Tera Hamby

Objective

I have over 20 years of professional management experience, 11 years of which are in Property Management (Licensed Florida Community Association Manager) and a combined 7 years in retail and restaurant management.

My superlative organizational skills and ability to multitask are essential to manage effectively a variety of people with varying agendas and needs. When performing reconciliations, A/P & A/R tasks in QuickBooks, I focus on all the details in a time effective manner.

As a bookkeeper of 1000 units, I excelled in my position. I achieved zero delinquency consecutively.

As an Asset Property Manager/Community Association Manager in addition to my community, my experience was also utilized as an asset manager for several sister communities throughout Florida. Recognizing that our teams are the greatest internal resource, I look for ways to identify, educate and motivate my teams and myself to better serve my residents. Not only am I helping individuals to function at a level that is more in line with their natural gifts, but I am helping my company achieve business goals as well. Empowering my teams with the knowledge needed to succeed is key to reducing turn over issues and the success of my company by providing excellent customer service.

I am seeking a part time 20-30 hours work week. 

I will be available immediately, since I own my business and it is now set to run itself during the hours I will be at work.

I look forward to setting up a time to meet and further discuss this with you. Please email me at pamperedpawgifts@gmail.com.

Sincerely, Tera Hamby

Work History

Work History
Oct 2004 - Present

Owner

Pampered Paw Gifts
  • All aspects of marketing, business and inventory
  • Creation of gifts
  • Customer Service ( http://pamperedpawgifts.com/happy-customers.php )
  • Created all marketing materials and set up cross marketing program with local vendors
  • Create adwords campaigns for banner ads, text ads and radio spots
Sep 2008 - Jul 2009

Front Desk

Zephyrhills Chiropractic and Acupuncture

Fast paced well established Chiropractic office at the front desk.  During our peek season we would have 50 to 60 patients daily.  Multi-tasking and excellent customer service was key.

  • Answering incoming calls and making outgoing calls
  • Taking messages
  • Reconcile cash receipts and prepare bank deposit
  • Responding to inquiries
  • Providing comprehensive secretarial and clerical support
  • Trained on process of electronic digital imaging thermography
  • Maintain ledgers and patient files
  • Create new patient files
  • Filing
  • Sending faxes
  • Scheduling patients
  • Assisting patients with paper work
  • Maintain computer system for patients birthdays, send Birthday cards and other materials to patients
Sep 2004 - Sep 2008

Property Manager/Community Association Manager (240 Units)

Windsor Club Group LP/Windsor Club Condominiums

Managed community since construction of community, opened community January of 2005 *First year Net Cash Flow budgeted for (34,444.89) Actual: 92,532.15 *First year Total Operating Expenses budgeted for: 540,599.00 Actual:453,875.64 *First lease up community in company to exceed all occupancy, budget and NOI goals *Establish new residents through desktop publishing skills and creative cost effective marketing *Created all current marketing materials including floor plans of community Assisted in coordinating and hosting chamber and various groups events at our community Reports and final walks on all buildings for CO approvals Hired and mentor team of 7 Due to our success community sold (Jan. 31, 2006) for $39.9 million (doubling investment) & is now a condo conversion Liaison between realty persons, engineers, attorney, marketing consultants and appraisers for process to convert community to condominiums and set up of docs All aspects of bookkeeping for 3 separate banking and Yardi accounts for condo owners, condo & non-condo rentals All aspects of A/P and A/R for non-condo & condominium accounts All aspects of rental increases and rent collection Prepare and maintain accurate property and tenant files Maintain and ensure accurate vendor tax and insurance files and relations

Sep 2003 - Aug 2004

Community Manager (453 Units)

Duke Energy/Crescent Resources

*Maintained 95% occupied and was 99% leased *Maintained budget and was always within budget *Increased income over budget in all areas: 32% increase from water reimbursement,75% from late charges collected, 136% from MTM premiums and 30% from transfer fees *Water collections serious delinquency over 25 accounts within 3 months delinquencies were down to 4 accounts delinquent and had recovered over $8,000.00 in revenue *50% personal closing ratio, team ratio: 34% Managed a team of 7 Prepared reports for owners and held monthly meetings All aspects of rental increases and rent collection Maintain current residents through functions

Nov 2002 - Aug 2003

Leasing Agent (192 units)

United Dominion Reality Trust

*Best in the entire company for credit loss collection *Top leasing performer for company *Top renewal performer in district Coordinated all resident events and marketing Created all marketing materials and set up cross marketing program with local vendors

Jan 2000 - Jan 2002

Leasing Agent promoted to Bookkeeper

Post Properties

Dunwoody, GA (820 units) /Tampa, FL (1000 units) Leasing Agent promoted to Bookkeeper *Top performer with 56% renewal conversion at 5% increase rental rate *Only bookkeeper in 12 years to achieve zero delinquency consecutively Handle over $800,000.00 monthly Assisted with marketing to local preferred employers

Portfolio

Skills

Skills

Training:

Licensed Florida Community Association Manager (To become a LCAM passed testing required and  a background and fingerprint check by the FBI) Time Management (One Minute Manager) classes Florida Certified in tanning bed operation Grace Hill Certified in the following: Conflict Resolution Supervisor Version Fundamentals of Property Management Fair Housing Preventing Sexual Harassment Customer Service Leasing for a Living Resident Retention Mold Awareness                                    

Computer Skills

10 key by touch Troubleshooting printers, computers and all office equipment Kronos' time and labor payroll system Credit card Tranz unit operation & reconciliation MS Office Dreamweaver Publisher (marketing portfolio available, design and create professional marketing materials) Lotus Notes Outlook Excel PowerPoint Rent Roll Yardi One Site Timberline RM AMSI