Until end of July 2016 Harald was leading the Operations Transformation team of Ericsson in Indonesia working on an NOC Management program for Telkomsel's CNOC. Goal which has been fully achieved has been to centralized network operations of 11 different regional NOC's into one a single location following best practice ITIL and eTOM standards. As a consequence the network availability has increased in all regions.
The transformation program included to harmonise tools and processes and to enable, coach and performance measure CNOC engineers.
Prior to Ericsson Harald has been working as an End-to-End Solution consultant for Huawei GNOC pre-sales activities across various countries for two years. Due to his on-hands experience various delivery migration projects have been supported and lead by him as well.
For more than three years Harald was heading the Global Network Operations Center (GNOC) for Nokia Siemens Networks in Lisbon/Portugal with around 400 people. The GNOC managed the Network Operations 2G/3G/LTE for several large European Operators performing various operational tasks. Harald operated this center on a 24/7 basis and has been responsible for a 12 million Euro yearly budget.
Harald has been recognized as one of the top 5 percent of NSN line managers for making a difference in the category “Consistency in Leadership” at NSN Global Service in 2010 and 2011.
Harald has over 28 years experience in the Telecommunication Industry in Europe, Asia and the Middle East. He has spent considerable time working in Asia, where he was largely responsible for service and sales of Mobile Networks and Fixed Lind Networks in Thailand, Indonesia, Bangladesh and India. Harald is equally skilled and experienced in Sales and Service establishing successful and long lasting customer relationships. E.g. as Sales Director for Siemens Harald steered a business with a volume of more than 210 million Euro in the countries Thailand, Cambodia and Myanmar in 2001/2002, while for DOCOMO interTouch he successfully operated a multi-language call and network operation center in Kuala Lumpur.
Harald holds a Bachelor in Mathematics and also the Post-Certification in Marketing, Finance and Accounting as part of the MBA program from Heriot-Watt University in Edinburgh. Harald successfully passed the S3 Advanced Management Program of Sie-mens/Duke University-Fuqua School of Business.