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Work experience

Jun 2013Present

Financial Consultant

PNC Bank
Cleveland, OH Branch Financial Consultant II Perform various financial product servicing in all areas of branch banking including creating new business opportunities by analyzing client information, visiting businesses for potential new accounts Support development of individual plans, through activities including data gathering, analyzing and contacting prospective business client Participate in sales meetings in order to develop extensive service knowledge while identifying various ways to meet consumer needs, resolve problems, and improve selling technique Develop new client by cold calling more than 30 prospective customer daily Collaborate with four business eco-system partners in implementing new strategic initiatives including instituting growth strategies, new client acquisitions Achieve 100% of all quarterly sales targets by performing consistent and effective client relation and retention practices Generate hundreds of thousands in revenues in all areas of branch banking, which includes personal and business banking accounts, loans, credit card product Conduct various financial audits to make sure highest level of branch operational integrity Assist other branches in the market to attain high volume cliental relationship and generated additional revenue streams Generate additional revenues by forwarding referrals to three other business partners in the eco-system Constantly identify cross-selling opportunities to maximize bank's share of wallet and improve branch bottom line Analyze financial documents including statements, transaction histories for accuracy and deter fraudulent activities
Jun 2006Present

Help Desk Supervisor

Walsh College
Troy, MI-Septembber 2007 IT Help Desk Supervisor Trained and supervised new employees for IT help desk and computer lab Assisted students and faculty members with computer and online related issues Coordinated installation of new and cost effective software packages in labs and classrooms Reviewed and investigated daily service call tickets, directed service calls to technicians
Nov 2011Jun 2013

Assistant Store Manager

Starbucks Coffee Co
Cleveland, OH Assistant Store Manager Directed a group of two dozen employees to various store duties including world class customer service, suggestive selling which resulted in significant revenue increase Promoted a healthy work environment by effectively addressing internal complaints and resolving work related issues among co-workers Enforced a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to co-workers Executed quality audits ensuring the store readiness for surprised inspection Chaired quarterly store meetings to discuss upcoming promotions and shared strategies to increase store revenue
May 2005Dec 2012

Operation Manager

Church's Chicken Restaurants
Detroit, MI, Cleveland, OH Restaurant Operation Manager Coordinated local marketing campaigns including newspapers, radio, internet medias to boost sales Generated millions in revenue by developing new business strategies and secured new business opportunities Created, analyzed, and implemented annual budget for multiple stores and reduced overhead cost by 20% every quarter Hired and trained store managers for different markets and successfully deployed them to take over store operations
May 2004Jan 2005

Foreign Exchange Management Associate

Sonali Exchange Co. Inc
Foreign Exchange Management Associate Established new business relationships and effectively identified and communicated appropriate foreign exchange solutions Troubleshoot complex international monitory transactions by using problem solving skills Facilitated millions of dollars in international transaction by strictly following all international foreign exchange regulations Managed and supervised bank reconciliation and cash management process of millions of dollars every quarter Training/Consumer Lending Fundamental Regulation Z-Truth in Lending Act Certification Fraud Detection & Prevention Deposit Compliance Overview Regulation X-Real Estate Settlement Procedure Act Fair Lending & Fair Credit Reporting Act




Walsh College