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Harald Deller

Global Network Operations Executive - Telecommunications


Harald has concluded the temporary job as a Head of Network Operations at Banglalink in Bangladesh leading to Field Line Maintenance (FLM) transformation by insourcing the active and outsourcing the passive part of FLM.  Additionally a NOC revamp program has been outlined and is on its way of implementation.

In December 2017 Harald helped Docomo Pacific with a quick and comprehensive survey of the existing NOC setup and gave valuable input for the executive management planning for 2018.

Harald has successfully concluded his interim role  leading as Program Director of Ericsson the New Generation Charging and Billing System Program for Indosat in Indonesia. This program has been started and is guided to replace the current Billing System as a first step towards a next generation revenue management solution.

Until end of July 2016 Harald was leading the Operations Transformation team of Ericsson in Indonesia working on an NOC Management program for Telkomsel's CNOC. Goal, which has been fully achieved, has been to centralized network operations of 11 different regional NOC's into one a single location following best practice ITIL and eTOM standards. As a consequence the network availability has increased in all regions.

Tools like Trouble Ticket System, Umbrella Management System as well as Workforce Management system have been implemented and introduced in an Agile-like manner.
The transformation program included as well to harmonise those tools and processes and to enable, coach and performance measure CNOC engineers.

Prior to Ericsson Harald has been working as an End-to-End Solution consultant for Huawei GNOC pre-sales activities across various countries for two years. Due to his on-hands experience various delivery migration projects have been supported and lead by him as well.

For more than three years Harald was heading the Global Network Operations Center (GNOC) for Nokia Siemens Networks in Lisbon/Portugal with around 400 people. The GNOC managed the Network Operations 2G/3G/LTE for several large European Operators performing various operational tasks. Many tools, process and workflow automations have been implemented under his lead.
Harald operated this center on a 24/7 basis and has been responsible for a 12 million Euro yearly budget.

Harald has been recognized as one of the top 5 percent of NSN line managers for making a difference in the category “Consistency in Leadership” at NSN Global Service in 2010 and 2011.

Harald has over 28 years experience in the Telecommunication Industry in Europe, Asia, Africa and the Middle East. He has spent considerable time working in Asia, where he was largely responsible for service and sales of Mobile Networks and Fixed Lind Networks in Thailand, Indonesia, Bangladesh and India. 

Harald is equally skilled and experienced in Sales and Service establishing successful and long lasting customer relationships. E.g. as Sales Director for Siemens Harald steered a business with a volume of more than 210 million Euro in the countries Thailand, Cambodia and Myanmar in 2001/2002, while for DOCOMO interTouch he successfully operated a multi-language call and network operation center in Kuala Lumpur.

Harald holds a Bachelor in Mathematics and also the Post-Certification in Marketing, Finance and Accounting as part of the MBA program from Heriot-Watt University in Edinburgh. Harald successfully passed the S3 Advanced Management Program of Siemens/Duke University-Fuqua School of Business.

Work experience

Jan 2018Feb 2018

Network Operations Director


The role as Head of Network Operations at Banglalink in Bangladesh has been setup as a temporary position to be filled by a local resource. 

Harald has entered into a temporary contract through and agency reporting directly to the CTO. During the two months Harald has helped to ease the departure of the previous Head of Network Operations and played a major role in getting the hand-over of the existing to a completely new FLM vendor done.

Major task and achievements have been to split the previous active and passive FLM tasks into two parts. The active FLM part has got unsourced, while the passive part has been outsourced to a new local vendor. Harald guided to control the HC ramp-up of the active as well as the passive part, this included planning of joined offices as well as vehicles and portable generators. Restructuring of the Power Department has let to major synergies and a headcount reduction of more than 50 percent in that area.

Beside the FLM program, another important task has been the revamp of the Network Operations Center (NOC), by starting the RFQ/RFI for new tools and enhancement as well as stabilization of the existing ones. A detailed plan to introduce Level 1 expertise into the existing NOC has been worked out and presented to upper management. 

Dec 2017Dec 2017

Senior Network Operations Consultant

Docomo Pacific

For about 1.5 weeks Harald did a quick assessment of the Network Operations Center of Docomo Pacific on Guam, which concluded with a successful presentation to CEO, CTO and Head of Human Resources. The survey has been conducted by many interviews across all levels and side visits of the major data centers. 

Aug 2016Dec 2016

Next Generation Charging and Billing Program Director

Ericsson / Jakarta (Indonesia)

Indosat in Indonesia has selected Ericsson as the Prime System Integrator for the next generation charging and billing solution as part of an OOREDOO frame agreement. As a start of the project team setup, final scope and timeline definition have been Harald's priorities as the interim Program Director during the first months. The initial stage is the replacement of an existing billing system embedded in an existing eco-system.

