- Business development
- Client retention
- Billing and invoicing
- Implementing new practices
- Training and onboarding new staff
Counsel job seekers and developed presentations on:
Presentations created for libraries and community groups:
Member of start-up communications team. Implemented organization's logo, E-News publication, trade show booths, and other communications products.
Promotes the DuPage Library System as well as all libraries in the system. Inspires marketing coordinators at libraries by sharing tips and important ideas for working with the media, promoting services, and fostering good customer service. Editor of DLS e-News, a bi-monthly web-based publication. Consults with libraries on marketing campaigns and leads the DLS Marketing Roundtable. Works on projects including the organization's annual report and communicates the return on investment for dollars invested in libraries and library systems. Frequent contributor to the library system's blog and DLS social media sites.
Served as organization's webmaster and computer administrator. Reorganized website with customized graphics and clarified content. Created online sign-up forms for conferences to boost attendance. Produced newsletters and press releases with timely and critical information on public policy and advocacy campaigns. Researched and secured speakers for annual conference and composed fact sheets, brochures, and other materials to educate members.