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Work experience

Dec 2014Present

Order taker

Pre-opening Banana island resort Doha by Anantara

Takes guest orders via phone, Inputs Food and Beverage orders through Micros, coordinates guest amenities, and organizes guest table pick-ups on completion of meals in a timely manner. Up -sell Food and Beverage by making well Informed and eloquent suggestions. Collect Payments and Pay Gratuities.
Maintain a high standard of sanitation and cleanliness and leading the waiters



Diploma executive front office

Institute of Applied Technology Hotel Casablanca
  • Greets, registers, and assigns rooms to guests.
  • Issues room key to guest.
  • Responsible for proper key control and other security measures.
  • Answers telephone in absence of telephone operator.
  • Transmits and receives telephone messages and sets up guests’ wake-up calls.
  • Date stamps, sorts, and racks incoming mail and messages.
  • Answers inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment,
  • and travel directions.
  • Keep records of room availability and guests’ accounts. Operates the front office computer system.
  • Makes photocopies if needed.
  • Computes bill, collects payment, and makes change for guests.
  • Makes and confirms reservations.
  • Posts charges such as room, food, liquor, or telephone, to guest folio.
  • Makes restaurant, transportation, or entertainment reservations for guests
  • Deposits guests’ valuables in hotel safe or safe deposit box.
  • Confers and cooperates with other departments as needed to ensure coordination of activities.
  • Works toward a 90% walk-in conversion rate goal.
  • Ensures Inn compliance of all company policies and procedures.
  • Adheres to all safety procedures and informs management of any unsafe conditions.
  • Attends meetings and training as requested.

Bachelor level

Taha hussain Casablanca



  • Adaptable: Able to adapt oneself to new surroundings; to make suitable change so as to fit new conditions. 
  • Determined: To do, resolve, on a course of action
  • Hardworking: Done with energy, industrious.
  • Persevering: Steadfast pursuit to an aim, refusal to give up; continued effort
  • Responsible: Capable of rational conduct, trustworthy.