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Harald Deller

Global Network Operations Executive - Telecommunications


Until end of July 2016 Harald was leading the Operations Transformation team of Ericsson in Indonesia working on an NOC Management program for Telkomsel's CNOC. Goal which has been fully achieved has been to centralized network operations of 11 different regional NOC's into one a single location following best practice ITIL and eTOM standards. As a consequence the network availability has increased in all regions.
The transformation program included to harmonise tools and processes and to enable, coach and performance measure CNOC engineers.

Prior to Ericsson Harald has been working as an End-to-End Solution consultant for Huawei GNOC pre-sales activities across various countries for two years. Due to his on-hands experience various delivery migration projects have been supported and lead by him as well.

For more than three years Harald was heading the Global Network Operations Center (GNOC) for Nokia Siemens Networks in Lisbon/Portugal with around 400 people. The GNOC managed the Network Operations 2G/3G/LTE for several large European Operators performing various operational tasks. Harald operated this center on a 24/7 basis and has been responsible for a 12 million Euro yearly budget.

Harald has been recognized as one of the top 5 percent of NSN line managers for making a difference in the category “Consistency in Leadership” at NSN Global Service in 2010 and 2011.

Harald has over 28 years experience in the Telecommunication Industry in Europe, Asia and the Middle East. He has spent considerable time working in Asia, where he was largely responsible for service and sales of Mobile Networks and Fixed Lind Networks in Thailand, Indonesia, Bangladesh and India.  Harald is equally skilled and experienced in Sales and Service establishing successful and long lasting customer relationships. E.g. as Sales Director for Siemens Harald steered a business with a volume of more than 210 million Euro in the countries Thailand, Cambodia and Myanmar in 2001/2002, while for DOCOMO interTouch he successfully operated a multi-language call and network operation center in Kuala Lumpur.

Harald holds a Bachelor in Mathematics and also the Post-Certification in Marketing, Finance and Accounting as part of the MBA program from Heriot-Watt University in Edinburgh. Harald successfully passed the S3 Advanced Management Program of Sie-mens/Duke University-Fuqua School of Business.

Work History

Mar 2015Present

Lead Consultant NOC Management, Operation and Service Excellence Transformation


Operations Transformation Excellence of CNOC at Telkomsel Indonesia focusing on Incident, Change and Problem Management.
People: All Front Office (FO) and Back Office (BO) staff has been enabled trained and each individual performance is measured, tracked and basis of personal feedback sessions.
A change of attitude from being reactive to pro-activeness can be observed ensuring the first step on the journey to become a truly service oriented operations center.
Tools: REMEDY as the sole means to record network incidents have been introduced and established. Ticket creation and assignment speed is closely monitored and are matching the SLA requirements.
NetAct as an Network Umbrella Management system has been introduced, configured and all related processes have been defined and the NOC engineers enabled accordingly. Use of social media like LINE and TELEGRAM has been streamlined and partially replaced by introduction of a Workforce Management System (WMS) nationwide across all 11 regions.
Process: Process documentation L1 to L5 have been created, communicated and centrally stored. Proper socialization and enabling has been gone along with it ensuring that all FO and BO staff following the same rules and procedures.
Special focus has been to ensure that the process is getting measured and controlled across all steps from end-to-end.

Jan 2013Jan 2015

Senior Sales Engagement e2e GNOC Solution Consultant


Working on e2e GNOC solutions for Huawei Managed Service Sales support in various countries on several different customer projects:- China/Sales Engagement Guidelines: Preparation of official release- Sweden/3GIS Transition: Contract arrangement of Tier 3 third party vendor support- Romania/GNOC 3GIS Delivery: Operation and Maintenance setup, hand-over and stabilization- Romania/Spain GNOC FT/OSP: Customer presentations & solution support- France/e2e GNOC solution: FT ENO (Europe) and FT ANO (Africa) projects.
The solutions provided included centralised  Global Network Operation Centers in one or multiple locations either as an outsourced managed service business, but also as build-operate-transfer scenarios.

Aug 2009Sep 2012

Head Operations GNOC Lisbon

Nokia Siemens Networks (NSN)

As the Global Network Operations Center (GNOC) for Nokia Siemens Networks (NSN) in Lisbon/Portugal Harald was fully managing the Network Operations 2G/3G/LTE for several large European Operators performing various operational tasks on a 24 by 7 basis with about 400 people.

The scope comprised

  - Fault Management,

  - Performance Management, as well as

  - Configuration Management.

After Harald had taken over the GNOC process and workflow definition had seen enormous improvement, while automation and tool development had been not only started but is accelerating rapidly.

Several audits  proved that Harald managed to re-organize successfully, and the Global Network Operation Center located in Portugal was completely aligned with NSN's Operations model following eTOM, NMS and ITIL.

Harald had run several cost cutting, savings and innovation initiatives helping Lisbon/Portugal to be nominated as one of the Global Delivery Centers of NSN.

Jan 2009Jul 2009

Consultant / Project Director


Consultancy for various internet access and telecommunication projects for GSCOM's own business with regards to Broadband-over-Powerline (BPL) and tender support for Patimas Computer Berhad in the field of telecommunications subcontractor consolidation and management for Maxis Smart Partner Program.

