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Accomplished, client-focused professional with over 2 years of experience delivering excellence in the management of processes, procedures and personnel within sales, call center and insurance environments. Demonstrated ability to ensure high levels of customer service, interpreting needs and matching with services and solutions to best address to customized client requirements. Highly efficient in analyzing and researching complex data and information to ensure contractual and regulatory requirements are met. Expertise in effectively training employees on new products/services, procedures and systems. Possess extensive experience in call center operations and providing leadership to teams in the delivery of high standards of customer service and the delivery of established objectives and KPIs. Highlights include:


Dec 2015

BS Software Engineering

Bahria University Islamabad


Chishtian Science College Chishtian


Sir Syed Public High School Chishtian



Associate Vice President

IEEE Bahria University Islamabad student branch
Jan 2013

Nescafe Basement Activity

Bahria University


Management Head

BACSAP Bahria University Islamabad

Work experience

Sep 2015Nov 2015

Telemarketing Agent


Telemarketing Agent for Titan telecom, UK based office

Jan 2015Aug 2015

Customer Service representative

Live Chat Ltd


Personal Abilities

Decision Making & Team Leading skills with good communication skills
Willing to take responsibilities and accept challenges.
Excellent Logical Building, Problem Solving skills along with sufficient managerial skills
Ability to motivate others towards achieving their goals and experience to work under stress

C++/C, Java, C#, ASP.Net,

Ajax, HTML ,Java Script, Assembly Language, Oracle 10g

Erwin Data modeler, Microsoft office, Microsoft (Visual Studio 2010,2012)

Microsoft SQL server, Windows Movie Maker , Dev C++.

Hobbies & Interest

  • Strategic mind games
  • Community group involvement
  • High risk pursuits
  • Reading, museums, libraries