I am an experienced software Technical Writer with a successful track record working in high technology. I have managed multiple writing projects where my leadership has contributed to the success of the documentation architecture. I am innovative and able to solve management problems before they become crises. I am proficient at researching and developing documentation design, planning project goals, and assessing management requirements for more effective application design. I am known in the industry to be adept at translating complex technical information and communicating it in a lucid, concise, and accurate manner. I have an expert understanding of the software development process as well as the publication process and am able to meet both needs in a timely and organized manner. My experience at developing elements of the user interface and scenarios has proven to result in more effective end-user application design. Additionally, my skill at designing clear, task-oriented, topic-based, online help that meets audience needs has shown to dramatically reduce support calls. I am a bright, self-directed writer, who learns quickly and communicates clearly. I have been described as being a team player, easy to work with, and a charming personality that inspires others to work to their full potential.
- Technical Communications Specialist
- Senior Technical Writer
- Medical Writer
- Grant Writer
- Online Help System Designer
2000 - Mar 2009
Lead Technical Writer V - GlassFish Application Server
- Architected websites/wikis for Performance Monitor, SocialSite, and Update Center projects that lead to effective open-source community development in a central location. - Designed and developed task-based online help for the GlassFish Administration Console JBI module that aided in the adoption of the JBI open-source community. - Redesigned the structure of the online help system for GlassFish v2 creating task-help and reference-help modules resulting in clearer, concise help that met customer needs. - Defined and standardized on an intranet web structure for each project to establish unified content between sites leading to customer satisfaction with our websites. - Create team blog site that provided timely communication with GlassFish developer community.