May 2006Sep 2008

Executive Vice President New Business

DOCOMO interTouch

In Singapore for New Business since Feb. 2008 investigating, developing and implementing new business opportunities for DOCOMO interTouch, beside integration of two companies (Nomadix, Percipia) into the interTouch group of companies family.

Before: EVP Solution Development and Service (see below).

Major "New Business" innovations :

  • hYSpace: A universal guest concentric device, which in a nutshell is Touchscreen-Mobile-Phone (like the iPhone) customized and utilized for:
    •  In-room control (TV, Temperature, Light, etc)
    •  In-room phone (WiFI PBX integration)
    •  Out-door phone (3G, GSM, SMS, Pre-Paid)
    •  Messaging device: Unicast (one to one), Mulitcast & Broadcast ( one to many/all , Instant Voting, Feedback, Conference planer and event calendar
    • Information and Directory
    • Task Management & Automation & Point of Sales (PoS)
    • Multimedia & Entertainment
    • Personal Response System
    • Location Based Services
  • Media Advertising
    • Open Source Media Advertising Platform
    • Integration into HSIA and DVoD system
May 2006Jan 2008

Executive Vice President Solution Development and Service


Head of KL office including:

  • Software Development,
  • Corporate IT,
  • Network Operations Center (NOC),
  • Multi-language Helpdesk and Call Center,
  • Centralized Account Management
  • Technology & Innovation,

which comprised of about 40% of interTouch's human resources.

Major challenges mastered:

  • Recovery of major software development project (iBIS)
  • Introduction of regular release and product enhancement procedures
  • Introduction of open source PBX system Asterisk as global company phone system and Voice over IP (VoIP) solution
  • Company wide training and enabling on new products and solutions
  • Reduction of help-desk staff attrition rate
  • Team building, staff motivation and communication
  • Improvement of dropped call rate
  • Establish comprehensive quality and performance management
  • Budgeting and Cost Control
Jan 2004Jan 2006

Head of Sales Mobile Networks


  • Establish Sales, Technical Sales and Marketing Teams including recruitment
  • Establish and execute processes to work in a matrix organization with other departments (like Service)
  • Direct Account and Project Management for one major customer
  • Development of strategic sales programs including account management policies
  • Sales Planning including demand forecast, quotas and budgets
  • Comprehensive Learning and Team Enabling Program 
Jan 2004Jan 2004

Senior Product Account Manager Sales Mobile Networks


  • Identify and development of new product ideas
  • Support sales and account management
  • Energizer and organizer for the Comprehensive Learning and Team Enabling Program
Jan 2001Jan 2002

Director Sales Mobile Networks

  • Centralized Sales Force Team Leader for all major accounts in Thailand, Cambodia and Myanmar
  • Sales and Account Management Planning
  • Logistic and Project Management
  • Offer and Proposal Management
  • General Technical Portfolio and Solution Management
  • Direct Country Management Contact and Interface with headquarters in Germany
  • Overall sales volume (Euro 210 mio in 2001/02) reporting to the Vice President Sales
Jan 1997Jan 2001

Key Account Manager Mobile Networks


Starting as interface for Siemens towards Ericsson, which was forced by legislation (missing OEM certification) to purchase the MSC, VLR and HLR from Siemens, Harald managed not only to establish a direct sales relationship with Excelcomindo (XL), but also introduced and sold a PrePaid solution based on IN directly.

Major achievement:

  • Direct sales of MSC, VLR and HLR
  • Direct sales relationship for VMS and SMS solution
  • Introduction of WAP
  • Sales of PrePaid solution based on IN
  • Service Maintenance Contract for all technologies and solutions sold
  • Steering Service, Sales and Technical Support Team resulting in high customer satisfaction
  • Increasing business volume and customer relationship despite Asian Financial Crisis
  • Highest yearly sales volume of 35 Mio. Euros in 2001/2002

Jan 1995Jan 1996

Sales Proposal Manager Mobile Networks

Jan 1995Jan 1995

Sales Manager Mobile Networks

Jan 1992Jan 1994

Sales Manager EWSD - Fixed Line Networks

Jan 1989Jan 1992

Manager Technical Assistant Center EWSD - Fixed Line Networks


  1992–1992 (~ 1 month) Kiev (Ukraine) 

  1991–1992 (~1.5 years)  Teheran (Iran) 

  1990–1990 (~ 6 months)  Munich (Germany) 

  1990–1990 (~ 2 months)  Cairo (Egypt)  

  1989–1990 (~ 1.5 years)   Bandung (Indonesia)

  1988–1989 (~1 year) Munich (Germany) 

Jan 1987Jan 1987

System Analyst




Postgraduate Business Administration

Heriot-Watt University

Finance, Marketing and Accounting


Duke - the Fuqua School of Business

Dipl. math. (FH)

Fachhochschule Regensburg - University for Applied Science

Master/Bachelor in Mathematics


Native language!
Indonesian (Malay)