Printing tool Download PDF

Work experience


Wardrobe Consultant

Men's Wearhouse
  • Worked to establish a rapport with customers to determine their clothing needs and show appropriate wardrobe concepts
  • Made and maintained post-sale contact with customers through phone calls and clienteling calls
  • Followed through on all promises made, problems discovered and special order requests on a timely basis. 

Corporate Retail Store Manager

Centennial Communications
  • Supervised a staff of 8 to 10 inside sales representatives and one outside sale representative at two different locations
  • Dramatically improved market performance by attaining a 65% year-over-year increase in sales and activations.  
  • Sales through customer referrals increased 270% year-over-year. 

  Duties included: Sales management, sales training and employee coaching. Ensured compliance with all company standards for cash-control, inventory, merchandising and facility management. Prepared weekly payroll reports and monthly work schedules. Interviewed potential employees using behavior-based techniques. Implemented and monitored sales performance tracking system. Lead regular sales meetings. Developed various community outreach events and promotions with other business groups. 


Store Manager

Radio Shack Corp.
  • Recaptured major corporate account (Styrker Medical) by restoring excellent customer service. Store ranked in top third for net-profit in the region. 
  • In nine months time, rose from part-time sales associate to management level based on superior performance on the job.
  • Completed management training program in three months, becoming the first in a 15-person class to be promoted to store manager.

Duties included: Sales management, recruiting, hiring and staff training, managing local inventories, cash and facilities. Ensured compliance with all corporate procedures and standards. 


Staff Writer

Battle Creek Enquirer
  • Reported on a wide range of local and regional news topics, including business, government, cultural events and sports.
  • Ability to communicate quickly to a diverse audience of readers.
  •  Interviewed dozens of local, regional and national newsmakers.
  •  Developed a strong rapport with a wide variety of socio-economic groups. 



Western Michigan University

Took 9 credit hours of news writing, advanced newswriting and news editing classes.


Bachelors of Science

Western Michigan University


Management and Inventory Control
Simplifying procedures and improving processes to maximize ROI Account recovery Administrative recordkeeping, records and cash management
Situational Leadership/Performance Management
Recruiting and training Behaviorally-based interviewing Goal setting for both groups and individuals Coaching and counseling Staff scheduling
Customer Service
Directing innovative new customer service projects Customer complaint resolution Account recovery  


  • Experienced customer service, situational leadership, performance management and inventory control professional.
  • Excellent verbal and written communications skills.
  • Proficient in Microsoft Word, Excel, Power Point and Outlook


  Sales/Merchandising Management                                                    Marketing/Communications

Volunteer/Community Outreach Activities

  • Marketing/communications volunteer for Calhoun County Child Abuse and Neglect Prevention Council
  • United Way “Day of Caring” volunteer
  • River Clean-Up Program
  • Binder Park Zoo volunteer
  • Arbor Academy PTO