Mar 2015Jul 2016

Lead Consultant NOC Management, Operation and Service Excellence Transformation

Ericsson / Jakarta (Indonesia)

Operations Transformation Excellence of CNOC at Telkomsel Indonesia focusing on Incident, Change and Problem Management.
People: All Front Office (FO) and Back Office (BO) staff has been enabled trained and each individual performance is measured, tracked and basis of personal feedback sessions.
A change of attitude from being reactive to pro-activeness can be observed ensuring the first step on the journey to become a truly service oriented operations center.
Tools: REMEDY as the sole means to record network incidents have been introduced and established. Ticket creation and assignment speed is closely monitored and are matching the SLA requirements.
NetAct as an Network Umbrella Management system has been introduced, configured and all related processes have been defined and the NOC engineers enabled accordingly. Use of social media like LINE and TELEGRAM has been streamlined and partially replaced by introduction of a Workforce Management System (WMS) nationwide across all 11 regions.
All those tools have been implemented in an Agile-like matter with incremental and constantly increasing features and functionalities along with the necessary enabling and process adjustments.
Process: Process documentation L1 to L5 have been created, communicated and centrally stored. Proper socialization and enabling has been gone along with it ensuring that all FO and BO staff following the same rules and procedures.
Special focus has been to ensure that the process is getting measured and controlled across all steps from end-to-end.

Jan 2013Jan 2015

Senior Sales Engagement e2e GNOC Solution Consultant

Huawei / Shenzen (China)

Working on e2e GNOC solutions for Huawei Managed Service Sales support in various countries on several different customer projects, tenders and bids:

- China/Sales Engagement Guidelines: Preparation of official release

- Sweden/3GIS Transition: Contract arrangement of Tier 3 third party vendor support

- Romania/GNOC 3GIS Delivery: Operation and Maintenance setup, hand-over and stabilization

- Romania/Spain GNOC FT/OSP: Customer presentations & solution support

- France/e2e GNOC solution: FT ENO (Europe) and FT ANO (Africa) projects.

The solutions provided during the tender process included centralised  Global Network Operation Centers in one or multiple locations either as an outsourced managed service business, but also as build-operate-transfer scenarios.

Aug 2009Sep 2012

Head Operations GNOC

Nokia Siemens Networks (NSN) / Lisbon (Portugal)

As the Global Network Operations Center (GNOC) for Nokia Siemens Networks (NSN) in Lisbon/Portugal Harald was fully managing the Network Operations 2G/3G/LTE for several large European Operators performing various operational tasks on a 24 by 7 basis with about 400 people.

The scope comprised mainly, but not only

  - Fault Management,

  - Performance Management, as well as

  - Configuration Management.

After Harald had taken over the GNOC process and workflow definition had seen enormous improvement, while automation and tool development had been not only started but accelerated rapidly and resulted in a comprehensive suite of tools and automation ("GNOC Portal") including mobile applications for alarm and performance monitoring on iOS and Android devices as well as a field force management system interfacing the trouble ticket system.

Several audits  proved that Harald managed to re-organize successfully, and the Global Network Operation Center located in Portugal was completely aligned with NSN's Operations model following eTOM, NMS and ITIL.

Harald had run several cost cutting, savings and innovation initiatives helping Lisbon/Portugal to be nominated as one of the Global Delivery Centers (GDC) of NSN.

Jan 2009Jul 2009

Consultant / Project Director

Patimas / Kuala Lumpur (Malaysia)

Consultancy for various internet access and telecommunication projects for GSCOM's own business with regards to Broadband-over-Powerline (BPL) and tender support for Patimas Computer Berhad in the field of telecommunications subcontractor consolidation and management for Maxis Smart Partner Program.

May 2006Sep 2008

Executive Vice President New Business

DOCOMO interTouch / Singapore

In Singapore for New Business since Feb. 2008 investigating, developing and implementing new business opportunities for DOCOMO interTouch, beside integration of two companies (Nomadix, Percipia) into the interTouch group of companies family.

Before: EVP Solution Development and Service (see below).

