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Hamdi Sheba

Teller at Al Rostamani International Exchange

Work experience

May 2013May 2015


Al Rostamani International Exchange

Balance currency, coin, and checks in cash drawers at ends of shifts Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips. Examine checks for endorsements enter customers' transactions into computers in order to record transactions and issue computer-generated receipts. Count currency, coins, and checks received, in order to prepare them for deposit or shipment to branch banks Explain, promote, or sell products or services such as travelers' checks, savings bonds, using computerized information about customers to tailor recommendations

Jan 2012Apr 2013

Customer Service Agent -Call Centre

Kuwait Food Co, Americana

Determines requirements by working with customers. Answers inquiries by clarifying desired information; researching, locating, and providing information. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Fulfilled requests by clarifying desired information; completing transactions; forwarding requests. Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.

Sep 2007Apr 2013


Kuwait Food Co, Americana

Taking orders and requests from customers Provide perfect customer service which satisfies customer’s requirement Serving customers and packing their orders Entertaining customers comments and complaints Advising customers on menu items and current promotions Comply with all policies, quality standards, procedures and expectations of the company and departments


Jan 2000Jan 2004

Bachelor's degree

Graduated in Bachelor of art and Education, Year 2004Assuit University, Egypt


Call Centers
Customer Service
Excellent spoken and written communication skills
Highly skilled in receiving and processing all banking transactions including; verifying transactions, checking and savings account withdrawals and deposits Extra ordinary talent in Marketing and Sales


Aug 2014Present

     Identification of Fake and Counterfeit Currencies 

Sep 2014Present

 Anti-money laundering and combating terrorist financing 

Feb 2013Present

Customer Service – attending customer mania program, mania plus (111) fish program. How to work together program 


  • Identification of Fake and Counterfeit Currencies 
  • Anti-money laundering and combating terrorist financing
  • Ms- office, internet and typing

Customer Service – attending customer mania program, mania plus (111) fish program. How to work together program