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Hamza Shahid

 Telesales and Business Development call center Manager

Work experience

KKT Orthopedic Spine Center

Oct 2014Present

Telesales and Business Development call center Manager

Key responsibilities are:

Work with the internal team, marketing staff, and other Executive

  • To increase sales opportunities
  • To improve an organization’s market position
  • To achieve financial growth
  • To Build key customer relationships
  • Conduct trainings regarding call center to make our work more efficient and goal oriented
  • Cold calling, advertising or other means of generating interest from potential clients


Sep 2009Jan 2014

Customer Relation and sales Officer

  • Understanding customer needs and recommending them value adding products
  • Suggesting system and process changes to remove the waste and make CRO work more productive
  • Gaining deeper insight on what our customers want and shared with CFT teams
  • Going extra mile in helping customers
  • Present new products and services to achieve sales targets
  • Work with technical staff and other internal colleagues to meet customer needs

    Nov-2011 — 16-Jan-2014

    • Social Club (Volunteer, Branding and event management)
    •  Design Employee Related Branding / campaigns for Customer Care
    •  Dealing with different vendors as per event/ activity requirements (Branding)
    •  Worked as Photographer and event organizer
    •  Engaged Employees in In-house activities & events
    •  Worked in different capacities in Film Production of Customer Care 2012
    •  (Served for 2 years in Customer Care other than existing job requirements)


Punjab University  

Jun 2006Jan 2008


College of Art & Design, University of the Punjab, Lahore

Jan 2004Jan 2005

Diploma in Graphic Design