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Summary

Four years of experience in  private sector , starting with teaching computer courses for 10 months,
Join Swissotel Makkah as a front office receptionist since 31 of December 2014 . from 1 of April 2016  i was promoted as a Front Office Supervisor . in 1 of April 2017 i promoted as Duty Manager In Swissotel Makkah 

Work History

Swissotel Makkah

Apr 2017Present

Duty Manager

 The Reception Manager assists at the front desks, focus on customer service and carries out the training, team members’ development and performance management. Responsive to continuous challenges and open to making changes to achieve targeted results. He builds partnership with other departments to ensure that guests' needs are attended. Primarily focused on services provided at the Front Desk. He is capable of defining, coordinating and managing a service delivery system utilizing resources, tools, data and service standards. He uses computer system, learns and utilizes computer hardware and software features to manage systems and generate reports.

Swissotel Makkah

Apr 2016Apr 2017

Font office Supervisor

  • To ensure operational efficiency of all Front Office areas during shift and the service delivery of those areas.

    Swissotel Makkah

    Des 2014Apr 2016

    Front Office Receptionist

    Oct 2014Dec 2014

    customer service for 3 months

    Sep 2013Jul 2014

    a computer science teacher for 10 months 

     

    Education

    Taif University 

    Mar 2008Jun 2012

    Bachelor of Computer Science

    Bachelor of Computer Science From the University of Taif

     

     Grade (good) Graduation in  Year 1433 / 2012

     

     

    Certifications

    Oracle University

    Jan 2013Mar 2013

    Oracle 

    Oracle database SQL expert  from oracle university

    Eurolingoa Institute

    Jul 2013Oct 2012

    Diploma in English  

    Diploma in English 7 months from Eurolingoa Institute In India 

    Skills

    microsoft office programs 
    • Strong analytical and planning skills & Behavioral Development Skills.
    • experience in a leadership or supervisory role an asset
    • Ability to work well under pressure in a fast paced environment
    • Strong interpersonal and problem solving abilities
    • Ability to work cohesively with fellow colleagues as part of a team
    • Opera PMS.
    • ICDL in computer system.
    • experience in a leadership or supervisory role an asset
    • Highly responsible & reliable
    • Fluent communication in English.
    English 
    i can speak ,read and write 

    Purpose


    Great desire to work in private sector including companies and Establishments as this goes with my nature and ambitions 
    Great desire to develop my self and this is within courses, practice and experience I will gain from working in private sector