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Halil Agan

Service Delivery Manager at Asseco SEE Teknoloji A.S.

Work experience

Dec 2014Present

Delivery Manager

Service Delivery Manager at Asseco SEE, Istanbul, TURKEY Description of Work: be a leader for the Service Delivery Team to provide quality service to clients dispatch customer requests, monitor and manage customer incidents monitor and report resource utilizations and process improvement to management provide ongoing leadership, guidance and support to Delivery Team on the management of clients. conduct review meetings with major customers including customer visits. report and drive improvements based upon KPI for customer support activities to ensure a high quality and performance objectives are met. communicate efficiently to provide client interface and consulting expertise back to client. participate in meetings with clients, including sales and operational support meetings. ensure escalations are carried out promptly and managed according to documented escalation guidelines. work close with the sales team to understand the product sales funnel, help to prepare service sales offers including pricing and deliverables.
Jan 2013Aug 2014

Pmo Manager

Ziraat Technology
PMO Manager at (formerly Fintek), Istanbul, TURKEY Description of Work: leading more than 10 years experienced Project Managers managing nearly 20 project managers that manage projects according to the PMI standards. preparing IT budget and investment plan of Ziraat Bank managing project managers who are dealing with more than 150 project yearly evaluating projects and performance's vendor management and procurement planning project portfolio
Nov 2011Jan 2013

Investment Manager

ZiraatBank's IT company A. Ş.
IT Investment Manager at Fintek(, Istanbul, TURKEY Description of Work: leading more than 10 project managers who are specialized on investments consulting for IT investment decisions preparing tender documents and evaluating vendors contract management resources(Hardware and software) management which consist of 300. 000 pieces IT equipment preparing IT budget and investment plan helping to the bank giving more than 20 million USD worth investment decisions yearly reviewing the underpinning contacts of 3rd party service providers producing and monitoring the Service Level Agreement(SLA) contribute to the relationship with key business decision makers and business lines for driving their decisions towards company's technology strengths and opportunities from a financial projection perspective procurement of IT assets
Dec 2009Nov 2011

It Manager

ZiraatBank's IT company A. Ş.
IT Manager at Fintek, Istanbul, TURKEY Description of Work: leading small group of IT people preparing IT budget and investment plan evaluating and giving a decision for IT investments leading project managers for inhouse projects giving consultation for upper management
Mar 2004Dec 2009

Business Development Project Manager/team Leader

ZiraatBank's IT company A. Ş.
Business Development Project Manager/Team Leader at Fintek, Istanbul, TURKEY Description of Work: pursuing and coordinating vendor relations managing special business development projects planning possible business opportunities from IT point of view performing feasibility studies, and cost/price analysis preparing tender documents coordination between business and technical departments pre-analysing offerings and evaluate the process managing procurement projects managing the project team including any subcontractors.
May 2002Mar 2004

Project Manager

Esem Energy Meters and Electricity Components
Project Manager at. Ş., Istanbul, TURKEY Description of Work: leading a group that design Electronic energy meters in Turkey managing meter portfolio and taking necessary actions organizing import process, arranging schedule stock management performing feasibility studies, and cost/price analysis adapting technical requirements to the current and future designs. pursuing market behaviors and demands. contacting with TEDAS for legal permissions and approvals.
Apr 2000Jan 2002

Product Manager

Esem Energy Meters and Electricity Components
Project/Product Manager in the Marketing-Products Department at Telsim Mobile Telecommunications Services A. Ş., Istanbul, TURKEY Description of Work: designing and developing Voice, IN(Intelligent Network) based services such as VPN, Terminating Hunting, Reverse Charging, FreeCall, KidsPhone, VMS(Voice Mail Service), UMS(Unified Messaging), Speech-Enabled Services following the developments in the GSM market worldwide, analyzing Turkish market trends constructing service definitions based on the general trends, local needs, technical capabilities and subscriber feedbacks coordinating the related departments to develop the services analyzing the revenue trends for services, taking actions if necessary pursuing launch of the new services planning profitability of the services and making feasibilty analysis of the projects
Nov 1996May 1997

Pre-Sales Engineer

Pre-Sales Engineer at Mikrohost Istanbul, TURKEY Description of Work: participated in several industrial automation projects throughout the stages of project evaluation, proposal preparation, contract negotiation, system installation and product support activities. responsible for evaluating hardware requirements of the projects
Sep 1994Mar 1996

Project Engineer

Data Processing Center of the Istanbul
Project Engineer at the Municipality(Belbim AS), Project Development Department, Istanbul, TURKEY Description of Work: played active role in feasibility and preliminary design studies of the Integrated Public Transportation Project of the municipality(AKBIL Project). participated in side survey, test and evaluation activities within the framework of the same project participated in design and implementation of the mobile environmental pollution measurement vehicles in terms of both hardware and software. installing windows based operating systems and solving problems encountered during the process of projects. Evaluating and choosing modems that are used for the project, later installing and configuring them. designed a software program with a team to collect data from special machines, then, interpret and prepare them for management. In addition, in this project, a special program was designed to provide an on-line connection whenever instant data were required. NON-ACADEMIC EDUCATION and TRAINING




University of Nottingham


Hacettepe University