Hamza Munir

  • Portland Oregon
Hamza Munir

Customer Centric & Sales Oriented

Summary

I am a results and goal-oriented leader with the demonstrated ability to influence diverse, cross functional groups and meet critical deadlines in a fast-paced environment. I thrive in environments where I can analyze and problem solve while developing and creating new ideas and processes. I enjoy cultivating relationships to compliment my abilities and boost productivity while innovating and fostering the development of new ideas and technology. My cross-functional background includes experience across a ranges of businesses and industries. My particular passion is for business development; focusing on the growth and development of a brand or company while managing operations and Business strategies. My experience has resulted in a wealth of technical and sales experiences, a continuous need to adapt and change and the ability to maintain effective relationships.

Work History

Work History
Feb 2014 - Present

Assistant Store Manager

International Food Bazaar (Meat and Whole Foods)
  • Set standards and model behavior for optimum customer service
  • Recruited, trained, developed, and motivated my employees
  • Promoted International Food Bazzar to my customers and community
  • Maintained a great rapport with my employees, sales people, and customers
  • Hired, managed, and trained 4-6 employees
  • Completed a daily cash report and bank deposit
  • Increased retail sales by promoting new products, maintaining stocked shelves, up-selling, and cross merchandising corporate experience
Nov 2011 - May 2015

Store Manager

Phillips 66
  • Provided partners with coaching, feedback, and developmental opportunities
  • Developed and maintain positive relationships with partners in the district by understanding and addressing individual motivation, needs and concerns
  • Ensured partners adhere to legal and operational compliance requirements
  • Ensured team members adhere to legal and operational compliance requirements
  • Utilized and demonstrate effective management principles and practices to create and maintain a successful store team resulting in an environment where partners are valued and respected
  • Facilitated Classes (Intro to Starbucks, Shift Supervisory Skills, Health Certification) to Store Partners in the Houston Market for 5 years
Jan 2005 - Nov 2011

Assistant Manager

7-Eleven
  • Oversee store operations, supervise employees and manage inventory
  • Develop successful sales plans to grow your store's profitability
  • Implement new product lines and create strategies to introduce and promote them to our customers
  • Set standards and model behavior for optimum customer service
  • Recruit, train, develop and motivate your employees
  • Promote 7-Eleven to your customers and community
  • Maintain a great rapport with employees, sales people, and customers
  • Hire, manage, and train 10-12 employees
  • Tripled online and instant lottery sales through maintenance and promotion
  • Complete a daily cash report and bank deposit
  • Increase retail sales by promoting new products, maintaining stocked shelves, upselling, and cross merchandising

Education

Education
Sep 2015 - Present

Bachelor of Arts in Supply Chain & Logistics Management

Portland State University

Currently attending and pursuing Bachelors Degree

Core Competencies

Skills

Supervisory Skills

  • Able to lead others in high-demand situations
  • Coaching, guiding, or tacking
  • Delegating tasks or responsibilities
  • Demonstrated leadership
  • Evaluating performance, programs, processes, or events
  • Group facilitating, managing group interactions
  • Planning, budgeting, goal setting, or scheduling
  • Proven leadership and organizational abilities
  • Strongly committed to team-building and staff development
  • Team leader with a proven ability to train, supervise, motivate, and evaluate customer service representatives.
  • People oriented; enjoy working directly with customers and the general public.

Inside Sales

  • Drove sales of products, by developing, identifying, and securing all relevant
  • direct sale opportunities.
  • Served as internal sales support for pre-defined territory locations to achieve or exceed assigned sales quotas and goals.
  • Generated market interest and close sales by executing Product and Segment
  • Marketing activities such as: projects, surveys, campaigns, teaching, site visits
  • and or promotions.

Teamwork/Team Player skills

  • Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times
  • Thrive in a team environment and work well with others
  • Enjoy working as a team member as well as independently
  • Team leader and team player

Procurement

  • Controlled the purchasing budget
  • Monitored delivery times to ensure they are on time, in addition delivering cost savings for the company
  • Ensuring the adequate supply of all required materials, components and
  • equipment
  • Managed the procurement supplier relationships for the company
  • Helped to source alternative items for buyers and customers
  • Managed commodity cost initiatives
  • Resolved disputes and claims with vendors and suppliers
  • Promoted best practice across the company
  • Developing relationships with distributors

Problem Solving Skills

  • Combine patience, determination, and persistence to troubleshoot client issues
  • Dynamic, results-oriented problem solver
  • Easily understand and solve technical problems
  • Handling complaints from parents, clients, customers, or citizens Skilled at evaluating options and generating solutions
  • Strong problem-solving and analytical skills
  • Troubleshooting equipment or situations

Strong  Communication Skills

  • Excellent written and verbal communication skills
  • Confident, articulate, and professional speaking abilities (and experience) Empathic listener and persuasive speaker
  • Excellent presentation and negotiation skills
  • Speaking in public, to groups, or via electronic media

Language

                              • English
                              • Urdu
                              • Arabic
                              • Hindi
                              • Punjabi 

Personal References