Summary

Ten plus management years within the mortgage industry with a focus on the residential loan process through the completion of real estate valuation products. Proactively facilitated regular communication with all levels of client contacts to ensure Key Performance Indicators were being met while successfully enhancing client relationships therefore increasing business.

Objective

I am a highly self motivated & energetic Business Professional with more than 10+ years of Operations Management experience who unfailingly demonstrates an ability to excel to new levels of success within a fast paced competitive corporate environment. My goal is to secure a position with a company that would allow me to grow as a business professional and given my experience and excellent capabilities I am confident that I would be an asset to any team. 

Interests

  • Hiking
  • Camping
  • Fishing
  • Travel
  • Music

Work History

Work History
Oct 2007 - Feb 2010

Director of Operations

Secure Collateral

Typical work activities:

  • Hired, trained, coached and evaluated staff of 20+ team members incorporating the creation of monthly production forecasts used to determine resources needed to complete each process efficiently.
  • Established and maintained service level measurement reports utilized to track the company's production performance of all products for each individual client.
  • Designed and presented employee training programs that led to an increase in production efficiencies within the department.
  • Extensive office administration capabilities including but not limited to payroll, personnel record maintenance, client/vendor accounts payable/receivable, and internal as well as external communication.
  • Provided support in planning, developing & successfully launching a national sales campaign utilized to obtain new clients. This included the creation of marketing materials, the cost analysis of each new venture and viable on boarding strategies.
  • Oversaw recruitment and maintenance of a national network of 15,000+ Appraisal and Real Estate Valuation Partners utilized in the production of credible valuation products.
  • Successfully achieved anticipated 2009 year end results of an increased customer base, overall customer satisfaction and company profitability.
Mar 2007 - Aug 2007

Supervisor

Treasury Bank

Typical work activities:

  • Administered pre-employment screening, coordination of new employee recruitment process as well as conducted interviews for a staff of 50+ temporary contracted employees.
  • Successfully reduced staff turn-over from 60% to 15% during my limited time within this by enhancing new hire orientation program, offering additional training, professional development and coaching.
  • Obtained knowledge pertaining to document custody policies for Freddie Mac (FHLMC), Ginnie Mae (GNMA), Fannie Mae (FNMA), and Federal Home Loan Banks (FHLB).
Oct 2000 - Jan 2007

Divisional Manager

Wachovia Settlement Services

Typical work activities:

  • Vital leadership experience providing 25 Area Representatives and Regional Managers with exceptional team-building guidance.
  • Served as an empowered decision maker and escalation point by directly managing Human Resource processes and other administrative tasks.
  • Awarded a significantly large volume area due to the ability to lead my team to achieve all service performance objectives daily, while maintaining a positive highly motivated team environment.
  • Designated by executive level management as lead Training Coach to provide essential comprehensive residential valuation education.

Education

Education

Business Management

University of North Florida

A.A.

Florida Community College at Jacksonville

Skills

Skills

Windows XP & Vista

Microsoft Access

Microsoft Excel

Microsoft Word

Certifications

Certifications
Aug 2006 - Dec 2006

Residential Appraisal Trainee

State of Florida

References

References

Denise Yarbrough

Worked along side Denise from October 2000 until January 2007.

Cynthia Jacobs

Jim Dammerich

Worked for Jim since October 2000