Service Manager and Assistant Manager
I've been working in this company from college where I've started as service technician then moved up the hierarchy as spare parts salesman, service hotline operator up to service manager and assistant manager.
As assistant manager I'm up to date with every single current project but also actively involved with their execution. Customer care and managing new projects also fall within my responsibilities.
Areas of expertise:
* Selling - experience in selling a broad range of products starting from industrial machinery up to spare parts
* Negotiating skills - ability to detect key contractual points and alternatives concerning industrial investment goods
* Incoming order questioning - experience in precise questioning of customers in order to get a custom quote for each client. The same is valid for spare parts.
* Service hotline operator - guided troubleshooting of industrial machinery via telephone or e-Mail
* Market knowledge - profound knowledge in the field of marketing and acquisition for the Romanian market, primarily in the plastics and rubber processing sector
2009 - Creation of Just Plast Technologies' identity and webpage; work on a multi-million EUR large-diameter pipe project
2008 - Through focusing on spare parts sales and service sales I've managed to substantially secure the company's income
2007 - Important contribution in salvaging a deal worth in excess of EUR 450.000,- through negotiating skills
From the beginning I've managed to lower the operational costs through various improvements and service reorganization in the favor of both customers and company management
Currently I have experience with following manufacturers:
* Artec, Austria - plastic recycling extruder manufacturer
* Battenfeld Extrusionstechnik, Germany - plastics extruder manufacturer
* Knoll, Germany - manufacturer of conveyers, filters and pumps
* Maplan, Austria - rubber injection molding machine manufacturer
* Unicor, Germany - corrugated pipe extruder manufacturer
* Wickert, Germany - hydraulic presses for a wide range of uses
* Wittmann-Battenfeld, Austria - plastic injection molding machine manufacturer