Edward Deane

Work History

Work History
2006 - 2009

Wardrobe Consultant

Men's Wearhouse
  • Worked to establish a rapport with customers to determine their clothing needs and show appropriate wardrobe concepts
  • Made and maintained post-sale contact with customers through phone calls and clienteling calls
  • Followed through on all promises made, problems discovered and special order requests on a timely basis. 
2005 - 2006

Corporate Retail Store Manager

Centennial Communications
  • Supervised a staff of 8 to 10 inside sales representatives and one outside sale representative at two different locations
  • Dramatically improved market performance by attaining a 65% year-over-year increase in sales and activations.  
  • Sales through customer referrals increased 270% year-over-year. 

  Duties included: Sales management, sales training and employee coaching. Ensured compliance with all company standards for cash-control, inventory, merchandising and facility management. Prepared weekly payroll reports and monthly work schedules. Interviewed potential employees using behavior-based techniques. Implemented and monitored sales performance tracking system. Lead regular sales meetings. Developed various community outreach events and promotions with other business groups. 

2000 - 2005

Store Manager

Radio Shack Corp.
  • Recaptured major corporate account (Styrker Medical) by restoring excellent customer service. Store ranked in top third for net-profit in the region. 
  • In nine months time, rose from part-time sales associate to management level based on superior performance on the job.
  • Completed management training program in three months, becoming the first in a 15-person class to be promoted to store manager.

Duties included: Sales management, recruiting, hiring and staff training, managing local inventories, cash and facilities. Ensured compliance with all corporate procedures and standards. 

1993 - 2001

Staff Writer

Battle Creek Enquirer
  • Reported on a wide range of local and regional news topics, including business, government, cultural events and sports.
  • Ability to communicate quickly to a diverse audience of readers.
  •  Interviewed dozens of local, regional and national newsmakers.
  •  Developed a strong rapport with a wide variety of socio-economic groups. 

Education

Education
1992 - 1993

Western Michigan University

Took 9 credit hours of news writing, advanced newswriting and news editing classes.

1985

Bachelors of Science

Western Michigan University

Skills

Skills

Management and Inventory Control

Simplifying procedures and improving processes to maximize ROI Account recovery Administrative recordkeeping, records and cash management

Situational Leadership/Performance Management

Recruiting and training Behaviorally-based interviewing Goal setting for both groups and individuals Coaching and counseling Staff scheduling

Customer Service

Directing innovative new customer service projects Customer complaint resolution Account recovery  

Summary

  • Experienced customer service, situational leadership, performance management and inventory control professional.
  • Excellent verbal and written communications skills.
  • Proficient in Microsoft Word, Excel, Power Point and Outlook

Objective

  Sales/Merchandising Management                                                    Marketing/Communications

Volunteer/Community Outreach Activities

  • Marketing/communications volunteer for Calhoun County Child Abuse and Neglect Prevention Council
  • United Way “Day of Caring” volunteer
  • River Clean-Up Program
  • Binder Park Zoo volunteer
  • Arbor Academy PTO