate web marketing projects for Arthritis treatment, a law firm and Parental control DVD player. Conducted Search engine optimization SEO and search engine marketing SEM efforts for clients, including traffic analysis and reporting.
Developed and maintaining functions for the start up in business operations. Contributed to overall business direction.
100% project completion on time while meeting strict timelines and budget requirements. Created and monitored schedules, deliverables and internal and vendor resources. Contribute to UI, design and development efforts.
Client and Vendor Relations
Secured new business through exceptional customer relations, hard work and Increased sales 13% through educating clients about value added extras. Negotiated cost estimate with vendors: maintained daily contact with vendors.
Developed strong employee productivity. Established solid, positive, and productive work environment.
Team Lead (Assistant process Manager)
Infosys BPO Ltd, Bangalore.
Team Size: (28)
Client: Veritas, then Symantec.
Responsible for the rise in the billing headcount from 1 to 28.
This process/team is a part of Order Management of client’s customers in ASIA, Japan and Pacific Region.
Following are the support areas provided by the team
qTaking care of the orders
qValidation of customers using internet
qBooking of the orders
Role in project: Business Analyst (Assistant process Manager)
Following are my responsibilities as BA. I am the SPOC (Single Point of Contact) for Team India for any communication from the Process owner, Tool owners, and any other cross-functional Partners supporting the Team. Resolved escalation issues from team as 1st point of contact.
Work Related issues, Roster planning, Transport, Attendance & Leave, and Team
SLA Metrics, Head count analysis, process transition, escalations, reporting & analysis, and billing
Process training, audit & analysis, process improvement, and feedback & analysis.
Process Executive and Senior Process Executive,
Infosys Technologies Ltd then INFOSYS BPO Ltd, Bangalore.
Team Size: (8)
Client: Cisco Systems Inc.
This process/team is a Global Support (through e-mail) for the customers all around the world, who use the client’s E-Commerce Business solutions to query about the product lines, place online orders, track these orders and various other features of the business solution package.
Following are the support areas provided by the team to the client’s customers
qOrder status queries
qEarly shipments, change and cancellations
qCompletely post booking order management
qValue services for prime customers
General enquiry on the navigation of the website.
MAY 2001 to APRIL 2002 -11 months
ExxonMobil Corp, Bangalore.
Worked as Sales Officer for ESSO Lubricants, a down stream Subsidiary of EXXON MOBIL CORP. USA,
§Identifying new business opportunities to achieve business volumes
§Explored potential avenues and tapped areas with business potential and opportunities.
§Conducted a research consumer preference among various lubricant brands by performing primary research to find powerful data points to acquire information in South Bangalore region.
§Led the team of two (hired temporarily), executed outdoor advertising and few schemes for acquisition of new customers [free emission test at customer’s shop, created public awareness about ESSO’s products, demonstrated products in public and private companies].
§Analyzed the needs of market, customers, and vendors, - actively met prospective customers and conducted presentations to educate them about the quality and the services of the company.
2000 Aug to 2001 Feb
Nandi Online Pvt Ltd, Nandyal (Kurnool Dist)
Worked as project trainee at M/s NANDI ONLINE PVT LTD, Kurnool, for the period of 6 months field of marketing research.