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Summary

Experienced Duty Manager with a demonstrated history of working in the hospitality industry. Skilled in Front Office, Customer Service, Time Management, and Team Leadership.

Work History

Swissotel Makkah
Apr 2017Present

Duty Manager

 The Reception Manager assists at the front desks, focus on customer service and carries out the training, team members’ development and performance management. Responsive to continuous challenges and open to making changes to achieve targeted results. He builds partnership with other departments to ensure that guests' needs are attended. Primarily focused on services provided at the Front Desk. He is capable of defining, coordinating and managing a service delivery system utilizing resources, tools, data and service standards. He uses computer system, learns and utilizes computer hardware and software features to manage systems and generate reports.

Swissotel Makkah
Apr 2016Apr 2017

Font office Supervisor

Swissotel Makkah
Des 2014Apr 2016

Front Office Receptionist

Oct 2014Dec 2014

customer service for 3 months

Sep 2013Jul 2014

a computer science teacher for 10 months 

 

Education

Taif University 
Mar 2008Jun 2012

Bachelor of Computer Science

Bachelor of Computer Science From the University of Taif

 

 Grade (good) Graduation in  Year 1433 / 2012

 

 

Certifications

Oracle University
Jan 2013Mar 2013

Oracle 

Oracle database SQL expert  from oracle university

Eurolingoa Institute
Jul 2013Oct 2012

Diploma in English  

Diploma in English 7 months from Eurolingoa Institute In India 

Skills

  • MICROSOFT OFFICE PROGRAMS
  • Strong analytical and planning skills & Behavioral Development Skills.
  • experience in a leadership or supervisory role an asset
  • Ability to work well under pressure in a fast paced environment
  • Strong interpersonal and problem solving abilities
  • Ability to work cohesively with fellow colleagues as part of a team
  • Opera PMS.
  • ICDL in computer system.
  • experience in a leadership or supervisory role an asset
  • Highly responsible & reliable
  • Fluent communication in English.
Language

Arabic and English