Hannah Riley

  • Santa Ana CA

Office Manager


Dynamic and accomplished professional with the ability to adapt in a high pressure office environment. Skilled on the phone and able to efficiently manage office operations from developing and maintaining client relationships to interfacing with internal staff.

Work History

Work experience
Nov 2011 - Present

DIRECTV for Business - Commercial Satellite Sales, Orange, CA

National Accounts Executive, Sales Manager
  • Managed sales floor of 15 sales reps and 10 telemarketers for 2nd largest DIRECTV commercial dealership.
  • Headed client development and opportunity expansion for multi-location national accounts, including Dunkin Donut - Cafua Management, Cheddar's Scratch Kitchen, Wells Fargo, Schools First Federal Credit Union, PDRIUSA (Popeye's Chicken & Biscuits, GA), Riley Saints Drive Pub, and Golden West Credit Union.
  • Coordinated with Perfect 10 Wholesale to order and ship equipment for new businesses and upgrades.
  • Responsible for scheduling 200 technicians for new DIRECTV system installations, equipment upgrades, and service calls for businesses nationwide.
  • Exceeded DIRECTV corporate sales quota for dealership, 6 quarters in a row (2013-2014).
  • Promoted in 2013 to Sales Manager after averaging in top 5% for monthly sales production (2011-2013).
  • Created revenue generation endeavors, including development of forecasts while maintaining a solid client pipeline and database.
Sep 2004 - Jun 2008

Partner's Bistro, Laguna Beach, CA

General Manager, Server
  • Promoted to general manager during ownership changeover.
  • Recognized as Lead Server with responsibility of overseeing opening/closing and training new servers regarding menu items, company policies and procedures.
Apr 2000 - Jun 2002

Leone & Leone, Ltd., San Juan Capistrano, CA

Account Executive
  • Developed strategic corporate, media, and PR communications to increase visibility and stir interest in client news special activities.  Wrote press releases and photo captions. 
  • Successfully managed main client, Tuttle-Click Automotive Group’s public relations.
  • Organized and developed media exposure for Irvine Auto Center’s participation in the Make-a-Wish Foundation’s holiday event.


Sep 1995 - 1997

Columbia University

Majored in Classics

Dean's list 1995, top of class in Latin language studies

Key Competencies

Account Acquisition & Retention - Sales Management - Client Support & Satisfaction - Lead Qualification & Generation - Operations & Logistics - Market/ Industry Research - Cold Calling/ Telephone Sales - Project Management - Relationship Building - five9 Dialer - Microsoft Office Suite - Agemni CRM - SalesForce