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Work experience

Aug 2013Present

Customer Operations Executive

i to i volunteering and Real Gap Experience (Real Travel Ltd)
Effectively manage bookings for all brands – including initial booking with suppliers, visa applications, CRB checks, credit control, changes to programme. Ensure all paperwork is received in plenty of time and passed on to supplier where necessary Make new bookings and chase up confirmations where necessary. Ensure any changes or details affecting the customer are communicated and confirmed Answer all customer email enquiries received into shared in boxes in a timely manner Liaise with overseas partners on booking details and build great relations Receive and process Criminal Record checks ensuring fee has been collected on all CRBs booked Co-ordinate regular cross-departmental Skype calls to in-country partners Handle all issues / complaints and requests from customers while in country, dealing with issues quickly and effectively Act on feedback before, during and after the trip Communicate feedback to in-country partners and product team where necessary
Dec 2012Mar 2013


Real Gap
- Learning about Real Gap and i-to-i brands and products in order to clearly convey information - Inputting customer data onto the CRM - Liaising with customers - Processing online bookings - Conducting competitor research/analysis - Social media marketing
Sep 2012Dec 2012

Campus promotions assistant

• Organise travel, staffing and expenses for all events attending. • Attend a series of events and register new users to Milkround and distribute promotional material. • Motivate and manage teams of student helpers at events in order to exceed registration targets. • Presenting to students about specific topics at target universities. • Reporting on experiences via Blogs to help build engagement with users. • Give full feedback about events attended in order to help shape future marketing plans. • Maintain a detailed knowledge of the company’s products and new developments. • Represent Milkround at all times in a professional and approachable manner.

Student Brand Manager

Campus Group
• Promote brand reputation • Arrange and distribute promotional materials • Organise successful events (including dates, venues, decoration, entertainment etc) • Use social media platforms to promote said events or competitions • Working with SDM(sales development manager) and bar/club managers


Content Editing
Travel Insurance Sales
Ancillary Sales
Apex Data Loader
Complaint handling
Tour Booking
Tour Management
Risk Assessment
Travel Management
Leisure Travel
Telephone Skills
Brand Management
Oral & Written Communication Skills
Teaching English as a Second Language
Building Brand Awareness
Event Photography
Adventure Travel
Travel Planning
Customer Service Operations
Team Leadership
Team Management
Event Planning
Customer Service
Time Management
Social Media Marketing



Bachelor of Arts (BA)

University of Liverpool


References available on request

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