Hannah Russell

  • 20 Horn Road Aspley Brisbane
  • 0432492335
  • hannahrussell97@outlook.com
Hannah  Russell

Barista 

Summary

Ambitious and enthusiastic  professional with over 5 years customer service experience. I am competent and efficient at managing responsibilities in a fast-paced environment. I am keen to find a challenging position where I will be able to continue to increase my work experience & develop my skills.

Work History

Work History
Dec 2014 - Present

Barista/ Waitress 

@BEAN CAFÉ

This was a part time position with the following responsibilities: 

  • Managing and facilitating deliveries and money transactions 
  • Handle customer service issues and negotiations in business deals 
  • Set up and shut down coffee station on a daily basis and ensure proper cleanliness of the assigned area 
  • Enter drink orders into computerized cash register; handle cash and make change; process credit cards; open, close, and balance drawer 
  • Cultivated strong relationships with customers to to drive business development 
  • Assigned to mentor new employees and educate them on drink preparation, work related procedures, and computerizing cash register 
  • Serving and preparing both hot and cold beverages, light meals and desserts 
Jul 2014 - Present

Lizards Early Learning Centre 

This volunteer position allowed me to experience full time work. I was given the opportunity to interact with adults in a professional environment whilst caring for children under the age of five. 

  • Foster relationships with parents and young children and build community involvement 
  • Interact and care effectively for the needs of children, including in health, hygiene and safety
  • Assist in children sports and recreational activities 
  • Leadership skills 
  • Cooperation and negotiation skills 

Jul 2010 - Dec 2014

Waitress

Fish on Line Seafood Café

This was a part time position with the following responsibilities: 

  • Taking food orders, managing food enquires both in person and on the phone
  • Greeted new customers and escorted them to their tables
  • Presented menus and answered questions about the cuisine, making recommendations upon request
  • Managing money transactions
  • Food and beverage preparation

Education

Education
Jan 2015 - Dec 2019

Bachelor of Media & Communication/ Bachelor of Arts 

University of Queensland
Jan 2010 - Dec 2014

Mt St Michaels College 

Graduate of Mt St Michaels College 

Mt St Michaels College Netball Captain 

Mt St Michaels College  Clapp Family Shield Award Winner 

Skills

Skills

Qualified Campos Coffee Barista

Certified Barista 

Knowledge of gourmet coffees and grinding techniques

Able to produce and design latte art

Experience sanitizing coffee equipment including steaming and brewing equipment, counters, glasses and dishes 

Prepared bills for orders, managed cash register

Assisted with accounting using adding machine, inventory software, and programs to balance the receipts and the cash register payments

Central Brisbane District First Aid Certificate

Provide cardiopulmonary resuscitation 

Provide basic emergency life support

Provide first aid 

Responsible Service of Alcohol Certificate

Able to serve alcohol on licensed premises in Brisbane, Australia

Certificate of Attainment by Arrow Training 

Accomplishments/ Interests 

  • Mt St Michaels College Netball Captain                                                                   2014 
  • Mt St Michaels Clapp Family Shield Award                                                             2013, 2014
  • Downy Park Netball Association Representative                                                  2010 – 2014 
  • Mt St Michaels College Social Justice Council                                                       2014 
  • St Joseph’s Nursing Home Volunteer                                                                        2013
  • Metropolitan North Netball Representative                                                            2010, 2014 
  • Voluntary St Gerard’s Church Community Service                                               2012 - 2013 
  • Aspley Devils Outstanding Player of the Year                                                         2014, 2015 

References 

Leo Lai - Business Owner of @Bean Café
Phone: 3172 5177

Karyn Carr – Mt St Michaels Open A Netball Coach
Phone: 0417 703 306