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Work experience

Jul 2009Present

Bread Baker

Willow Cakes and Pastries
  • Developed Excel spreadsheets to manage daily inventory and reduce shrinkage  
  • Trained groups of international students studying baker apprenticeship program 
  • Started a program in which day old products are donated to Community Care
  • Opening business at 12 A.M daily 
  • Preparing, breads, croissants, muffins, danishes, cookies and biscuits from scratch rolling by hand
  • Ensuring customer orders are on time packaged and ready for pick-up or delivery
  • Creating exciting and innovative new products sold in store and at the summer market kiosk.
  • Arranging display for products sold in store
  • Maintaining quality control and following health and safety standards 
Sep 2012Present


Five Diamond Cleaning Services
  • Attending to day to day operations; marketing, networking, accounting, purchasing, human resources 
  • Acquiring new clients 
  • Performing labour for commercial work orders 
  • Maintaining a positive relationship with clients 
  • Ensuring the longevity of the company as a whole 
Feb 2011Nov 2011

Account Executive

Ballas Media
  • Using Salesforce to organize prospects and improve customer relationship management
  • Working closely with clients to develop effective and dynamic marketing strategies 
  • Managing clients needs and expectations on a day to day basis 
  • Building accurate files via Outlook for client follow up 
  • Performing analysis of client data in order to determine best recommendations
  • Providing forecast for potential sales to upper management
  • Scheduling appointments for prospect presentation 
  • Presenting to clients, one on one and groups, in-person or online via Go To Meeting
  • Preparing proposals for potential up-selling and final client approval 
Apr 2004Apr 2005

Telemarketing Sales Representative

Intele Services Canada
  • Successfully trained new employees through the use of Y-cording, discussion and analysis of calls  
  • Displayed a high level of customer service skills to existing and new customers 
  • Worked on variety on campaigns including: Verizon, CIBC Small Business, BMG Music, Columbia House, Canadian Tire Road Side Assistance
  • Consistently surpassed sales quotas set out by management and clients
  • Selected to spearhead trial or new campaigns based on performance (Canadian Tire Roadside Assistance, CIBC Small Business) 
  • Maintained high level of energy and boosted spirits of co-workers through enthusiasm and competition


Sep 2009Apr 2011


Niagara College
  • Selected to represent Niagara College at the Ontario Colleges Marketing Competition 
  • Selected to compete at Niagara College's Sales and Marketing Competition 
  • Sales and Marketing Program Graduate  
  • Fully training with Microsoft Office (Access,Excel, Powerpoint and Word)
Sep 2000May 2004

Ontario Secondary School Diploma

Lakeport Secondary School


Mike Landry

Kristen Montgomery

Keith Fernandes

Catherine O'Donnell