Harald has concluded the temporary job as a Head of Network Operations leading to Field Line Maintenance (FLM) transformation by insourcing the active and outsourcing the passive part of FLM. Additionally a NOC revamp program has been outlined and is on its way of implementation.
In December 2017 Harald helped Docomo Pacific with a quick and comprehensive survey of the existing NOC setup and gave valuable input for the executive management planning for 2018.
Harald has successfully concluded his interim role leading as Program Director of Ericsson the New Generation Charging and Billing System Program for Indosat in Indonesia. This program has been started and is guided to replace the current Billing System as a first step towards a next generation revenue management solution.
Until end of July 2016 Harald was leading the Operations Transformation team of Ericsson in Indonesia working on an NOC Management program for Telkomsel's CNOC. Goal, which has been fully achieved, has been to centralized network operations of 11 different regional NOC's into one a single location following best practice ITIL and eTOM standards. As a consequence the network availability has increased in all regions.
Tools like Trouble Ticket System, Umbrella Management System as well as Workforce Management system have been implemented and introduced in an Agile-like manner.
The transformation program included as well to harmonise those tools and processes and to enable, coach and performance measure CNOC engineers.
Prior to Ericsson Harald has been working as an End-to-End Solution consultant for Huawei GNOC pre-sales activities across various countries for two years. Due to his on-hands experience various delivery migration projects have been supported and lead by him as well.
For more than three years Harald was heading the Global Network Operations Center (GNOC) for Nokia Siemens Networks in Lisbon/Portugal with around 400 people. The GNOC managed the Network Operations 2G/3G/LTE for several large European Operators performing various operational tasks. Many tools, process and workflow automations have been implemented under his lead.
Harald operated this center on a 24/7 basis and has been responsible for a 12 million Euro yearly budget.
Harald has been recognized as one of the top 5 percent of NSN line managers for making a difference in the category “Consistency in Leadership” at NSN Global Service in 2010 and 2011.
Harald has over 28 years experience in the Telecommunication Industry in Europe, Asia, Africa and the Middle East. He has spent considerable time working in Asia, where he was largely responsible for service and sales of Mobile Networks and Fixed Lind Networks in Thailand, Indonesia, Bangladesh and India.
Harald is equally skilled and experienced in Sales and Service establishing successful and long lasting customer relationships. E.g. as Sales Director for Siemens Harald steered a business with a volume of more than 210 million Euro in the countries Thailand, Cambodia and Myanmar in 2001/2002, while for DOCOMO interTouch he successfully operated a multi-language call and network operation center in Kuala Lumpur.
Harald holds a Bachelor in Mathematics and also the Post-Certification in Marketing, Finance and Accounting as part of the MBA program from Heriot-Watt University in Edinburgh. Harald successfully passed the S3 Advanced Management Program of Siemens/Duke University-Fuqua School of Business.