Major "New Business" innovations :

  • hYSpace: A universal guest concentric device, which in a nutshell is Touchscreen-Mobile-Phone (like the iPhone) customized and utilized for:
    •  In-room control (TV, Temperature, Light, etc),
    •  In-room phone (WiFI PBX integration)
    •  Out-door phone (3G, GSM, SMS, Pre-Paid)
    •  Messaging device: Unicast (one to one), Mulitcast & Broadcast ( one to many/all , Instant Voting, Feedback, Conference planer and event calendar
    • Information and Directory
    • Task Management & Automation & Point of Sales (PoS)
    • Multimedia & Entertainment
    • Personal Response System
    • Location Based Services
  • Media Advertising
    • Open Source Media Advertising Platform
    • Integration into HSIA and DVoD system
May 2006Jan 2008

Executive Vice President Solution Development and Service

DOCOMO interTouch / Kuala Lumpur (Malaysia)

Head of KL office including:

  • Software Development,
  • Corporate IT,
  • Network Operations Center (NOC),
  • Multi-language Helpdesk and Call Center,
  • Centralized Account Management
  • Technology & Innovation,

which comprised of about 40% of interTouch's human resources.

Major challenges mastered:

  • Recovery of major software development project (iBIS)
  • Introduction of regular release and product enhancement procedures
  • Introduction of open source PBX system Asterisk as global company phone system and Voice over IP (VoIP) solution
  • Company wide training and enabling on new products and solutions
  • Reduction of help-desk staff attrition rate
  • Team building, staff motivation and communication
  • Improvement of dropped call rate
  • Establish comprehensive quality and performance management
  • Budgeting and Cost Control
Jan 2005Apr 2006

Head of Sales Mobile Networks

SIEMENS / Dhaka (Bangladesh)

  • Establish Sales, Technical Sales and Marketing Teams including recruitment
  • Establish and execute processes to work in a matrix organization with other departments (like Service)
  • Direct Account and Project Management for one major customer
  • Development of strategic sales programs including account management policies
  • Sales Planning including demand forecast, quotas and budgets
  • Comprehensive Learning and Team Enabling Program 
Jan 2004Jan 2005

Senior Product Account Manager Sales Mobile Networks

SIEMENS / Bangkok (Thailand)

  • Identify and development of new product ideas
  • Support sales and account management
  • Energizer and organizer for the Comprehensive Learning and Team Enabling Program
Jan 2001Jan 2002

Director Sales Mobile Networks

SIEMENS / Munich (Germany)
  • Centralized Sales Force Team Leader for all major accounts in Thailand, Cambodia and Myanmar
  • Sales and Account Management Planning
  • Logistic and Project Management
  • Offer and Proposal Management
  • General Technical Portfolio and Solution Management
  • Direct Country Management Contact and Interface with headquarters in Germany
  • Overall sales volume (Euro 210 mio in 2001/02) reporting to the Vice President Sales
Jan 1997Jan 2001

Key Account Manager Mobile Networks

SIEMENS / Jakarta (Indonesia)

Starting as interface for Siemens towards Ericsson, which was forced by legislation (missing OEM certification) to purchase the MSC, VLR and HLR from Siemens, Harald managed not only to establish a direct sales relationship with Excelcomindo (XL), but also introduced and sold a PrePaid solution based on IN directly.

Major achievement:

  • Direct sales of MSC, VLR and HLR
  • Direct sales relationship for VMS and SMS solution
  • Introduction of WAP
  • Sales of PrePaid solution based on IN
  • Service Maintenance Contract for all technologies and solutions sold
  • Steering Service, Sales and Technical Support Team resulting in high customer satisfaction
  • Increasing business volume and customer relationship despite Asian Financial Crisis
  • Highest yearly sales volume of 35 Mio. Euros in 2001/2002

Jan 1995Jan 1996

Sales Proposal Manager Mobile Networks

SIEMENS / New Delhi (India)
Jan 1995Jan 1995

Sales Manager Mobile Networks

SIEMENS / Munich (Germany)
Jan 1992Jan 1994

Sales Manager EWSD - Fixed Line Networks

SIEMENS / Munich (Germany)
Jan 1989Jan 1992

Manager Technical Assistant Center EWSD - Fixed Line Networks


  1992–1992 (~ 1 month) Kiev (Ukraine) 
  1991–1992 (~1.5 years)  Teheran (Iran) 
  1990–1990 (~ 6 months)  Munich (Germany)
  1990–1990 (~ 2 months)  Cairo (Egypt)  
  1989–1990 (~ 1.5 years)   Bandung (Indonesia)
  1988–1989 (~1 year) Munich (Germany) 

Jan 1987Jan 1987

System Analyst

Hoechst / Frankfurt (Germany)



Postgraduate Business Administration

Heriot-Watt University

Finance, Marketing and Accounting


S3 Executive Management Certificate by Siemens

Duke - the Fuqua School of Business

Dipl. math. (FH)

Fachhochschule Regensburg - University for Applied Science

Master/Bachelor in Mathematics



Native language!

Indonesian (Malay)