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Hannah DeHaven

Customer Service and Sales Representative

Work experience

Jan 2012Jun 2015

Unit Field Trainer/Insurance Agent

  • Trained and managed new agents to build the necessary skills to be a productive agent,
  • Set and hit quarterly goals for the personal and team production
  • Held accountable when necessary and promoted team enthusiasm
  • Responsible for office management
  • Expert in customer service and relations, had to build confidence and good relationships with new and old clients
  • Utilized cold calling, door knocking and referrals
  • Worked on 100 % Commission


Sharks Club/Spring Meadows
  • Served customers food and drinks
  • Ensured customers were having a joyful experience
  • Customer Service and Time Management were the most important skills learned and used
  • Maintained a positive and professional appearance at all times

Secretary/Office Manager

Jay Kim Welch Law Office
  • Called and serviced clients in any way possible
  • Scheduled Appointments 
  • Invoice/Accounts Receivable
  • Responsible for maintaining office supplies
  • Typed up legal Documents
Jun 2009Present


  • Cold called potential candidates to come in for interviews
  • Followed up through the licensing and hiring process
  • Started in high school during Summers
  • Continued after leaving Insurance Agent position


  • Licenced in Michigan
Customer Service/ Administration
  • 5 Plus years of experience 
Adaptable & Flexible
  • Able to work independtly, part of a team or as a leader
Self Starter/ Positive & Enthusiastic
  • Energetic and hardworking