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Summary

Helpful and reliable professional with 6-plus-year vast experience in helping customers get what they want to their gratification and at the same time ensuring that sales goals are met to the satisfaction of the company.  Experience in different areas of customer service.A fun and friendly individual who is known for maintaining a professional environment in hectic situation. Ability to work in high volume fast paced environments.

Work experience

2014-102016-09

Cook

Olive Garden

Cook 

2012-032013-12

Customer Service Representative

American Garage Doors and Openers
Customer service representative Answer all phone calls. Make all appointments for customers. Data entry. worked with Microsoft outlook, word, and Excel. Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency. Demonstrated pro* ciencies in telephone within a high-volume environment. Calmed upset/angry customers researched and rapidly solved problems. Made cold calls to sell our winter and summer garage doors and services. Filed papers. Had daily tasks to complete, while dealing with customers on the phone and in person. Make sure all the dataentries where entered in correctly.
2010-022011-10

Customer Service Representative

Dial America
Customer service representative Dial America is an in bound call center, selling different products. My responsibilities included answering all inbound calls, and selling the product. We had a writtenscript we had to follow in order to sell the product we could not go one word off the script. I was one of her best sellers in our department. I had to enter in all of the customers information and credit card information and make sure the payments would be set up properly. The Cash Depot
2006-062009-05

Secretary

The Cash Depot

 Answer phones, make payments, Data entry, worked with Microsoft word, excel, and Outlook. Put in the end of day revenue in quick books. First point of contact for all customers. Filed paperwork. Put all new clients in excel. Opening and closing the store. Making sure all money is accounted for at the end of the day. Recorded keeping in excel. Skills Telephone & Front Desk Reception* Customer Service, Filing Database , Records Management, Executive ,Administrative Support Reports & Spreadsheets. Complaint Handling* Data Entry(50 WPM) Computer Skills: Word, Excel* PowerPoint*  Access

2009-022009-12

customer service

Caribbean tan

Served as the first point of contact for customers

Effectively opened and closed the store daily

Properly ran the register and did the nightly count of the money. 

Education

20142017

Lanier Technical College

Skills

• Greet customers as they arrive and ask to provide any kind of assistance
• Provide information on the company’s products and services
• Escort customers to their aisles of choice and help them locate products
• Assist in choosing items when prompted by the customer
• Provide product demonstrations
• Provide information on after sales services and warranties
• Take customers’ orders on the telephone and in person
• Ensure that all orders are placed in the order database and delivered to the customer in a timely fashion
• Assist in managing discrepancies and complaints
• Manage logs and reports for goods sold
• Record and maintain customer information
• Oversee loading and unloading of items on trucks
• Stock shelves and rotate items on a periodic basis
• Walk customers through the purchasing process in order to expedite procedures
• Function as a liaison between customers and the company’s departments
• Provide pricing information to customers
• Provide information on daily deals and discounts
• Prepare customer and productivity reports for the benefit of supervisors